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June 2025 by Amya
As another comment said, the old lady with red hair has a horrible attitude and is clearly not properly informed on the return policy. I called and was told I can do a return for an online order with my order confirmation number. I am not sure why she had to make it so difficult but I am glad the manager knew how to handle this and could complete the return like I was told over the phone. Maybe further training is needed for her.
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April 2025 by Kat Beitler
I have been coming to this pet smart for years and today had a terrible experience. The lady upfront with red hair who is clearly too old to be catching an attitude about a sale price gave me the hardest time to trying to checkout . I had over $250 worth of merchandise and she wanted me to pull up each sale item and show her the price ? I also mentioned needing to use two cards for the transaction and she just said whatever in a passive aggressive tone , which made me feel completely disregarded . Why do y’all not have knowledge of your own current sales, I mean what sense does that make . So I stood up there trying to pull up coupons and proof of their own sales 🙄 holding up the line and then she proceeds to walk away . The next customer she helped she had a completely different energy towards and I feel extremely singled out . I will take my business elsewhere since the employees have no regard for customers. I spend hundreds of dollars here a month due to the fact that I manage a non profit cat rescue and foster numerous special needs cats . It’s extremely unfortunate and unnecessary to treat anyone like that .
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March 2025 by Jean Chandler
Did not buy anything
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March 2025 by Ed Purtscher
Items pretty easy to find. Staff helpful.
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July 2024 by Cisco M.
The staff are very friendly, and the dog training courses are amazing!
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July 2024 by Peggy D Jackson
Came a real pour down so just stayed in!
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July 2024 by Camila Jaimes
Excellent place where you will find what you need for pets.
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July 2024 by Jonathan Bowen
Nice employees
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July 2024 by D. Scipio
Everything was neat, clean and easy to find! I will come back!
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July 2024 by Mary Hayden
I just picked my dog, Georgie, up from the grooming salon and he looks great! His coat is so soft and his face and feet are nicely trimmed. Elizabeth did a great job with him and he really enjoyed his time there. So much that he tried to run back into the salon when we were leaving, lol! Absolutely recommend!
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July 2024 by Spencer Sommers
Very friendly staff and they have what you need! I don't understand why you need a prescription to buy better food for your dog, but I don't think that is their fault!
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June 2024 by Daniel Chaffin
Awesome peeps with awesome pets!
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June 2024 by Jeffery Ladd
Needs better customer service
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May 2024 by Kimberly Norfleet
It's my go-to store for all my dog supplies, always as everything I need, in stock, friendly service, no waiting, I'm always in and out!!
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May 2024 by Ashar K Organ
A lot of variety stories kept clean well-organized and for the most part easy to navigate. Prices are a little more steep than I would like to see hence my rating of four. It's located Central Hermitage parking is easily accessible and I'm not sure about the restrooms as I have not used them.
