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March 2024 by Robert Anderson
I work with many storage facilities on a weekly basis and the facility here in Rivergate was amongst the best. Dee was a pleasure to do business with. I would highly recommend this facility to anyone that needs a good place.
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March 2024 by Pat Ewing
miss pam good job
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March 2024 by Landon Wylie
I highly recommend this place! The property manager Dee was extremely helpful and understanding! Good people make a difference.
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March 2024 by ted.angell
(Part 1 of 2)Your belongings are not safe here!If you’re even thinking about using Public Storage for storing your valuables, you need to read about how my locker was ransacked and looted while Public Storage failed to perform even the most basic due diligence to prevent it, despite there being a string of similar burglaries both before and after what happened to me.I was a customer for sixteen years and didn’t have any problems until very recently. One reason I chose Public Storage is they have a manager’s apartment on site at the entrance, which I thought added an extra level of security. Hold the thought about the manager’s apartment.On February 13, 2024 I visited my locker after being overseas for a couple of months and removed a bunch of belongings relevant to my work, which is what spared me from losing even more belongings when I came back about 11 a.m. the next day and found that my unit had been burglarized about 3 a.m. and looted to the tune of about $15,000 worth of belongings, including about a dozen firearms. The unit next to mine, 32, which was the second of three inside one of the exterior doors, was also burglarized. I believe it was unit 124 or 129 which got hit the same night, according to employees.If you’ve ever been burglarized or robbed, you know the feeling of being violated. As I was dealing with the aftermath, in no particular order that I can remember because of the shock I was experiencing, imagine the following details coming to light in my interactions with Public Storage employees:-A detective showed up because of the number of firearms involved, and because it was not the only recent incident involving firearms being stolen from Public Storage. One of the employees commented, “Oh, that’s the [detective] who always comes out.” Wait, WHAAAT? You mean this is a regular occurrence?-Yes, apparently this is a regular occurrence: someone else lost a couple dozen firearms from his locker a few weeks prior to my incident. As an aside, some of them will almost certainly be used in criminal activity; if they are and you’re one of the victims, you may have grounds for holding Public Storage liable for their gross negligence bordering on reckless endangerment which I’m still in the middle of describing.-Unlike in my incident, some of the recent burglaries were committed by thieves cutting an opening in the rear fence. While I was dealing with the police, the Public Storage handyman showed up and they decided it was time to repair the breach in the fence in an attempt to at least put up some sort of resistance. In my case, the thief entered through the broken front gate and burglarized three units including mine. You read that right: Public Storage let DAYS pass before they even repaired the breach in the rear fence which had allowed some burglaries, and they had not fixed the busted lock in the front gate (see video) which allowed three more burglaries. Stay with me; it gets worse!-You can see in the photo the flimsy excuse for a lock which they now placed on the gate. I was so frazzled and stressed out I didn’t bother to look at it closely, and it had not yet sunk in to me how lackadaisical Public Storage was being about security. The handyman installed beefier hardware on my locker. The previous hardware had been cut through with bolt cutters and the lock was simply twisted off without opening it. You may wonder, like I did, why they didn’t use sturdier hardware to begin with.I spent most of the afternoon dealing with the police, crime scene investigation, etc., and decided I just needed to get a good night’s sleep before taking the next few steps. The thief had left behind some valuable things, which I removed and took to a safer spot.(To be continued separately because of text limitations per review)
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February 2024 by Kyra Baker
PAM DID GREAT FINDING ME A UNIT THIS WAS EASY AND CLOSE TO WHERE I LIVE
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February 2024 by Nina Upchurch
I'm so glad I was able to find this LocationMrs. Pam was very helpful she answered all my questions. She went with me to go look at the building and answered all my questionsShe is very professional and I'm so thankful for good people that you can tell they love helping people and their job that's hard to find these days.The deals she's shared that is going on were a blessing for me.
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December 2023 by Mohammed Naser
Pam was fantastic and very helpful getting me checked in! She made the check in process easy and the faculty is very clean and organized. Overall, 5 stars
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December 2023 by Joshua Dyer
Dee Holt was very friendly and went above and beyond as far as customer experience. Bought a unit from auction and she was helpful and very friendly. I would definitely recommend getting a unit here if you are needing one
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November 2023 by Nathan Young Sr
Dee makes my experience with public storage a pleasant one every time I enter rivergate store
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October 2023 by Shenice Hart
What a friendly manager you guys have. She is amazing to talk with and always available to help out. This storage facility is clean and have spacious units. The property is easily accessible without having to get out of your vehicle to be granted access.
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October 2023 by Kent Clouatre
I enjoy the kindness of the manager Dee she is always so polite..not to mention she is always doing a lock check and keeping the lot free of debri
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September 2023 by Madison Parker
Dee is the best! Very caring and helpful. Always polite and does the best she can with any questions or other needs.
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September 2023 by Rebecca M.
GREAT CUSTOMER SERVICE! Dee and her team are fantastic. Clean, safe facility. Highly recommend.
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August 2023 by Daran P.
The Manager Dee was excellent! The best property manager ever! Answed all questions, refunded lock quickly! awesome!
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August 2023 by Troy weiss
I appreciate Ms. Dee Great customer service and I love the fact I constantly see her driving around, keeping her facility in the rivergate location clean and clear of any debris. I have three storage units with another company and driving on their property. I have gotten three flat tires through the years And at $165 a tire. I truly appreciate you ms. Dee and for all that you do, thank you for the great experience with public storage you’re awesome!
