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October 2024 by g
I don’t know where they get their beds but you never will sleep so good
Rooms: Very clean very comfortable
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October 2024 by Ariel Wilson
This was a quick weekend “babymoon” vacation for my husband and I with baby #3 and the first vacation we had without children in three years, so I had high expectations from the Westin. Upon check-in, they hadn’t accommodated to our request for extra pillows that I needed at 30 weeks pregnant so we had to wait for housekeeping to bring some up before we could go to sleep. They put us in a room right by the elevator with decent noise throughout the night. The fridge had no room for your own snacks since it was filled with purchase eligible items. My biggest disappointment was valet at checkout. No one on staff knew how to drive a standard and we found out that they left the headlights on when they parked it and our battery was dead. We then had to wait for them to locate another vehicle to jump start our car which made us quite late with our travel arrangements for the day. We received no apology from management. With the other Marriott hotels to choose from in the downtown area I would suggest looking elsewhere for quality customer service.
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October 2024 by Garry Ero
I think it’s a very nice place. I don’t know where they get their beds from but they are the most comfortable beds I’ve ever slept in.
I was there for a conference. It was more than adequate. The rooftop dining is a great idea, but the food is not that good. Neither is the food at the little café in the lobby. Both of those up it would be a Home run. The outdoor pool on top of the roof is heated so that’s nice and we’re still open in October when it was 37° in the morning. The indoor pool is actually much cooler than the outdoor pool and set up for swimming laps. The workout fitness center is great. I didn’t get a massage but they had a wellness center to be able to do that. I have to agree with some of the other comments about parking. They charged me $60 a day. It’s a park a rented Tahoe.
I would recommend anyone to stay here just go somewhere else to eat.
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October 2024 by Nitin C
Tired rooms but big, great location, TV and AC did not work in our room, very frustrating. Restaurant good for breakfast and lunch.
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October 2024 by Valorie Gricius
Amazing hotel!
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October 2024 by Justin Newell
Rooms: The rooms are very nice. The beds are comfortable and they have nice amenities.
Safety: Always felt extremely safe.
Walkability: Close enough to lower Broadway without the noise. Walkable to tons of bars and restaurants.
Food and drinks: The bartenders are great at both the lobby bar and the rooftop bar. The food was great at all of the restaurants.
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October 2024 by Dawne Fiona McCracken
Marvelous beyond.
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October 2024 by Lynn C.
Rooms: For a lady… no tub, no shower stool or foot rest (impossible to shave legs)
Walkability: Very convenient to Music City Center, walkable to Bridgestone Arena and Broadway nightlife but last hotel on the edge of the area
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October 2024 by Clinton Westover
Rooms are nice and clean, but I've been up since 330am because of an ear piercing loud monotone noise coming from a generator or something somewhere. Even my nose cancelling headphones couldn't do anything about it.
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October 2024 by Sam Saleh
Clean room and friendly staff
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October 2024 by Karen Kulvin
The AC sucks. It doesn’t get cold and it’s so loud. When we called the front desk they promised to send someone up. No one came for 3 hours then no one answered at desk for an hour. Service is terrible. Housekeeping never came to the room. A lot of money for crappy service and a sweaty stay. Don’t stay here. Also the blow dryer smells like fire. It stinks.
Noteworthy details: Terrible experience all around.
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October 2024 by Be HUEMAN Brand
I was debating writing a review. Labor Day Weekend quick trip. The hotel is close enough to walk to the main strip, but if your health isn't good, then you might not want to. Plan on having parking money. The room had a great view. I didn't like that there was no microwave or refrigerator that I could use. If you removed any snacks or refrigerator items, you were automatically charged. What happens when a person has meds that need refrigeration? As a business owner who has an article published in Tennessee Highlighter where I recommended the rooftop lounge, now I wish I didn't. Around 4 pm, there were people in the pool, a dj was setting up, and we reserved a table for 7pm outside by the pool. At 7pm there was a line of people waiting for someone to take us to our table. They had us inside, not where we requested. We had to once again wait. The outside pool was closed, and the dj was gone. For a weekend night and a holiday weekend, there was nothing exciting going on, and that was a major disappointment. The whole reason we chose this hotel was for entertainment on the premises. The view was great, the service was great. There was a guest there that slapped the waitresses butt, very rude. Also, a man was using the women's bathroom. That has never happened to me before. I don't plan on using this hotel again. I'm sure I can find a great view at another nearby hotel.
Safety: I was using the ladies restroom at the rooftop lounge and a man came out of the stall when I was washing my hands. Security was informed and they knew who I was talking about. If they knew this person was an issue then he should've been removed before this even happened.
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October 2024 by Xochitl Rubio
ENJOY our time at the Westin as always, great walking distance from downtown and local bars. ? family friendly, overall the staff was amazing. Highly recommend
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September 2024 by Robert Majors
Great hotel but not what I'm used to so the 4 stars may be on me. No microwave or usable fridge kills me. I don't need 20 dollar snacks or expensive drinks. Just want a place to put and reheat leftovers. Outside of that, the place is pretty, comfy, and close to Broadway. Rooftop pool is nice but it is in a bar, so don't expect to bring drinks. Still cheaper than nashvill prices and the staff is amazing.
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September 2024 by Angela Looney
Thos was pur first time staying here. We will be back for sure
