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January 2024 by StephanieLauren B.
your website says you're open. There is no mention of store hours change anywhere. when I call, no one answers. so I take the chance and drive all the way out here and it's 3:50pm. the doors are closed, you're helping someone check out, but tell me you're closing at 4 and you cannot help me and shoo me away. I can literally see you're checking someone else out but won't let me in the store. beyond disappointed and appalled at the absolute lack of customer care.
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December 2023 by Andrew A.
We placed an online order 2 days ago for a children's grinch costume to pick up in store. Drove 45 minutes to pick it up and were notified the order had been cancelled and the sizes we needed were no longer in stock. I said something to the manager and was told "we don't keep things indefinitely". 2 days??? Indefinitely?? Dumbest thing I've heard today, and that is saying something. Despicable company in general, but this location in particular really strives to be the worst. Time to drive the 45 minutes home empty handed because of inept management.
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December 2023 by Elisha Holt Rogan
The Party City in Rivergate closed after the pandemic, and I hated that. PC is always a fun spot to get all kinds of decorations and accessories for any time of the year. Also, they are BALLOON CENTRAL!!
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December 2023 by Mary Hammond
Definitely found the items I needed and at a reasonable price.
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November 2023 by Candace Lewis
If 0 is a rating, it rates: Go to WalMart or Target -- just don't even bother wasting your time here. Website inaccurately displays available stock. Empty shelves, messy store, nasty & unhelpful staff. After not finding what I needed despite PartyCity website displaying products as "IN STOCK" for this location, I decided I'd at least try to leave with a balloon. 2 staff were blowing up balloons at the counter so I asked them if they had one on the balloon-sample wall of interest to me; with 0 customer-service skills, they told me to get the balloon's ID#. I walked back to the wall, retrieved the ID#, returned to the counter where they were still blowing up balloons & gave them the ID#. "We're not doing any more balloons today. We're backed up." If they enjoyed a laugh from tooling with me, I more enjoyed not giving them a dime of my money & recommending you don't either unless you like paying to be made the target of staff misery.
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November 2023 by Tony Jackson
Party city came in clutch great alternstive to spirit Halloween
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October 2023 by Ariel Baranauckas
Hours said closed at 9 online on Google and their website. I drove 20 minutes to pick up my items, it was 8:07 and she wouldn’t help and doors were locked. I wasted 40 minutes in the car because of the inaccuracy of information.
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September 2023 by Lydia Linch
So I’m going to leave this party city a one star not because I wasn’t happy with the product, but the staff was extremely rude, except for Dom. I came in yesterday which was August 28 around 1pm. Dom was extremely nice cashing us out, the two other dark-haired women were extremely rude. If it wasn’t for dom I would’ve asked for a full refund and gone to a different party city. Quite honestly, you should either give him a raise or make him the manager because he understands customer service.
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September 2023 by Teresa Overstreet
Nice helpful people. Great balloon selection.
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September 2023 by T Overstreet
Great balloon selection and helpful employees.
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July 2023 by Rachel K.
Overall a little disorganized and understaffed. It took a long time to get help with the balloons that I needed filled with helium. Otherwise the store felt clean and easy to shop through, but they definitely could use some more staff on any given shift!
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June 2023 by Candy Ames
I wanted to praise Party City and their employee, Chris, for his excellent service. He was so patient with me when I was planning my niece's Bachelorette Party. He walked with me throughout the store and patiently explained all my options to make her party a success! He explained the various balloons and fillers and set up delivery to our home.
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April 2023 by Mandie Miracle
Easy to find what I was looking for while shopping.
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March 2023 by Shandra Lewis
The shelves were quite empty for some reason.
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January 2023 by Beth
Helpful if you asked where something was(if you could find someone to ask). Didn't bother to tell me the balloons I asked to be filled weren't being filled with helium even when I was buying a weight to hold them down(the cashier should have put 2 & 2 together). 4 people behind the counter when there was only 3 customers in the store(I guess that's why I couldn't find anyone to ask for help). Probably won't by from that Party City again.