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November 2022 by Martí M.
I utilize this location occasionally since it is close to the car wash I frequent. While I don't bank with Regions, I like that they have a drive up ATM with three entry points to the lot making it easy to pull some cash and go.The building is large for a standalone bank outside of downtown - it's at least two stories. But from the signage, it appears this is a drive-thru only bank...so I'm guessing the interior space are offices? Who knows. There was a lot of construction in and around this building within the last couple of years though.There are two, maybe three, teller lanes here...and then the last lane is for the ATM. Only once have I rolled through and the ATM was out of order. It's rarely busy here either, which is also a plus.
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September 2022 by Zack Salter
This is the only regions bank that I've ever had any issues with the teller. I went to make a deposit, but I did not have exact change to match the amount of cash being deposited. He told me that he could not give change back on corporate deposits. Every other regions that I've made company deposits with has been able to give change back; so, it makes me think he doesn't know how to operate the drive thru by himself, or wants to make things more difficult than they should be for your customers.
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September 2022 by Tracey Benton
This use to be my go to bank and the customer service was awesome. I am no longer a customer and called today because I am needing transaction history for my accounts for 2017-2020 - The first girl just pretty much lied to me!! if you don't want to help me then get someone else on the line . She asked me for the last four digits of the account number . I gave her what was in my work profile at my employer . She said no none of the numbers were showing that I gave her. I got off the phone and reached out to my payroll dept. who confirmed that the two accounts that I gave her with the last four digits were Region accounts. I then called back spoke with Jasmine from Birmingham who was AWESOME . She told me what they could do an transferred me to a girl who appeared to be helping me but then told me the dates I am requesting are not available. I told her I didn't understand that because if they keep them for 7 years why would 2017-2020 not be available . She then thought about what she said and then stated I think I misunderstood you, I think I can do it and asked me to hold , then disconnected the line . Unbelievable and obvious there is a practice of this going on because it happened within 1 hour and 30 mins of being on the phone with the customer service dept. One being untruthful and the other disconnecting because either she didn't know how or didn't want to I think they are picking and choosing the easiest to complete- The Quality Assurance dept. need to get on their job -and listen to those calls
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September 2022 by Hilary Cherry
Worst experience at a Regions bank ever. I have been with regions for 25 years and this branch is the WORST. I now drive across town to other branches so I don’t have to deal with rude behavior from this one. I HIGHLY recommend you all use another branch. They are unhelpful and have told me they “can’t do” whatever I am asking them to do while every other branch that I go to will. I can’t stand this branch!
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September 2022 by Laurie Bader
If I can get this Branch less than one star I would. Drive-thru teller was extremely rude. Perhaps he needs to find a job not working with the public. This particular branch has been getting 1-star rating for years apparently they do not care about quality customer service