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April 2024 by Brad H.
The staff is helpful and pleasant. The groomers are knowledgeable and accommodating. Couldn't be happier.
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February 2024 by Pete Formosa
Sarah is the absolute best dog groomer! Wally(Dog) loves her, and she always does a spectacular job.
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February 2024 by D
Very rude. The manager eye rolled and huffed when questioned. Finally admitted she was not the store manager but the manager on shift. I had about 100 bucks of stuff there at counter and needed another item that was locked up. The total I would have spent in store was at least 150 likely closer to 200 bucks. I explained I needed a certain brand that was listed as only available in store and with an eye roll she said they only had what was out for sale and it was not her job to get and item in I would just have to check other stores. I called pet smart and they basically said the same thing that the item I wanted was in a store in California and they could not ship store to store or to me personally. Bad customer experience from top to bottom but I did come home called the company that made the product and it is being overnighted with the other items I had on the counter for less than 100 bucks TOTAL so the lesson learned is overpriced products and rude customer service/experience. I would not recommend
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February 2024 by sheila roberts
Always great service.
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February 2024 by Sever 7
I really like the prices of the deer antlers for my dogs to chew. And the discounts are really worth signing up for!
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February 2024 by Ab
Super overpriced products you can get cheaper on Amazon. The fish section is absolutely depressing... Dead bodies..just everywhere and rude staff that walk away when asked a question.
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February 2024 by Tom McComb
Most things are easy to find. Friendly and helpful employees.
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February 2024 by chris Lewis
Nice people depending on the day u go there but the store doesn't have much of anything and the fish are horrible and constantly die not to mention they never have any good stock or stock at all.
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February 2024 by Michael Dobbins
We come to PetSmart Hermitage for their Banfield Pet Hospital location. The staff is super friendly, and we always feel like the store itself is clean.
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February 2024 by Lee Tudor
Lots of pet stuff.
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February 2024 by Teresa Randall
Employees are so very knowledgeable and helpful!
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February 2024 by Eroc Hutch
All the stuff you need for your animal's
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January 2024 by Patrick Scales
Every now and then their selection in certain cat foods and treats becomes a bit depleted .. today was one of those days ?
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November 2023 by Jamey Ratzlaff
Huge selection for all pet items. My dog loves to go in there and shop. ?
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October 2023 by Jeff G.
I should have read these terrible reviews for grooming here before I took my dog. Shame on me. Never, ever again. I have a cavapoo with curly long ears and a curly flowing tail. I specifically said DO NOT TOUCH her ears and tail. I shouldn't have to and historically don't even say that because it's pretty obvious, but I did this time anyway. I pick her up and her tail is completely shaved. It's like the most pronounced feature and it's all gone. She looks like a rat. They were specifically told and it was repeated back to me. I'm so frustrated. I recommend you have your great grandmother who can't see groom your dog before going to this disaster. Lesson learned. Read the reviews before trusting these bums to have a clue what they're doing. They should pay me, not me pay them. This is the worst experience and product that I have paid for in many years. Please, please, please do not get your dog "groomed" here. What a horrible business. I am embarrassed for them.
