Petco

Most Recent Comments

• January 2024 by Emily B.
  so I went in the other day for my dog to get a bath and a nail trim and my groomer/bather deanna was so sweet and nice, she did such a great job had my dog smelling good and clean and the nails were absolutely perfect! recommend 10 out of 10 5 star! bring your dog in for the best treatment!
• January 2024 by Charles Hurlbut
  This is one of the better petco stores around. But where low on choices of fish.
• January 2024 by Anthony Assi
  The grooming services here have continually gone downhill and prices and have continued to go up. Tons of better options out there with better service and pricing. On top of that they're not even friendly any more.
• January 2024 by Jeannette Ragan
  Very clean, workers willing to help to find what you need
• January 2024 by Lillian Landeo
  I always have a great experience.Sometimes product are a great price. Always the people that work there are wonderful & helpful
• December 2023 by Chasity M.
  Me and my kids had the best experience here today. Alex the employee was amazing kept my kids laughing the entire time. Very kind and helpful.
• November 2023 by Monica
  Groomers did a great job grooming my dog. I was very pleased and will return.
• November 2023 by Benjamin Corson
  MY DOG HAD TO UNDERGO AMPUTATION AS A RESULT OF THEIR GROOMING.Really wish I could give this negative stars. My dog is well-behaved and has 4 yrs of groomers praising his training. He’s gone to multiple training classes and I groom him at home regularly and he sits still. The entire team at this petco was absolutely & ridiculously undertrained and underprepared to handle the situation when their groomer (Sara Eagle) cut off my dog’s back paw’s dewclaw. I was told they by Cat/Kat (you’ll learn later) that they don’t have a General Manager I can discuss this with. Jay called me 2 hours after I dropped my dog off with 0 information - likely because he wasn’t given any information himself. Jay told me they were taking him to a Blue Pearl in Franklin and after I informed them there was a closer one, they said they couldn’t take him there because it was not available (I heard a back and forth speaker convo between Jay and Cat/Kat trying to figure out why she hadn’t looked into the nearer hospital). I drove over half an hour to the Franklin Blue Pearl immediately only to learn from the Blue Pearl team after 10-15 minutes that Petco had decided to take him to the Blue Pearl I informed them of (nobody called me from petco to tell me this). I called petco and after a brief hold, Jay answered and told me he did not know where they were, and after calling Cat/Kat (again I hear their back and forth over the speaker) he was informed for what seemed to be the first time that I was to drive 30+ minutes back to the Blue Pearl they were actually at.When I got there a woman who I had never met or talked to was sitting there texting on her phone (I learned her name is Cat/Kat after asking but she refused to give me her last name “I don’t have to give you my last name” is what she said when I asked for a business card). She informed that they were more than willing to give me a FREE BAG OF DOG FOOD to make up for this incident. Before I had even seen my dog. Before I was even sure he was well. That’s the level of training they have.Cat/Kat also informed they have no official list of nearby emergency vets and she simply looked up blue pearls on her phone and she had only seen the one in Franklin AND THAT WAS WHY she didn’t think to go to the one nearby. And it was me informing them that made her realize where she was to go. She had 0 compassion, 0 kindness or understanding, 0 willingness to support me. And yet she informed me that she was the only person I could talk to about this incident.It was disgusting to sit in here and hear Cat/Kat offer me a free grooming with a different groomer to make up for it. With no information as to what would happen to prevent this from happening again. I am appalled at the way they have treated the most precious thing in my entire life.I urge you to never take your dog there ever. Injuries happen and I first responded with understanding and grace, but it’s the way they handled the injury that is absolutely distasteful and broke my heart.BY THE WAY THE BLUE PEARL TEAM INFORMED ME that Cat/Kat’s excuse as to why they hurt my dog is because they “didn’t know the dewclaw was there”. The Blue Pearl team was appalled that someone who should be trained on a dog’s anatomy could even say that and that I was offered a free bag of dog food for my troubles.My dog’s entire dewclaw was amputated as a result of this incident. Please, please, don’t take your dog anywhere near this place. I’m begging you. There was no thought into what they would do to make sure this never happened again. They don’t even have a printed paper of nearby emergency hospitals. They aren’t doing the bare minimum to care of your baby. And if this happened to you here, I urge you to leave a review so that people won’t have a similar experience.
