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December 2023 by Carrie Mann
The ONLY reason they get one star is because it's the ONLY way I could do a review!! This place should be shut down!!! I'm positive the ONLY reason they still get new business is because the name "Meineke" is far better than any work they do. Sadly they are destroying the name! I know for a fact, I will NEVER go to any other Meineke because of what they put my husband and I through. And in NO WAY, SHAPE OR FORM, has anything been done to rectify our experience with this place.In August we paid them over $3000 to put a new air conditioning system in my husband's work truck. For starters they promised that if we dropped it off on Thursday it would be done so he could use it Monday. That was the FIRST of many disappointments. Monday came and my husband had to miss work because they didn't have the parts they needed. So, we took it back at the end of the week once they actually had the parts in hand. When picking it up the BIGGEST of all disappointments came when we turned on the "New" AC system only to find it only blew hot air. So....we took it back (for the 3rd time) so they could fix it and put a part in the truck we had found under the hood they forgot about and had to put on. And since they have no problem failing to disappoint, it shouldn't have been too surprising when we found it still didn't work. Once more they said they'd fix it. I'm not clear on what they were "fixing" but when we went back to pick it up not only did it still not work but all of my husband's power tools had been stolen out of his truck, a total in excess of $2500!!!My husband called back and spoke to Scott, said manager, who offered for him to bring it back again (I believe this would've been a 5th visit) and when my husband explained about the tools missing and not at all comfortable with bringing it back for that reason my husband told him we'd just dispute the charge if they didn't refund us. Within this few day time period it's also critical to note "they're cameras showed nobody coming to or away from his truck" or the other 4 workers trucks in his crew and they were all wiped out too.So we took the truck to another company. Paid out over $3000 for another NEW AC system! They discovered the parts Meineke used were not the correct parts. They discovered silicone in almost all the lines. They discovered parts not connected properly, if connected at all. Now let's not forget this cost another 3 days off work too.Now because we were waiting for all these findings while the dispute transaction process was going on with the bank and Scott (said manager) was as crooked as they come they denied our dispute. I have a written statement from the company that did the AC system for the 2nd time and pictures that shows a handful of their mistakes.Once we I acquired these I went back to Scott to ask for reconsideration of the refund or I would have no choice but to file a small claims suit and if I did that I would be filing far more than the initial amount we paid of over $3000. I would have to go for lost wages etc... well apparently the owner is just as big of a fraud because Scott took my number and said the owner would call me. After a week of waiting I made a follow-up call to Chris, also a said manager. Chris even called me back after I spoke to him so he could look up our repair record so he could present it to the owner. As of now I've never heard from this so called owner!!! Not that I really expected to I guess. So now 4 more months later I'm going to have no choice but to file a small claims case. I guarantee it's going to be far more than $3000!!! And since we don't live in Nashville, only work there our attorney assured us we should have no problem including traveling expenses etc..This shop should by all means shut down!!! It's more than obvious the only thing they should be specializing in "fraudulent behavior".
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December 2023 by Avis Hammond
Meineke this was an experience for me. I went in for an alignment. I will send a face because my news came back bad. But those that work there very helpful, especially Mr. Scott . He helped me to understand what was going on with my car. I have taken to several places to spend the money. This young man deserves a raise, he told me exactly what was going on with my car and I made my decision with it And I will always keep coming back They are the best thank you Mr. Scott
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November 2023 by Anita Harris
Scott and his team were great! Awesome customer service and the care they took to not giving up in locating the issue with my car. They were honest in their recommendations and explained everything to me as to the work being performed. This was my first time there and will definitely go back for other car needs.
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November 2023 by Donna Akins
The employees were friendly and caring, but I am still having the same issues with my car. I am very unhappy with the price I was charged. I am taking my car back and hopefully the problem will be fixed.Part 2: I took my car back and I’m still having the same issue. Almost $3,000.00 paid and my car still pulls to the right when I step on the gas. The mechanic implied that I was putting the pedal to the metal which is not true. Barely touch the gas pedal and the car pulls to the right. I was given other suggestions as to what may be the cause but I am extremely unhappy with my experience.Service: Battery
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October 2023 by DES ONE
The guys at the shop are great! I’m a contractor here working with an old work truck and they get me back on the road whenever I have a problem! They do great work! I highly recommend this shop!Services: General repairs & maintenance
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September 2023 by Thurman Hawkins
I have been coming to this shop for five years now. I was always told that if you find a good mechanic, you should hold on to them, and I have been satisfied with the service ever since I first brought my truck to them. I also find the price very comparable to all the shops in my area. Finally, the mechanics will take time to explain what they have found and what choices are available.
