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February 2024 by Kevin Abbott
Great customer service. I normally will order online, but the Brick and morter is quite nice
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January 2024 by James Jones
Very nice and staff goes above/beyond Excellent Restaurant
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January 2024 by Debby james
Called and talked to sales clerk looking for a ladies blazer that had been advertised on The Today Show on NBC… the clerk went above and beyond, after checking her inventory, she walked over to another department to see if it might have been put on their sales rack… unfortunately it was out of stock. At this busy time of year, this lady certainly shows the spirit of Christmas ( and probably year round).
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January 2024 by Sarah Kervin
Truly disgusted by how hateful and rude the staff working 2nd floor women's are. I have never shopped for clothes at this specific location. I have at other nordstroms without issues. I choose to shop at Nordstrom because they are known for their customer service. I have used their shoe and fragrance department at this location and have had good service/treatment even if they are packed. The women working upstairs though are so unkind. They were too busy being wrapped up in their own conversations with coworkers to help. They offered assistance to me but then never actually came back and just went back to having a chat with their coworkers. My apologies for interrupting your chat by being a paying customer. I took my purchases downstairs. After looking at other reviews this store is clearly plagued with rude staff which is not what the brand represents. Clearly management needs an overhaul because that's a top down issue. Looking at the complaints there are tons of reviews citing how rude the staff are at this location.
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January 2024 by G Anderson
Wonderful Store❗️Great designer clothing lineup and wonderful staff❗️Their Taylor shop is 2nd to none.
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January 2024 by Dwight Speight
Shopping ? for my wife and daughter
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January 2024 by Kevin Benson
Favorite store in Green hills by far you cannot beat
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January 2024 by Bridget Hoopes
I cannot say enough great things about Bethany in cosmetics! I've been using the same makeup for years and it doesn't match my skin tone anymore. Beth found me the perfect foundation for my skin type and color. I also struggle with powdered eyeshadow and she showed me how to do an easy natural eyeshadow with Bobbi Brown and Mac cream eye shadows. If you are also in need of makeup help, find Bethany. She's amazing!
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January 2024 by Jimmy Smyth
Great experience!!! Very pleasant atmosphere and people... descent locals enjoying shopping ?
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December 2023 by Betsy N.
The store only has a limited selection of the most expensive items, and unfortunately the store itself is not very well kept. I tried to get hand sanitizer from three different hand sanitizer stations in the store - two of which you must touch a button to get the hand sanitizer to come out - and all three were empty.
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November 2023 by Najah
Strange encounter at this Nordstrom. I went in to buy a dress for an event that I needed that day. Went in for a particular dress and noticed it had a very small rip in the back of the dress. A store associate, Cassandra, went to check the back for the dress. She said they had no more. I told her no worries, I’d still buy the dress if they discounted it since the rip was small and I needed it for an event that night. She refused to sell me the dress. She was rude and cold. She even called a manager to see if she could sell me the dress and the manager said yes. I said ok so you’re going to discount it right? She said no I won’t. That employee made for a horrible Nordstrom experience by making her own rules.
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November 2023 by Madison Smith
I am not one to write reviews and this is mostly so someone at Nordstrom sees this in an effort to improve their customer service - I placed an online order that I didn't realize was going to take 10+ days to get to the store so when it arrived - I had call and asked if someone could process my return. My first woman had somewhat rudely, told me that she would take care of it. I never got a confirmation email or a call back to confirm. I called back and someone said again, they would take care of it. It wasn't until a full week later that I received an email that my return has automatically been processed. This is more of an ability to manage expectations; if you can't process returns, just be honest. Many people would appreciate knowing that their refund of 200+ dollars is on the way back to them.
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November 2023 by Ashley Simpson
Bridgette is awesome! She is so kind and very helpful. Nordstrom is lucky to have her. She is a breath of fresh air! Thanks Bridgette for being so kind.
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September 2023 by Patricia Myers
I have been a Nordstrom Cardholder for several years. I have never had any issues with the store in Green Hills mall at Nashville, TN until last Wednesday Sept 20th at 11:12am. I had placed an order online the weekend before and this specific day, I went to pick it up. I approached the counter and this older lady, Pamela D, already showed some attitude towards me. I showed her the code on my online order so she went to get the product. When she came back, I told her that unfortunately I had changed my mind and I would like to return it… her answer was “I wish I would have known that before now!” I was shocked by her rude response and did not expect that kind of answer, especially from someone who works in a high end store. I’m sure they get a lot of training in how to give the best customer service. I didn’t respond but as soon as she was done with my return, I went to another counter and complained about her. This other girl took my name and phone number and promised me to take the complaint to a manager and someone was supposed to call me back… nobody did. I hope this woman gets some kind of reprimand because she can not keep treating people rudely and expect us as customers to take it. I love Nordstrom, and I can’t imagine why I got this treatment! I am not sure that I will return to this Nordstrom again, as it is a 2 1/2 hour drive from my home. Very sad experience!
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September 2023 by William Beal
Very good shopping experience here (1st timer), and it went well! Nice clothing selection (mens) and I also stopped in the men's fragrance area and was helped by a young lady (Asia) and was very helpful and equally knowledgeable of her job! I had a great experience and will be back to purchase the cologne I was directed toward (will not tell what it is, lol). Great shopping experience and will be returning to spend more money! ?