The Container Store in Nashville, TN, offers a wide range of storage and organization solutions, including custom closets and shelving. Customers appreciate the variety of containers available, making it a great spot for organizing projects. While the staff is generally friendly and helpful, experiences can vary. Some customers have praised individual associates for outstanding service, such as going above and beyond to assist with deliveries and offering discounts on floor models. However, there have been complaints about poor customer service during the checkout process, including rude interactions and a lack of knowledge about trade partner discounts. In-store shopping is available with limited capacity, and contactless curbside pickup is also an option. One customer noted challenges with the pickup process, particularly with loading large items into their vehicle. Though the installation service for custom closets is efficient and professional, there were issues with following specific height requests. The store’s atmosphere features trendy music, which some find distracting while trying to visualize their organizing needs. Overall, despite some service hiccups and pricing concerns, many customers still enjoy their experiences and the products available at The Container Store.
I love cruising the aisles to problem solve, organize and see what's new for my home and office. Not sure what's wrong with their escalator ,(often under repair) but they also have an elevator for their two story store. Also nice rewards program that only requires a phone number.
November 2024
Good, some of their employees were very helpful. Othere were just hanging around talking.
November 2024
Wanted new storage ideas for my laundry room. Nancy was amazing! She had great ideas and I love the finished product.
