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January 2024 by 11bravo king
Absolute TRASH! $2,200 refrigerator with warranty. They refuse to honor the warranty because my info. does not show up in their system. Even after I emailed them the receipt showing I paid for the warranty. Months of phone calls and endless emails. If you shop there, DO NOT BUY A WARRANTY!In response to the district manager: if you are serious about fixing this issue look up my information with the order number: MLWP3E786. The sale date was 06/27/2022.
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November 2023 by Ethel Dushey
I would like to give Angie a recommendation,. She works at American freight on Thompson. She is an excellent worker. She is very knowledgeable, are you doing good extremely courteous and she’s a great asset to your company because she has excellent customer service skills, I I’d like you to put this in her file so when she has a review you may consider this recommendation. , I want to thank you for having an excellent employee.
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November 2023 by Lance Harp
Angie was great! My wife and I came in to get a new stove, and she was beyond helpful. If you are looking for a great price and honest person to work with come here and ask for Angie.
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November 2023 by Aylssia Ayers
Best customer service I’ve had in a long time !! Ms Angie took care of me explained everything I needed to know and answered any questions I had. She made sure I left happy with my purchase and I will be back for more.
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October 2023 by Taylor Casey
Moe was great and helped me find everything I needed.The delivery process on the other hand was a nightmare. They showed up with most of my appliances but forgot the dishwasher. So I sat aside another day, they didn’t give me a window of time. They didn’t call ahead. Showed up at 4:40. The dishwasher is missing a leg and mounting brackets.The other appliances are fine but the dishwasher they sold me is a lemon. Definitely learned not to come back again. AND the delivery guy wanted to charge me 200$ installation PER appliance.
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October 2023 by Michael Frederick
Drove two hours to purchase a portable dishwasher from this store (only one they had). Called before heading out to ensure it was still in stock and hadn’t yet been sold; it was confirmed to still be available. Get all the way up there to discover that the door to the dishwasher physically wouldn’t even open due to what appears to be impact damage on the front corner of the unit. The pictures (of this machine) that are on the website right now do not even come close to showing the extent of damage that was actually on the machine. I guess I’m the sucker for assuming they wouldn’t try to sell a completely nonfunctional machine.This store used to be the Sears Outlet store that sold all the scratch and dent inventory. My parents have bought appliances from this store since the late 80’s. They had never seen or heard of them selling a completely broken unit.Needless to say I’m super frustrated to have driven this far (and wasted so much time) for absolutely nothing. I would not recommend making a special trip to this location. If you are already in the area go ahead and check it out, maybe you’ll luck out. For me, I wouldn’t drive up here again, even for a free appliance.
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October 2023 by Marissa Coleman
Evans was very friendly and helpful! We had been searching for a sectional for quite some time and found the perfect one here. When it was out of stock at his store, Evans went above and beyond to help us get the same one delivered from another location. We are so grateful!
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October 2023 by Carolyn Batts
Sam was amazing. Very informative and helpful. He was friendly and was hands witty showing us the perfect fit and helping us with financing. We really liked his service.
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September 2023 by Courtney Crowder
All pieces to sectional were not delivered on original delivery date. Pieces that were brought were damaged. When I finally did get the proper pieces to my couch they were an hour and a half late (still damaged), the guy barely spoke English and left trash in my yard…Terrible customer service, Terrible resolution. Mind you I’ve already made 2 payments on this purchase that I didn’t receive. I’m in sales and really hoped they would have made it right. All I wanted was more than a 10% discount on another purchase (an ottoman to match the sectional) and willing to pay cash. Wasn’t expecting anything outrageous, and never was disrespectful but very offended by how they conduct business here. Not the type of place I’d ever recommend. Maybe another location but definitely not this one.
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September 2023 by Rosemary B.
I called to ask about stock but when I went In the same day was told they didn't have any of the washers I was looking for. Could've saved me an hour on the road if that was shared over the phone!But most importantly, DON'T go here alone...this place is CREEPY AH!!! Better yet, after reading the other reviews don't go at all. It's a waste of time.
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August 2023 by crystal sain
Fast and courteous service! The mattress we bought was a full and around $600 and feels like Heaven! It was very hot in the warehouse at Thompson Lane in Nashville,Tn. The workers worked with heat index above 105 and didn’t not complain! Can we give these people a high five for fast & professional service. Something does need to be done seriously so they will have air!
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August 2023 by Erma Kelly
My service was great. Ms.Angie was very nice and helpful. I always shop with. Ask for her for a outstanding experience
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July 2023 by Nicky carmel
Very nice customer service at the store. we bought the Naomi couch, it is very comfortable and wide.The problem is assembling the legs to the couch it does not come easy !The holes that go through the legs For the screws that screw into the couch are too small.and need of special tools at home to do so.We ended up paying A handy man to come and assemble it for us.The handy man did not find it easy to get the job done it took him a while to figure out how to assemble and what tool to use. This was very frustrating having the couch ready at home but not being able to sit on it.
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July 2023 by Dar Towns
Excellent customer service from Angie! Prices and payment plans were great!
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June 2023 by Michael Darden
Evans was absolutely phenomenal. He was super professional and helpful throughout the whole process. I wouldn’t have gone with AF if Evans was not apart of the team. He went above and beyond when he did not have to and deserves a raise!! I ended up spending about $4200 because Evans helped with pointing out the products that I valued.
