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September 2023 by Edmundo Chaparro-Barriguete
They had an OK price, great quality and cleanliness for the vehicle, but for the carrier for the towing of the car, it was missing the straps to hold the car's front wheels. They took way over 12 hours to take care of the issue. Terrible experience if you are found in a bind on the road away from your home. Having to wait those many hours is just pathetic.
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December 2022 by Tyler Rouse
Fantastic customer service and people who genuinely care about taking care of those in front of them. Thankful for the Nashville location today amidst a fairly stressful set of circumstances surrounding my move. Highly recommend them for any transportation and moving needs.
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October 2022 by Heather W
Didn't seem like the employees knew what they were doing. Got overcharged and got a truck that the AC didnt work
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September 2022 by Uriah Massey
It's easy to overlook how businesses are principally defined by their staff. This review is atypical as it does not describe the business itself, in the frame of its activity; it rather describes the helpful nature of the staff that work there...I blew an RV tire (1 of 4) on the interstate in Nashville and managed to pull the big lug ino the first available parking area to assess my options. It wad Penske on Hermitage. I didn't rent a truck and don't presently manage a lease. However, the Penske employees I talked to were as helpful as possible. They let me drop my trailer out front and leave it while I ran to a store to buy another (second trailer flat in a week - the spare had been used) and even gave me the number of their contract service that I decided not to use. Really appreciate that with everything considered.It's clear that the Penske on Hermitage is staffed by people who genuinely enjoy helping out. I can't imagine how that could translate to poor service.
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June 2022 by Sammy Dickerson
The employees there are always great
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March 2022 by Jason Hall
It would seem truckers arent good enough to have bathroom facilities here. Instead we are expected to accept being relegated to an outhouse in the back of the lot. One that, I should mention, requires you to also walk around the entire building outside in the event of bad weather. Because if we walked the 50 ft through the building to get there that would be to much to ask. Of course youd also pass the fully stocked bathroom 10 feet into that walk and wonder why you're being required to make it.Im sure covid will be given as an excuse but thats beyond ridiculous at this point as the requirements have been dropped. May also be an actual code violation as well. Will be looking into that.Update - I have contacted local agencies about the inadequate sanitary facilities in violation of code and supplied them with pictures
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February 2022 by Kevin Barcomb
I do have to say, this location has actually saved me. I was frustrated with the placed on hold situation but in the big picture, they saved me big time. Thanks Tyler for excellent customer service. Well done and I forgive the repeated holds waiting to talk to ANYONE. Be patient and these guys will take care of you.
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January 2022 by John Toth
No one around to help. Key dropbox unlocked.
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January 2022 by Wander-man
They don't always work well! Today my truck fell into the hands of a non-professional who slowly fumbled from morning to evening! And I had to wait all day sitting there!
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December 2021 by A-Team Movers LLC
They charged my acct by accident for another company and all they say is 3-5 days for a refund and we can’t take your card number off file and can’t ensure me it won’t happen again so they retired my acct
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November 2021 by felix gonzalez
They fixed my running lights when another Penske couldn't hands down best service. Highly recommend
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October 2021 by Jeff Walker
Truck repaired in a timely manner. Truck ready when I requested for pick up.
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October 2021 by jack helmbold
Very disappointing ,two employees, no customers and I had to wait 10 minutes to be helped
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August 2021 by Bill Thompson
Penske in general needs better care in there service depth as a whole. They are all going down hill fast. Penske CORPORATION needs to refocus on TRUCK SERVICE.
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August 2021 by denise ferral
We fuel at penske
