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January 2024 by Judy Thompson
It was not busy when I got there but became busy the salesperson did his best to check with everyone. Was able to make my purchase.
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January 2024 by Ira Bell
Worked with Jason. One of the nicest guys I’ve met in quite a while. Went in to buy a mattress and pillows and ended up making a new friend. Highly recommended. Also, check out the Sleepys charcoal cool pillows. One side basically always stays cold, which isn’t true of many pillows despite the saying.
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December 2023 by Alan Wood
Bought two mattresses and an adjustable platform. Worked with their friendly and knowledgeable salesman Austin. Excellent customer service. Would recommend.
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December 2023 by Al Bagh
Harie is the one of the best salespersons I've ever ran across.Honest, and courteous.Made it super easy
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December 2023 by Faith Borck
The man who helped me find the right mattress was kind and professional (believe his name was Jason?) Go to the store on West End and he'll have you in and out with what you need with no hassle.
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November 2023 by Amy Podraza
I had a great experience working with Mattress Firm. Jason was really helpful and talked over the differences in the mattress options and also the pricing breakdown. I would definitely go there again!
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November 2023 by Hunter L.
At the Midtown Mattress Firm, the service was a masterclass in incompetence, led by a sales rep whose indifference to customer needs was as remarkable as his inability to perform the simplest of tasks--providing a quote. Despite being the only customer, I was inexplicably kept waiting, only to be met with a stupefying request for payment instead of the quote I asked for.The sales rep, sporting a look of confusion when asked to do his actual job, seemed to be grappling with the basics of customer interaction. In a performance that could only be described as a blend of sloth-like pace and bewildering inefficiency, the experience left me questioning how someone so disconnected from the concept of service could be the face of a retail operation.For a business that depends on customer satisfaction, having a representative who seems to be auditioning for the role of 'most apathetic employee of the month' is a surefire way to turn away business. If this is the standard Mattress Firm upholds, then they're not just sleeping on the job, they're in a coma.
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October 2023 by TheMidnight Don
The salesperson that helped us was friendly and engaging. He gave suggestions and opinions as to what he liked and why. He took the time to answer my questions and was patient and kind. The experience was A+.
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October 2023 by Brian Gorsky
Jason was fantastic. Super helpful, knowledgeable, not pushy at all and just a genuine guy. Highly recommend this location for anyone looking to get a new mattress. Thank you again Jason!
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October 2023 by Angela Camacho
Jason was straightforward and worked with me to find the right mattress. He was also able to make my timeline work so I wasn't sleeping on the floor! If only all salespeople could be that way.
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October 2023 by Ryan Duzyk
Jason was extremely helpful and knowledgeable. He was able to answer all my questions and help me choose the best mattress for me.
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September 2023 by graham sanford
I went into the West End store on 9/19 to buy my 2 year old a twin mattress. I assembled his new “big boy truck bed” today and he’s excited. Stephanie was the only employee working tonight and I inquired about other beds. She was very knowledgeable, helpful and patient. I ended up buying my 2 year olds mattress and a tempurpedic smart adjustable base, mattress and accessories. Stephanie was great. She was knowledgeable and extremely helpful. I wouldn’t have bought from a pushy person. she didn’t try to sell me anything. she informed and let me buy what I wanted. She typically is at the Nashville West location. I’d recommend her and Mattress firm to anyone in the market.
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September 2023 by Patrick Aquilino
Jason was great. Easy to work with and helped get me some good discounts.
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September 2023 by Andrew Blumke
Jason was very helpful, great customer service. Highly recommend asking for him when you visit. Thank you Jason
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September 2023 by Mo-neke Burks
Amazing service from Jason! We had an excellent experience. We found the perfect mattress