• November 2023 by Malinda Davenport Crisp
  Found our new puppy and all her needed doggie accoutrements. Thank you Petco for allowing Proverbs 12:10 to showcase their doggos on the property.
• November 2023 by Tookiee
  I took my dog to get groomed and they cut my dog how they wanted to once given special instructions on how I asked for him to be cut all imma say is I won’t return back ‼️‼️‼️‼️
• October 2023 by Benjamin C.
  MY DOG HAD TO UNDERGO AMPUTATION AS A RESULT OF THEIR GROOMING. Really wish I could give this negative stars. My dog is well-behaved and has 4 yrs of groomers praising his training. He's gone to multiple training classes and I groom him at home regularly and he sits still. The entire team at this petco was absolutely & ridiculously undertrained and underprepared to handle the situation when their groomer (Sara Eagle) cut off my dog's back paw's dewclaw. I was told they by Cat/Kat (you'll learn later) that they don't have a General Manager I can discuss this with. Jay called me 2 hours after I dropped my dog off with 0 information - likely because he wasn't given any information himself. Jay told me they were taking him to a Blue Pearl in Franklin and after I informed them there was a closer one, they said they couldn't take him there because it was not available (I heard a back and forth speaker convo between Jay and Cat/Kat trying to figure out why she hadn't looked into the nearer hospital). I drove over half an hour to the Franklin Blue Pearl immediately only to learn from the Blue Pearl team after 10-15 minutes that Petco had decided to take him to the Blue Pearl I informed them of (nobody called me from petco to tell me this). I called petco and after a brief hold, Jay answered and told me he did not know where they were, and after calling Cat/Kat (again I hear their back and forth over the speaker) he was informed for what seemed to be the first time that I was to drive 30+ minutes back to the Blue Pearl they were actually at. When I got there a woman who I had never met or talked to was sitting there texting on her phone (I learned her name is Cat/Kat after asking but she refused to give me her last name "I don't have to give you my last name" is what she said when I asked for a business card). She informed that they were more than willing to give me a FREE BAG OF DOG FOOD to make up for this incident. Before I had even seen my dog. Before I was even sure he was well. That's the level of training they have. Cat/Kat also informed they have no official list of nearby emergency vets and she simply looked up blue pearls on her phone and she had only seen the one in Franklin AND THAT WAS WHY she didn't think to go to the one nearby. And it was me informing them that made her realize where she was to go. She had 0 compassion, 0 kindness or understanding, 0 willingness to support me. And yet she informed me that she was the only person I could talk to about this incident. It was disgusting to sit in here and hear Cat/Kat offer me a free grooming with a different groomer to make up for it. With no information as to what would happen to prevent this from happening again. I am appalled at the way they have treated the most precious thing in my entire life. I urge you to never take your dog there ever. Injuries happen and I first responded with understanding and grace, but it's the way they handled the injury that is absolutely distasteful and broke my heart. BY THE WAY THE BLUE PEARL TEAM INFORMED ME that Cat/Kat's excuse as to why they hurt my dog is because they "didn't know the dewclaw was there". The Blue Pearl team was appalled that someone who should be trained on a dog's anatomy could even say that and that I was offered a free bag of dog food for my troubles. My dog's entire dewclaw was amputated as a result of this incident. Please, please, don't take your dog anywhere near this place. I'm begging you. There was no thought into what they would do to make sure this never happened again. They don't even have a printed paper of nearby emergency hospitals. They aren't doing the bare minimum to care of your baby. And if this happened to you here, I urge you to leave a review so that people won't have a similar experience.
• October 2023 by Bianca C.
