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January 2024 by Sheri K.
Worst parking I've ever seen. Of the three entrances, only one is ever open and it's the one at the far end - which has even worse parking. Horrible.
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June 2023 by J M.
Deplorable Customer Service/Store Experience. My primary Walmart Store #00688 located at 5824 Nolensville Pike, Nashville, TN 37211. I shop heredue to its convenience/close proximity to my home. However, this store has a long history of horrible customer service/shady business practices throughout the store & especially the Auto Center. A few years ago, I purchased new tires/installation at this store and paid extra for the Lifetime Balance & Rotation. For years it was like pulling teeth to get my car serviced. They would tell you come early in the morning but when you get there even early as 10 am, they would say they are too busy and to come back and try another day at 7am. My most recent incident was no different. Stopped to shop about 6:30 PM; 12-JUN 2023 & asked Kris/Auto Service Mgr when I could get my car serviced. He stated we can't tonight because we stop taking cars at 6:00PM, however if you are here tomorrow by 6:00PM we will service your vehicle. I told him I would be back tomorrow before 6:00PM. On 13-JUN 2023 got off work at 5:30 & arrive at auto center arriving at 5:50PM. A different manager, Ali asked what I needed, and I told him Rotate/Balance. He began looking around & said we are busy. I then explained what Kris/Auto Serv Mgr has advised the night before and Ali said, "Ok you are here, and we will take care of it". He then told me to wait because he needed to help another customer. When he finally came back, he became defensive as if I was being untruthful, asking a slate of questions, "Who told you to come before 6:00?"; "What time were you here last night?"; "Are you sure he told you that you would be serviced tonight". I explained that I have no reason to lie and was simply doing what Kris had advised. He again told me to wait as he needed to assist another customer. While he was gone, Peter/technician began to explain that they were busy, and it wouldn't be fair if he had to stay late because of what Kris said. Ali finally came back and continued telling me that my car would not be serviced regardless of what Kris said. I spoke to YoYo/Cust Serv Mgr who also spoke to Ali but was given the same negative response. For 55 minutes Ali gave a litany of excuses/reasons why he wasn't going to service my vehicle and quite frankly the Rotate&Balance could have been complete in about that same time. Ali offered me to come back tomorrow but due to me working in a different office, I wouldn't arrive by 6:00PM. He quickly stated, "You must be on time". I replied, "I was early today but you still refused to service my vehicle". After all this I asked YoYo/Cust Serv Mgr if she would please call the store manager, Carwan, so I could speak to him about this situation. She told me this situation was not serious enough to call the store manager, but I could call the store tomorrow and ask for him. What good is it to pay for extra services when you are continuously given bogus excuses in order to refuse to service your vehicle. This is just one instance but is a classis example of the type of service that has been provided by this location consistently over the years.
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May 2023 by Sean S.
Came to this Walmart today. Everything does seem well placed for being a super center and has most of the necessities we were looking for. It doesn't appear the cleanest and it is very hard to get any help from most of the associates as it seems they don't really care for questions. All in all it's wasn't the worst experience but definitely didn't have the customer service aspect of most places.
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February 2023 by Alexandra W.
VERY DISAPPOINTED with the drive up service at this location!This is the second order (after being an online Walmart customer at other locations for 3 years!) that I've had items missing. Both at this location.Last time I didn't realize until I got home and was unable to ever get ahold of someone over the phone at the store. So, I made sure to double check before leaving. Sure enough, 2 items were missing!I waited, finally found an employee, explained to him, waited some more, watched 2 cars get their orders, found another employee, explained to him, then eventually he brought out the two items. The kicker? He refused to give them to me (after waiting there about 30 minutes!!!) until checking the rest of my groceries in the back of my car because the other employee that brought out my items "insisted" that he had already given them to me! No apologies from any employee for their error, not even a personable comment to lighten the mood, only accusations of me lying/stealing. SO DISAPPOINTING! I now see this review is a drop in the bucket & know Walmart as a corporation has their share of controversies. I urge you to NEVER use this store and we as Americans should probably avoid this chain as a whole and remind them who makes them their money--their customers--because they clearly don't treat us with respect.
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June 2022 by Kuma
Around 5:30pm, a lady with long braid who's working at self check out showed no respect to her customers. At first we didn't notice that the machine was broken, and she came up to us asking in a rude tone saying, how could you use the machine if it's like this (broken). When she could have simply said "please use another machine." Totally the worst experience I've ever had at this Walmart. I want to give zero star if it's an option.
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April 2022 by Mimi D.
