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September 2025 by Gerry Okeefe
Always find unique products.
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August 2025 by Malinda Davenport Crisp
I love cruising the aisles to problem solve, organize and see what's new for my home and office. Not sure what's wrong with their escalator ,(often under repair) but they also have an elevator for their two story store. Also nice rewards program that only requires a phone number.
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July 2025 by Letizia Vaccaro
i wanted to do a custom master closet & decided on the elfa closet system. the wait time as a walk-in was minimum 30 minutes but when i finally got help the associate was nice & patient with my specific needs.
i chose to pay about $530 for the container store to handle installation. the installer was on time, professional, and got everything done in 2 hours. the installer did *not* follow the height i chose for the top-most sections. i'm really short and didn't want my top rods or top shelves too high to reach but the installer put the topmost roda & shelbes abour 2 inch off my 8ft ceiling. i asked him to correct the height (lower everything) & he did so without issue.
the one reason i wouldn't use this store's custom closet system again was the pickup process. the asaociate advised me not to have anything delivered bevause it's easier to fix mistakes or broken pieces in person. it was a nightmare to load my car with the tall brackets. the associate didn't do much to help with the brackets - they only put the smaller items in the trunk. i have a 2-door jeep wrangler and it was hard to get the brackets to fit so i had to duct tape them & i had to hold onto them the entire drive home.
overall i do like my custom master closet.
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May 2025 by Yanike Mann
It's called a container store, but you still have to find things on Amazon, because this store doesn't have the containers you need. Stop trying to be a miscellaneous store and actually have containers.
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March 2025 by Denise Shoulders
Expensive and low stock
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March 2025 by Joann Lee
I am a trade partner with The Container Store. I was able to find all the things I needed and the products are excellent as always. At this particular store, the check-out experience was what resulted in the 3-star review. I watched as the customer in front of me experienced the same rude treatment. The cashier argued with me about the trade partner discount on Elfa products repeatedly referring me to a sign to read to back up her claim that you have to spend a certain amount to receive the discount. Perhaps she wasn’t trained on that particular aspect of the business or maybe she just lacks customer service skills. I have never witnessed such poor service at a Container Store. If the rating was just for customer service I’d give this experience 0 stars. People should be held accountable for the job they are paid to do.
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February 2025 by M Allen
Too bad they were closed
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November 2024 by Juanita Burboa
Good, some of their employees were very helpful. Othere were just hanging around talking.
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November 2024 by Brenda Corbin
Professional. I was in and out with my order
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November 2024 by Connie Rawls
Wanted new storage ideas for my laundry room. Nancy was amazing! She had great ideas and I love the finished product.
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June 2024 by Kay Ward
Not enough staff. Friendly. Hard time getting what you need when you need it. Be sure to plan ahead.
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February 2024 by Nicole M
Container Store online charged me around $15 more to my credit card than what the order receipt shows. Also, an item on the pantry organizer I ordered was missing, and when I called customer service they first told me I didn't order the item (hello it was part of a package product and its clear on the web site that the item should have come with the order.) Then, they claimed that my credit card didn't go through for the item and that's why it wasn't delivered with the rest of the package. Again, hello my credit was was only rung through once for the complete order - not individual charges for each item in the order. Very shady customer care agents. And my receipt shows I should have been charged less than what was actually charged on my credit card.
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December 2023 by Mix Master Millz
I Felt Treated Differently And Nasty By Nicole Eisenhauer Cassell · Visual/Operations 46604This Was My 2 Time Going To This Store Today I Parked Here Picture Below ⬇️.I Walked In The Store Not Even 30 Secs She’s Yelling Saying You Need To Move Your Car It’s Loading Parking I Then Said I Know My Girl In The Car And She Can Move It If I Talk Longer Then 10 Mins I Was Only Getting 4 items I Knew Exactly Where There We're. I Grabbing My Phone As She’s Checking Out In The Line So We Was Technically Off Clock And Was Turning Up For Her Crowd She Created From Being Nasty And Rude She Kept Insisting That I Move The Car. My First Visit Earlier A Customer Parked There To Return All The Stuff She Bought She Seemed Upset But She Didn’t Have to Move Her Car And She Was Parked There For 16+ Minutes But I’m Not Here To Point Fingers Only To Point Out The Flaws In The Staff From Being A Former Secret Shopper She Needs To Be Retained Or Fired My Opinion Because I Didn’t Deserve That Type Of Attitude Because Maybe You Had A Long Day But I Will Be Calling Corporate Tomorrow. Mishell Roderick Jacobs Nicole Could Use A Talk For This Close Due To Lost Of Customers Due To Customer Service.
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November 2023 by Julie Crawford
As always I find things I never knew I needed.
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November 2023 by Jeff Buckingham
2 levels of merchandise