  MY DOG HAD TO UNDERGO AMPUTATION AS A RESULT OF THEIR GROOMING. Really wish I could give this negative stars. My dog is well-behaved and has 4 yrs of groomers praising his training. He's gone to multiple training classes and I groom him at home regularly and he sits still. The entire team at this petco was absolutely & ridiculously undertrained and underprepared to handle the situation when their groomer (Sara Eagle) cut off my dog's back paw's dewclaw. I was told they by Cat/Kat (you'll learn later) that they don't have a General Manager I can discuss this with. Jay called me 2 hours after I dropped my dog off with 0 information - likely because he wasn't given any information himself. Jay told me they were taking him to a Blue Pearl in Franklin and after I informed them there was a closer one, they said they couldn't take him there because it was not available (I heard a back and forth speaker convo between Jay and Cat/Kat trying to figure out why she hadn't looked into the nearer hospital). I drove over half an hour to the Franklin Blue Pearl immediately only to learn from the Blue Pearl team after 10-15 minutes that Petco had decided to take him to the Blue Pearl I informed them of (nobody called me from petco to tell me this). I called petco and after a brief hold, Jay answered and told me he did not know where they were, and after calling Cat/Kat (again I hear their back and forth over the speaker) he was informed for what seemed to be the first time that I was to drive 30+ minutes back to the Blue Pearl they were actually at. When I got there a woman who I had never met or talked to was sitting there texting on her phone (I learned her name is Cat/Kat after asking but she refused to give me her last name "I don't have to give you my last name" is what she said when I asked for a business card). She informed that they were more than willing to give me a FREE BAG OF DOG FOOD to make up for this incident. Before I had even seen my dog. Before I was even sure he was well. That's the level of training they have. Cat/Kat also informed they have no official list of nearby emergency vets and she simply looked up blue pearls on her phone and she had only seen the one in Franklin AND THAT WAS WHY she didn't think to go to the one nearby. And it was me informing them that made her realize where she was to go. She had 0 compassion, 0 kindness or understanding, 0 willingness to support me. And yet she informed me that she was the only person I could talk to about this incident. It was disgusting to sit in here and hear Cat/Kat offer me a free grooming with a different groomer to make up for it. With no information as to what would happen to prevent this from happening again. I am appalled at the way they have treated the most precious thing in my entire life. I urge you to never take your dog there ever. Injuries happen and I first responded with understanding and grace, but it's the way they handled the injury that is absolutely distasteful and broke my heart. BY THE WAY THE BLUE PEARL TEAM INFORMED ME that Cat/Kat's excuse as to why they hurt my dog is because they "didn't know the dewclaw was there". The Blue Pearl team was appalled that someone who should be trained on a dog's anatomy could even say that and that I was offered a free bag of dog food for my troubles. My dog's entire dewclaw was amputated as a result of this incident. Please, please, don't take your dog anywhere near this place. I'm begging you. There was no thought into what they would do to make sure this never happened again. They don't even have a printed paper of nearby emergency hospitals. They aren't doing the bare minimum to care of your baby. And if this happened to you here, I urge you to leave a review so that people won't have a similar experience.
• October 2023 by Alexandra Evans
  The guy at the register couldn't be bothered, on his phone sitting on the counter so I had to wait in line for the one girl checking people out. I didn't even think he work there, but as I was getting checked out he jumped down off the counter and went to help someone else. Management should check the cameras on Monday 10/2 at 615pm and see exactly what I'm talking about. Why waste people's time when you're on the clock? Very rude, and I was frankly very surprised to find out that he actually was an employee doing that.
• July 2023 by Griffin Galley
  Came in to pick up a 75 gal fishtank and decided to get a stand aswell, auston helped me at checkout and with his knowledge of the deals I could get with a vital care account and first time buyers discount he ended up saving me over 100$ excellent service even helped me load them into my car
• June 2023 by Mary G.
  I called ahead to see if they have a silver bone pet ID tag... Matt told me they carried them, however, my mistake... I didn't ask if there were any IN STOCK.Once I get there, I don't see any of the kind of tag I need. I asked a guy at the register if he would please come and look to see if I'm just not seeing it or if it's not there. Nope, it's not in stock... I asked him if he would help me contact another location before I trek all over Nashville. At this point, he's speaking with another employee and voilà, CAT comes to my rescue... she looked in a drawer near the checkout register and found the kind of tag I need. But my problem wasn't solved there, the font options are nothing like what is advertised on Petco.com (see picture attached)... She said the font options in the tag making machine are universal to all Petco Stores across America. Bottom Line: a) CAT IS A ROCKSTAR: If you need any reliable help when visiting this store be sure and ask for Cat. b) Website font not an option in actual store: Unacceptable, false advertising!