I wanted to give the manager who helped me a compliment. She took extra time to ensure my total was correct and that I was charged the right amount for an the item that rang up wrong . The young lady ; I think her name is Christina, does an awesome job!
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July 2021 by Drew D.
this is for the walmart vision center. i also shop at this walmart every now and then. i would give this walmart a 3.5 as a store overall. however the vision care employees are amazing at what they do, and care about their customers. real old school customer service.
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July 2021 by Gerry G.
This Walmart Autocare Team are the worst. A simple oil change turned into a major issue. After checking the vehicle in, I saw it quickly on the lift as I was the only customer having maintenance performed at that time. After about 30 minutes I got concerned as the tech seemed to be meandering around and not in a hurry. As I moved to get a closer look I noticed the tech using a wrench to get the bolt started in the oil pan. After several attempts he seemed confused and asked for help. After a few more attempts the service manager walked over and told me the oil pan and bolt were damaged during a previous oil change and they couldn't get the bolt back in. They said when the tech loosened the bolt, it simply fell out of the oil pan. On inspection of the bolt I quickly realized the only thread damaged was the first thread. I told them, no he cross threaded the bolt and damaged it and now he can't get it back in. Thankfully the Autocare Center manager was able to get the bolt back in and stated the tech didn't know how to line up the threads properly. However they had the audacity to add a note to my receipt stating the bolt and oil pan were damaged and needed to be inspected. I do not recommend this location to anyone and the service at any others are now suspect to me. Be cautious if you choose to visit this location. It is definitely my last time!!!
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April 2021 by erykah E.
Worst Walmart I've ever been to -- The customer service sucks and they never have an employee in electronics.Last time I went I stayed in electronics waiting for 20 minutes because they couldn't find a worker who had the keys. It was 20 minutes before I found an employee to help --And they literally did nothing
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February 2021 by Jennifer S.
Hey Walmart, instead of investing in a parking lot security company to run off professional drivers waiting on disabled customers (with way too much unprofessional attitude, but the way), why not designate some spaces for these commercial vehicles up front who are waiting on their disabled passengers? Security should be patrolling looking for real crime...
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September 2020 by Joy S.
It is to a place that I just don't want to go to any more. I go in shop, go to checkout and this is what has happened in the past, place my debit card into their reader follow necessary prompts and card is declined. Then I have to do that two more times with the same result and the fourth time, slide my card and it works, until today. Today I inserted a MasterCard gift card, again three times not approved, then swiped, still not approved so the manager had me manually input numbers and again declined. So I moved to my personal debit card and that whole not approved process continued as with the MasterCard gift card. The manager, and I know he did not mean any disrespect, asked me are you sure you have the money in the bank to cover this cost and I said yes I have money in the bank to cover this and more if I needed it. So I had to call my husband to come and bring me the cash. Here is the the not so funny side, after I finished my Walmart purchase I went down the road to buy dinner at a drive thru before heading home and my debit card worked like a charm with no issues at all. My husband says it is Walmart's equipment as this happens ALL to often. The credit/debit card readers at Walmart look like they have seen their last days. So hopefully they will look into it.
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July 2020 by A E.
Worse experience ever. Ordered an item online and drove for 1hour and 30 min to pick it up and it was the wrong order. They didn't have have the item so they just packed whatever they had available without even letting know. Call customer service and they just hang up on me.
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July 2020 by John H.
I ordered groceries for pickup and when I got home there were eight items missing. These were not on the list of out of stock or substituted items. They fully charged me for all of these missing items that they just didn't put in my car. I called and talked to two different customer service reps, one was named Mark. They did nothing to try to get me my groceries. They told me that I should get out of my car during a pandemic because the Walmart employees are so inept and incompetent that they are incapable of simply putting your groceries in your car. They said it was my responsibility to make sure that the Walmart employees did their job. They also said that the Walmart grocery department was so incompetent that they could not even contact them about this issue. They did give me a refund, but that's not what I wanted. I wanted my groceries that I ordered. Do not order groceries from this Walmart. Because they will charge you for several items that they don't put in your car. I will have to order from a different store from now on.
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November 2019 by Nancy L.
Stopped by to get My car battery replaced. I asked for help with getting the right battery, Randy, the man at the counter was very helpful. He did use a book to look up the correct battery, I didn't expect that. I was expecting for him to look up the info on the computer. We walked outside to get my cars VIN number and my car's milage. During our small walk, we had a short conversation, Randy was very polite and professional. They did take a really long time just to install a battery.
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August 2019 by Killian C.
Out the multiple Walmart's in Nashville this location has the WORST and most unconcerned management staff by far. If you make the original mistake of going to a Walmart for a purchase or return make sure this location is your last choice.