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February 2023 by April G.
Rented a truck from this Penske. The young man working the front counter gave me the inspiration report with no damage noted on the paper. I go outside to my rental truck and see that there's a crack across the whole windshield. I go inside to let them know that there's a crack in the windshield, the young man tells me, "oh it's ok, that's not a problem "... of course I know better so I take photos of the damage in the Home Depot parking lot to prove that the damage was already there at the time of pick up. Fast forward to the next truck rental spot, they point out the damage and claim that they should have written that on the inspection report. I showed them the picture proving that the damage was already there when I pick up the truck. If it wasn't for my evidence I would have to had paid for the damage THAT WAS ALREADY THERE. Pure laziness or ignorance, who knows, but I would not recommend this rental location. Or at least note all of the damage and take pictures for proof before driving away.
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May 2022 by Guardian Devil
This Penske truck rental office is located at the Home Depot near Gallatin Pike and Briley Pkwy, at the tool rental section on the right side of the building. I reserved a truck online on a Saturday for the following Tuesday, a clean truck in good condition was waiting for me when I arrived, check-in was quick and easy, and when I returned the truck the salesperson quickly did a post-trip inspection with me. (You also have the option of dropping off the keys if you return the truck after hours.) The price was right, and they did not try to up-sell me on insurance or add-ons, although equipment rental is an option. As an added bonus, you can leave your car in the Home Depot parking lot while you use the rented truck. A lot of truck rental places either do not provide parking, or charge for it. I WILL NEVER MOVE AGAIN, but if I ever need to rent a moving truck Penske will be my first option.
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March 2019 by Ike Thomas
My rental truck broke down on Christmas Eve, I had to rent a hotel room, didn't get replacement truck in time to make it to Christmas. There first Christmas in 17 years I didn't spend with my kids. Oh btw I'm still waiting for reimbursement for the hotel room 4 months later. I can't suggest Penske.
