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January 2024 by Diggy Thorpe
Nothing but positive things to say about Southern Stone! Worked with them to install all new surfaces in my kitchen, and the finished product far exceeded my expectations. Communication with Jonathan and Amanda was seamless. Immediately I could feel they were invested in my vision — in the end, they brought that vision to life.
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December 2023 by Lynn Kasicki
Southern Stone did everything they promised and more. Their installers were superb and Amanda DeJong was the epitome of professionalism. I am beyond happy with my counters and this wonderful company.
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December 2023 by David Taylor
I've had multiple conversations with Lisa, the owner of Southern Stone, in the past month, discussing a simple task of cutting and sealing a large conference table at the seam. I had this arrangement scheduled for the upcoming week, but when I called on Monday to confirm, Lisa informed me that they would no longer be able to proceed with the task. Surprisingly, she didn't initiate any communication with me; instead, I had to make three separate calls to finally get an answer from her. While I understand that everyone is busy, had she conveyed this information a month ago, it would have allowed me ample time to make alternative arrangements. Now, I find myself scrambling to find someone to handle this last-minute change. This lack of timely communication is disappointing and reflects unprofessionalism on their part.
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July 2023 by Sheree Bartlett
We used Southern Stone for our office entry area and everyone who walks in gives us compliments. Turn around time was quick and quality of work was amazing. They made recommendations to eliminate seams and ensure the counters were beautifully finished. Friendly & personalized customer service and helpful designer when selecting the right look for our space.
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April 2023 by RealtorCtn _
Beware of this place. They try to extort more money out of you than the initial quote. Save all paperwork when dealing with them if you must use them. Dishonest business, and from the reviews, this is what they do to everyone. Buyer beware!
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April 2023 by Kelly Dutton
We used Southern Stone last year as it was the required vendor for our home builder. We had a countertop budget, which Southern Stone was aware of. We decided to upgrade from the standard selections to a quartz countertop and the associate that helped us told us it would just be a couple of hundred dollars more for the upgrade. Imagine our shock when we got the final bill from our builder and it was thousands of dollars more than what we were originally told. Whenever we addressed this, we were told that we picked them out months before they were actually picked up by the builder and the cost had gone up. The price we were given should have been locked in when we made our selections, but it was not and they use the opportunity to significantly over charge us. If you use this company, please get the prices in writing and signed before leaving the store as they will try to get more money out of you after the fact. We ended up switching most of the countertops except for our kitchen island and still ended up paying an additional $1200 because getting a new stone for our kitchen island would delay the closing on our home so we did not have a choice. We have now been in our home a number of months and have had so many issues with the countertops that we paid so much extra for. We specifically got quartz because the maintenance is supposedly easier… however the smallest thing will stain it. We have had flower petals stain it, soft drinks stain it, ink from paper stain it…. basically, if you want to have anything on your kitchen island, there is a chance that it will stain it. I would not recommend this business due to the poor experience we had with customer service and the poor quality product that we now have in our home. People that we know who have got quartz countertops from other locations in the area have not had these quality issues.
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February 2023 by Rachel J.
Awesome countertops! We've used them twice for our kitchen and two bathrooms. The quality and seamless installation keep us coming back. The prices seem really fair too with options for different price points. Highly recommend!
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February 2023 by Melodie Pour
Took weeks to get a quote for counters only in a residential kitchen. I would have gone somewhere else but they had the quartz pattern that I wanted. Hole for the disposal switch was too big and I had to call them back it to fill it in. Also, it was not clear to me that the corners would be radiuses. I was shock when they were delivered but at that point I had been waiting so long I did not complain. Lack of quality customer service in my opinion.
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February 2023 by Enrique Nuñez
Is the best place in all Tennessee
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February 2023 by Khaki Daniel
I had 3 different projects with these people and none went smoothly and when I made the owner aware of the missteps I was called “passive aggressive.” They have beautiful products but I can’t believe how I was treated…and as a business owner, it’s just unfathomable.
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February 2023 by Kamo Kween
Fabulous selection. Convenient location and beautiful showroom.
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February 2023 by Glynda Nehring
Great experience. Amanda D. Really listened and had slabs picked out for me to view when I got there. She was so sweet and wonderful to work with!
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February 2022 by Nicole Gaines
When I initially did a visit here, I was really excited because of the inventory. However, it’s been really disappointing with their lack of customer service. I never received an estimate after my visit, never received a response from following up through their contact form, and never got a return phone call after calling to follow up. I really wanted to use them for upcoming projects, but highly disappointed with their customer service. I personally cannot recommend.
