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January 2024 by Johnnie Luken
I always receive great service.
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January 2024 by Brian Inerfeld
I found what I wanted easily, the price was right and the checkout was relatively efficient
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January 2024 by Emily Hunter
Maddie, working in the passport photo department, was so delightful and professional towards every customer who came in. She’s the best!
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January 2024 by William Fox
Scheduled an appointment at this location for TSA precheck. We were on time, no one was working. We were told someone was on break, after 15 minutes we left and decided to try a different time. What is the point of an appointment?
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January 2024 by Eli’s World
Came to this location 12/6/23 to return an Amazon package and I was receiving a coupon at the same time of the return. My original plans were to shop here after I returned my Amazon item but that quickly changed based off the poor service. The young lady that took my package didn’t have not one smile on her face, I said hello when she came up to the counter. She did not say it back then asked do I have a qr code, scanned it, then handed me the coupon with no thanks, no good bye, no have a good day. Her face clearly showed she did not seem delightful so I did not care to further engage any longer than needed and left.
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December 2023 by Madeline Williams
Wendy was very helpful with getting TSA precheck! She got me in and out quickly and was very friendly.
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December 2023 by Ludrick Fortune
your customer services are on point.
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November 2023 by Ashley R.
If you're looking for mailbox services please stray away from this location. I am often willing to give businesses the benefit of the doubt given I know how customer service can be and things are sometimes out of your control; however, the consistent issues I have experienced the few months I've had an iPostal box at this location have far outweighed the good. Most of the time I have had a negative experience despite attempts at being patient, calling ahead, being sure to schedule pickups, etc. From lost packages to giving me AND charging me for other people's package despite me rejecting them I have experienced a complete nightmare at this location. I tried canceling but I have to wait until my final packages come through then I am out of there. The icing on the cake was a visit last week. As I am a content creator, a mailbox provides convenience and security for me though it can be pricey. Last week I went to pick up a mail item that showed delivered but they did not scan in (which happens often here) . I was told that FedEx in fact did not run that day. Because I had the proof of delivery I mentioned the time it was delivered and who signed for it. They then told me that person is on vacation and had been for some time so that was impossible + FedEx didn't run today. At this point I am frustrated because how would FedEx know to sign this person's name and why would they show as delivered if they don't run that day (a Monday btw) .. eventually I ask about the manager and a woman tells me she is the supervisor and is also very rude and adamant that this mail did not come and that the store manager is on vacation but they can take down my info (also has been done before) . I don't live in the area and explained that I would rather them double check because I drive out once a week to pick up a group of items. They again told me FedEx did not run and the item was not there despite it showing delivered. Because this was sensitive mail I was extremely upset at this point and just left and I make it to my car and someone is running out with the mail. While I understand oversights happen, the customer service and lack of professionalism is horrid. FedEx did in fact run and someone absolutely signed for the package. There is also no reason to schedule pickups because regardless you will be waiting for them to search for packages/items always. I only have a few items left in transit and I will be moving to a new location but definitely think others should beware as this has been a constant negative experience at least in that specific department.
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October 2023 by Kailey R.
I arrived for my TSA Pre-Check scheduled appointment today and was notified that there is a system-wide outage for all airports and TSA Pre-Check centers nationwide. I was provided a $10 coupon and instructed to come back and see if their team could "squeeze me in" tomorrow, as the employee was 100% certain the system would be up and running again. There was no notice of cancellation. - I contacted the TSA Pre-Check call center and they have heard of no such thing. They have not been notified of any outages and all appointments are available as early as tomorrow at 8am. If I had been notified of this appointment prior to leaving my house, I could have had a walk-in appointment at the airport before they closed. Will not return.
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September 2023 by Scott Baxter
I have recently used Staples to print materials for classes I teach on the road in different cities. It's so convenient to use a Staples store in the destination city - send the documents online and when I arrive in the city they're ready to pick up and so ffar always excellent quality and available promptly. I've done this in Nashville, Tennessee, Charleston, SC, and Albuquerque, NM. This is going to be my regular way of doing things!
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September 2023 by Katelynn Olson
Went for TSA pre check and they used the wrong last name after I asked her twice to make sure she was using my married name. I was prepared with all documents. Now I have to wait 45 days for my precheck to be updated and I can't use it on my upcoming trip.
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September 2023 by Ashley Ray
I purchased an iPostal1 service at this location and it has not been a pleasant experience. I am cancelling after this month that is already paid but I have had several issues with the service. They have given me other’s packages (which I returned immediately but just imagine if I hadn’t noticed), not scanned in mail items/packages that showed as delivered, and the service has not always been the best. You have to schedule pickups so that they can show up in the system but when you get there they don’t have it prepared or anything so I’m not sure what the point is but my greatest concern is about missing packages and mail several days after tracked as delivered. Knowing that I have been given other people’s packages it seems as if they need a better system because not only is this service one that you are paying for, packages and mail items are both sensitive and important. I’ve had this box for a few months now and will be looking into something different for my needs.
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September 2023 by Lucas Blue
Wendy at the TSA is biased and rude. I noticed 5 white people before me she was nice to. However when I came she was extremely rude. She also wasn’t writing names down and skipped people. Even those with appointments she did not do her job. She also complained that she was new and tired. Very unprofessional
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September 2023 by Perry Ford
I shopped for Business Cards.The software that Staples makes available made the design process simple.The personnel at this location were knowledgeable, courteous and most helpful.The lead time until my order was ready was actually later the same day.The bond/quality of the print media was extraordinary for the price, and speaking of price... it was excellent for the quality and service that I received.Overall, an enjoyable experience and I will be back for all my business print media needs.
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September 2023 by TONY VINCENT
90% of the time, the associates don't know much of anything. They aren't "put together" and are completely inept for helping customers.
