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August 2023 by Rodney Edwards
The friendliest and most helpful bank I've used.
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June 2023 by Mario Aguero
Outstanding bank. Wonderful service, just like banks were a generation ago. I highly recommend it.
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May 2022 by Chuck Jones
Terrible customer service ! Rigid and non-caring! Would have given 0 star, but not an option.
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April 2021 by Joshua Rawlings
Friendly fine humans who do their best to make your day!
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January 2021 by Howard I.
I have been in business for over 45 years and have dealt with several banks. Pinnacle bank in Belle Meade is by far the best bank I have ever dealt with. I have needed them for loans, advice and just moral support in these trying times and they have come thru for me on several occasions. Mary Chambers and her staff make sure that when you need to talk to someone to get something done they are there for you.
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December 2020 by Jonathan Bowman (J-Bowman Media)
Banked here private and business for years. Nothing but trouble. People are nice, but incompetent just like Regions. They have no power to help you when you really need it. The worst IT you can ever imagine. Depositing a check should take 5 minutes max right? Plan on spending half your day wasted with their constant IT problems. I hate talking negative and leaving bad reviews but I do this to save other people their time and help the next guy in line.
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March 2020 by Jonathan Bowman
Banked here private and business for years. Nothing but trouble. People are nice, but incompetent just like Regions. They have no power to help you when you really need it. The worst IT you can ever imagine. Depositing a check should take 5 minutes max right? Plan on spending half your day wasted with their constant IT problems. I hate talking negative and leaving bad reviews but I do this to save other people their time and help the next guy in line.
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December 2019 by Paul K.
As one of my jobs I'm tasked with depositing checks for a company. I deal with multiple banks and as such I've had a lot of experience with how various places handle deposits. Pinnacle is the only bank chain I've ever been to that allows some of the deposit problems we've encountered. I'll start with this particular one and then go broad, because it's systemic and not just this one. I handed off a deposit the other week, got my receipt. Left. They didn't do a cursory check to make sure the numbers added up. I didn't either because my job is delivering the checks, not verifying accuracy and poking into work's finances. I now verify accuracy. As for Pinnacle, my past few years I've had to keep up with every receipt because when depositing some checks they'll mysteriously just not appear. Guess who gets to deal with that? Me. Contacting them you'll get that check #x wasn't there... uh, well you accepted it, gave me a receipt for it, and several days later it will suddenly appear. I've even taken to using a dash cam to flash the checks to before I hand them over just because I, delivery person, get drawn into this and have the reciept. So yeah, system needs an overhaul. People are nice. This particular branch has only caused my life to be painful two or three times with the same issues which is why I use it, but getting into the parking lot is killer due to the west entrance always having vehicles backed up, and the south entrance people using both lanes to try and get out.
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September 2019 by PMT Manager
Wonderful, helpful and friendly staff! Always fast and accurate for our business deposits. We have been banking with them for years and enjoy our interactions with the staff every day for deposits. Fast and prompt!
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June 2019 by Luke McGhee
Very good staff. I've been going here for years and they are always very helpful.
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June 2019 by Romeon
First and last time ever going to this location. I was literally treated like a criminal for wanting to open account and cash 5k in business checks .. interrogated me for 30 mins just so they could told me I can't open an account and come back ten later and say “ we can open your account if you still want too�? Smh definitely could tell they didn't want my business.
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June 2019 by John Littles
Extremely rude staff
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May 2019 by Romeon L.
First and last time ever going to this location. I was literally treated like a criminal for wanting to open an account and cash 5k in business checks .. interrogated me for 30 mins just so they could told me I can't open an account and come back ten later and say " we can open your account if you still want too"?? Smh definitely could tell they didn't want my business.