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September 2023 by Larry Valentine
We had multiple problems occur with our Chevy Cruze getting a new catalytic converter installed and this Meineke location, it's manager and it's crew went above and beyond anything I would have expected from them. I am very pleased with the outcome. Thank you very much.Services: Auto exhaust system repair
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August 2023 by Brittany Cosby
I spent close to $1,600 on service which my car still have the same code and check engine light. I've had to file legal action due to the manager was rude and wouldn't fix my car although he was recorded that the issue still exist.
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July 2023 by Angela Hubbard
My sister’s 2017 Chrysler Pacifica was taken there due to A/C not working.1st quoted 189 + tax to replace freon. Then told my condenser had a hole in it price to replace & the freon over $900. Was left overnight so vehicle could be worked on & completed the next day after new condenser came in. But wasn’t completed by closing. So left it again was called & informed needed compressor & switch which was quoted another $1200+tax which was not done.With all this new technology very upset everything wasn’t diagnosed & quoted at the same time. Felt tried to take advantage of us due to the fact we are women.
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July 2023 by Carolyn Mogan
Great service, hassle free. Scott, the manager, was nice, pleasant and helpful. Service was cutting off a tire hubcap stud that was stripped and replacing it.Service: Tires
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May 2023 by narketta patterson
The manager at Meineke was so wonderful and nice. Discount tire’s referred me to Meineke because they messed up my car completely when they rotated my tires. It was a total disaster. With that being said the manager & the guys there were very concerned about my safety. They took there time and hard work making sure my car was 100% perfect ?. I would refer everyone to Meineke.
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May 2023 by T McClain
One of the worst experiences EVER!!. I'm not big on giving online reviews but I had to warn others about my experience with Madison Meineke. Brought my car (Pontiac G6) in for an oil change a few months ago. Left out paying over $1400 for control arms. One week later one of the control arms broke and came apart because of a bolt not being put on properly. I lost control of the steering and the car while driving. Had to get the car towed back to them. They fixed it and apologized which was fine and reimbursed for a rental car. The point being they did a horrible job that put me in a very dangerous driving situation. Would have let that go with no review because I was not harmed ( by the grace of God) and they did make it right .. BUT.. On top of that, turns out that they didn't even do the oil change!!! I went into another local shop and was told I needed an oil change badly after only a few weeks since it was supposed to have been changed by Meineke. Dirty oil filter. Went to another shop to confirm and they said the same thing. I physically saw the dirty oil but had to get a shop to look at it. So on top of putting my safety at risk, they didn't even do the oil change that I came in for. I would have gone back in to complain once more, but I'll never set foot in that place again and I would not let them change a wiper blade at this point. These are incredibly dishonest people and DO NOT TRUST ANYTHING THEY SAY!!!. DO NOT TRUST THEIR WORK!! I also have the receipts from my payment, towing bill, and car rental payment to prove this is a true report just in case they try to claim this is not a real review.Services: Brakes
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May 2023 by Christan Riley
My car was over heating, and I had my two young children with me. I had originally gone to Valvoline to get a radiator flush because they quoted me a really good deal, but because I had a leak in my water pump they couldn't perform the service. So, they referred me to the Meineke up the street from them. SCOTT was so friendly and tender. He was so thoughtful to look at my vehicle without charging me an inspection fee. I also was able to get a discount on the service since I was a little short of the asking price. I was able to drive home without my car over heating. I am so grateful. They saved me from being miserably carless. lol I highly recommend Meineke!Service: Auto water leak repair
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May 2023 by Danielle Carter
I’ve gone to this location for years. Great customer service and honest people.. I feel safe when I get my care serviced and have never felt this location was dishonest with working on my car. That says a lot when so many mechanic places severely overcharge… Thank you all so much..Service: Auto brake replacement
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May 2023 by Michael Anderson
These guys were the best! Great communication, and you can tell they care about doing the job right. I had issues with my A/C not blowing cold- they fixed it the first time and not an issue since.
