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April 2024 by Scott Gillis
Great service, clean facility, and easy access.
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February 2024 by Tom Addison
Expensive but a GREAT place to store your stuff in climate controlled, dry units.
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February 2024 by Mazie Tooreal
The front desk clerks were so nice and kind , they helped me with everything I needed help with. I’m so grateful for people like them
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February 2024 by Jacques Blacksmith
I was impressed with CubeSmart cleaners on Gallatin Rd and their customer service. ?
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February 2024 by Dema H
You have options on renting a controlled climate or outdoor cube. The staff is really friendly and helpful. Prices are not bad either and very good security too.
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February 2024 by John Cannon
Ease of use, cleanliness and security
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February 2024 by Gary B
Moving into Cube Smart for my storage was as easy, friendly and smooth-going as it gets. I would recommend them to anyone!
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February 2024 by Rick Rebel
Had to move out 10 x 10 is now 193 a month with late fee of 234. Insane price to pay if inflation is going up. I went to public storage and got an outdoor 10 x 5 for 50 bucks. But I understand all the fees to up every 6 months. Other than that. The indoor factor is nice and I never had any issues. I kept my belongings at cubes Mart for the past 4 years. Thank you
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February 2024 by Mark Sala
Since the management change, the rental experience with this facility has declined. The facility used to be one of the best in the area and now it is just another storage facility.One of the reasons I chose this facility when looking was the amenities that were provided with your rent, there is a nice conference room where if you are a remote worker like me and need to have an actual face-to-face meeting, this conference room worked well for it. There is a loading dock so when you need to have pallets delivered as I often do it makes it easier to do so and you do not have to worry about trying to schedule a liftgate delivery. There are plenty of carts and a pallet jack you can access if needed. You also had access to the dumpster to discard boxes from deliveries.I started renting here when the facility was first opened as SpaceMax in 2017/2018 (sorry I do not remember the exact year) for business storage and stayed with them through numerous rate increases just due to the quality of the facility management. When Ray was managing the facility, the floors were clean, the bathrooms were clean, the loading dock was clean and trash cans were emptied regularly. You could have packages delivered to the facility and Ray would be sure the packages were secured and placed in your unit. Ray knew his customers by name and would always be sure to greet them and let them know he appreciated their business.Understandably, rental rates are going to increase some, but the rate increases here have been exorbitant and coming about every 11 months with the last increase in September 2023 and prior to that November 2022. I am now paying 3 times my original rent per month since the beginning of my five-ish years at Space Max/CubeSmart.It would be one thing if it was just a rate increase but there has also been a steady reduction in amenities along with cleanliness too. The trashcan in the lobby is often overflowing with trash stacked around it, the bathrooms are no longer sparkling clean and now you can smell urine when entering. The floors especially in the lobby are dirty with spills drying on the floor and staying for days if not weeks on end. The conference room has gone from unlimited usage to a certain number of hours a month to now where you are now charged hourly for the conference room. Packages that are delivered to the facility are just stacked in the lobby and left there for anyone to take versus being put in the units as it used to happen. Business renters no longer have access to the dumpster either.The only change in amenities that has been communicated to tenants is the change in the conference room policy which was posted to the door of the conference room. I was just informed of the new dumpster policy on Friday when I asked to discard a few boxes. The lady working told me tenants were no longer to use the dumpster as CubeSmart was cutting back.Another frustration since Ray has left is there is not a consistent presence of office staff. Office hours used to be posted and have since been removed, you never know when someone will be there and when someone will not. If you have a delivery coming and need to use the truck dock, someone might be there to unlock the dock plate and then again someone might not. It would be best to just plan for all deliveries to come on a liftgate through the front doors.It is truly disappointing to see how far this facility has fallen in the last year.
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January 2024 by Mel Nelson
Easy access and clean facilities. There was never a shortage of carts in my experience. The store manager was extremely nice and setting up my unit and account was quick. I especially loved the first month free special during a time where funds are tight.
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January 2024 by Lucian Brown
The lady's are extremely professional, well spoken, kind and thorough. I thought of it as a rushed process but it's not, it was very customer focused!
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January 2024 by Lisa McDowell-Butler
Very Professional and helpful they showed us what we’re getting so nice
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December 2023 by Jewelee Peters
Rachel at the East Nashville location was amazing. The facility is well-run, very clean and safe!
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November 2023 by Jordan Murray
Angelica was great!!!
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November 2023 by Dawn Candelore
Angelica made everything very easy for us. She answered all of our questions and got us in and out quickly.
