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October 2023 by sarah rowe
We had such a good experience at the Tile Shop with Madison. I’ve visited many other tile places and Madison made the process so easy. I was very indecisive and she was patient and thorough. Highly recommend working with Madison and the Tile Shop.
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August 2023 by Natalie Kilgore
UPDATED REVIEW: Lovely showroom but lately samples have been scarce which isn't helpful when one is trying to match new tile to an existing floor pattern (for example). I've tried to order samples from the website on multiple occasions but everything seems to constantly be on backorder even though the site says it's available. The most recent sample I tried to order is on a 3 month backorder (once again their site says it's available). Since the sample I ordered was unavailable I asked the Sales Associate who called to inform me of this issue to please cancel the sample order. Instead of canceling the order, they literally must have ripped one off of a display because - today - I received a tile sample with glue and paint splattered all over the front of the tile and blue tape stuck to the sides. Very unprofessional imho and also too Iittle, too late as - after the Sales Associate called to tell me they couldn't send me a sample of the tile - I found and purchased the needed tile from a direct competitor. :-/
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July 2023 by Danielle Simpler
Best customer service and quality. Brittany not only helped me multiple times with selection, she discovered a serious error that had been made by the tilers working on my home. Thanks to her expertise, I was able to have it fixed. I won’t ever go anywhere else for any tile needs!
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January 2023 by Betty Goss
Finally found tile for a small bath. Teena Bivings was fantastic.
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June 2022 by kelsey cartwright
We ordered some accent tile for the niche and floor in our shower remodel and loved it! The customer service though, is hit or miss. We talked to some borderline rude men on the phone multiple times. However, we eventually met with Natalie Caswell and she was THE BEST! If you go there you have to ask for her! She was so helpful, patient , and kind!
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October 2021 by Robert and Sharon Wilson
Great service, wonderful help in design and quality of products. Gary Louden did a great job.
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October 2021 by Stephanie E.
Love this place! There's no other spot in town that offers the selection they have. From high-end, to mid level, you can get the look you've always dreamed of for your specialty projects. Staff is always super helpful. Can't wait for my next project!
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September 2021 by Bryan Moyers
Most of the staff is great and knowledgeable. The manager, Todd, is not only ignorant of the product he’s selling and basic construction terminology, he’s also very abrasive. The staff itself is very nice and cordial. But if I’m driving an hour to do business with someone even after they gave me bad instructions that cost me plenty of time and money, I would expect better treatment from a manager.
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June 2021 by Dave Kimbrough
I'm impressed with how they made things right.I had a serious problem with some tile that was delivered. It looked like I was going to have to eat the shipping cost which was significant but when I made my voice heard I received a call from someone from this company that told me they were going to try to get me my shipping money back, and they actually did!When I returned the tile the manager took about 10 minutes and educated me on what to look for when shopping for marble. He explained that you need to look at the color spectrum of the entire selection and not just the specific cut that you're interested in because what comes out of the mine can change a little bit over time. I thought this was helpful.I can shop with confidence there now and I will return when we are ready to renovate our entire kitchen.
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June 2021 by Erwin Clements
They have some very interesting and unique designs here. They didn't have what I was needing because evidently now nothing uses 12x12 tile and I'm needing to Update the tile on a hearth that is made up of 12x12 tile and I was hoping to do it without having to do any cutting.But the products they carry are very nice and the staff was very nice as well.
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June 2021 by Lynn Peithman
Todd knows his stuff, and SO helpful. Highly recommend The Tile Shop.
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March 2021 by Johnny M.
Don't go here unless you are fond of being treated as if you are the last concern on their mind. We ordered a job from them, and then trying to get the last two pieces was and still is a joke. Been waiting over 2 weeks, I called this afternoon and they said..."uh.. looks like they broke in transit, so we'll need to call you back and start all over... " it was 4:45 and they were not about to work late.
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March 2021 by Alexis B.
We're renovating a house soon (a whole house this time - not just a kitchen), and we stopped in The Tile Shop today just for ideas and browsing. We were greeted by two employees who were really nice and still made sure we knew we could ask any questions even though we told them that we're moving from Nashville and renovating a home in another city (where there is a Tile Shop location). They have a good variety of tile, and the tile options are well-displayed. It might not have as much product as some places, but it's brighter and more open and you can really see the tile samples better. I couldn't tell if they have samples you can purchase (there wasn't a lot of tile out on the floor other than the samples to view), but I'm sure that's something they could have helped us with if we were wanting any samples. This seems like a good store to check out if you're doing any work to a home and are looking for tile that is available locally. Worth checking out.
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January 2021 by reza f.
Well ! I can not comment on products but I tell you what ! I have been to this store three or four times. The staff don't even bother to say Hi or Bye !! Just saying ! Only one time with me spending at least half an hour a lady approached me and asked if she can be any help !! Guys working there don't even bother to look up from their computer !! Act like they are so busy just to say Hi !!! But great selection of tiles for sure
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October 2020 by Jenna Dennie
Lovely selections of tile. Ranging in price, if you’ve got the budget I would definitely recommend them. The service can take awhile when busy. However, when you do get help, they are very attentive.
