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December 2023 by j n
Store associate that helped me must have been new.
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November 2023 by Debbie Soon
Absolutely TERRIBLE customer service. Needed assistance rescheduling a brow appointment, and they were completely unhelpful providing me the wrong customer support hotline number. When I told them that the number they provided me wasn’t going through, they told me to Google it for myself LOL. What kind of staff doesn’t even know the customer support hotline of the company they work with?!
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November 2023 by Amber Rapp
Incredibly rude experience at this store with a young blonde register associate in April 2023.
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September 2023 by Erica Burrow
Beautiful and friendly staff
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September 2023 by Marissa Strang
These employees just talk amongst themselves and sit on their phone. Wasn't even greeted or helped whatsoever. A beautifully stocked store and nice and clean but the employees aren't customer service focused.Edit: I should also add there were NO customers in the store besides myself!!!
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September 2023 by Manhattan Girl
Great experience here! Everything I wanted was in stock and the order I placed online for pickup was ready very quickly. This is the best Sephora I’ve been to in a long time. The beauty advisors were also very kind and helpful!
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June 2023 by Valeria Burciaga
I needed some assistance in finding a product and the 4 associates could not be bothered to break away from their social chit chat. Terrible customer service.
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June 2023 by Uvada Tapley
Rude unhelpful people who would rather talk to each other than help someone who has asked for help
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June 2023 by Tina Hoover
Beautiful store
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May 2023 by Fabricio Flávio Vieira
Lack things for a Men
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March 2023 by Sharhea B.
I went into this store to restock one of my foundations and to see what Fenty products they had in store. My boyfriend and I were racial profiled and followed around the store by 2 workers. When I announced to my boyfriend that we were being followed and that we were leaving, 1 of the 2 employees stated to laugh. I will never give this location a dime. As a new resident to Nashville I am very disappointed that I had to experience this.
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March 2023 by Marilise Makarem
I love this store, but I’ve noted that they are selling many different brands and they don’t have anymore Clinic makeup and Stee Lauder that I love. They are changing the mix of products and I really don’t know if this is a good choice. Anyway, they are still a good store. The other option is going to ULTA BEAUTY that’s growing a lot.
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December 2022 by Lauren H.
Worst customer service and no one even knows anything about makeup. They all act like you are bothering them, even the checkout clerk.
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December 2022 by Humpty Dumpty
I received prompt and courteous service on a busy Friday night. I also helped make a sale by complimenting the staff with another customer and telling her about the Dior foundation being the best I’ve ever used. Great job, ladies.
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November 2022 by Shannon Hacka
Came here on a short overnight trip and desperately needed a new foundation for my combination skin. Cat was INCREDIBLE! She went above and beyond to help my friend and I find several options for our combination skin. She was so patient and answered all of our questions. If you need help with any product- she is your girl! Give this woman a raise!!
