-
February 2024 by Connie Roberts
Always able to find a great deal on name brand products
-
February 2024 by Beverly Brandon
Not enough stock in storeKids running around everywhere unattended
-
February 2024 by Kristin Scruggs
It is your typical Ross. Store is clean and staff is friendly.
-
January 2024 by Elizabeth W.
Arrived thinking they open at 9 so thought Id share Employees are inside as of 9:05am so Im assuming they will be ready to roll at 10 Looking forward to closeout sale the parkinglot looks good not enough ice to stop anyone
-
December 2023 by BodyTrainer1 Crane
I bought a brand new suitcase at the Hermitage Ross location two weeks ago for $80. I fly to Oregon, get off the plane and my new suitcase is busted up in a big way. I look at all the other suitcases on the baggage claim and they are fine. So naturally I take the busted item into Ross and ask for a refund. Any other retailer in 2023 (maybe excepting the dollar store) would have given me a refund no questions asked, but not Ross. The first "manager" says, "Well it's not resalable so we can't take it back," and I laugh because of course it's not resalable. Then manager #2 comes up and says, "Well I have had a lot of suitcases break on the plane," and I said, "After you bought the suitcase two weeks prior?" and he says, "Well, it depends on the quality of the suitcase," and I said, "Yeah, Ross sold me a poor-quality suitcase," and they still wouldn't take my return. I honestly feel bad for these yes-men-managers who do whatever they are told by some corporate executive who makes policies like this and doesn't care about customer satisfaction or experience.Also, I have my full conversation with these managers recorded if corporate would like to listen but what is most likely?A) Ross corporate caresB) Ross corporate doesn't careYou know the answer.
-
December 2023 by Ana T.
12/2/23 Went Christmas shopping on this day and got treated poorly. Restrooms are closed to paying customers but not employees. I went into the fitting room with my 10 y/o sister! She had 6 items. Then my mom came into the same fitting room with 5 items because there were only 2 open fitting rooms. If you're so worried about people shoplifting why don't you just have an associate working the fitting rooms! My sister was skipping out of the fitting room with an undergarment in her hand and the security lady started yelling "Ma'am" making sure my little sister didn't try on the bra. How embarrassing. After my mom and me got out of the fitting room the security lady got on her radio to inform that we were out of the fitting room and that it was empty. As if we were trying to shoplift! I put every item we did not want back on the rack. Every time I opened the door, the security lady was looking into the fitting room WHILE we were inside. When I confronted her, she told me they thought there was a man in there with us, what kind of bs story is that? This is the worst customer service. Don't spend your money here, there are much nicer stores.
-
October 2023 by Dior James
Rude and racist security guard, dude is like 100 years old trying to stereotype a black woman. I came in with only a wallet and this was my first time even coming to this location but I want go back .
-
September 2023 by Kelli Mcdonald
This store is fine, it’s just the people that bring their sick children and coughing and hacking like a seal. That makes my visit very miserable for me.
-
August 2023 by Lesli Hughes
This is by far the best Ross around Nashville that I've been to. That's only speaking for the availability of items and clothing. The staff are hit and miss. I can say that I've always been greeted upon arrival but some of them need to work on their custom service!
-
July 2023 by D F (DD)
Store is ok wasn’t really impressed with the merchandise.
-
June 2023 by William Gaines
This is one of my main stores i shop at great selection on clothes and shoes and the prices are really reasonable
-
May 2023 by Barbara Caldwell
I was in the Hermitage store Saturday night around closing time and went to go get my car to pick up my friend that was finishing up his shopping. I was parked in the fire lane for a moment when either the store manager or sale associate came out and told me I needed to leave and as I tried to explain to her I was moving she said go. I spend money at this store quite a lot and I sure do not like to be treated badly. I usually don't complain however I feel like something needed to be said about this rude young lady. Thank you for your time.
-
May 2023 by Brandon Laroque
I liked it about sums it up. Nice but useless staff minus the cashier who were quick, polite, and efficient. The selection was very mixed in other word mediums with large shoes with coats...chaos. WHat that does is it makes a paradise for those who shop and really look. The dressing rooms were dirty and the aisles were clogged with fallen merchandise and carts but I still went there and got a lot of good outfits at a great price which is the highest good achieved from ross.
-
May 2023 by Ronald laney
Nice clothes but I can never find my size 29x30
-
May 2023 by Jennifer Bunch
They have a great selection of clothes as well as accessories.
