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October 2023 by Shelly Sandage
Every time I make my way over there to their property and get I also stock up on snacks which I must say they have the best donuts in town
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October 2023 by Shevonicha Hayes
THEY ARE THIEVES! I PREPAID MY GAS IN THE STORE. 15.00 GO TO THE PUMP IT ONLY PUMPS 1.50 I GO BACK IN THE STORE AND NICELY TOLD THE MAN I DIDN'T GET ALL MY GAS HE REFUSES TO GIVE ME A RECEIPT AND TELLS ME THERE IS NOTHING HE CAN DO ABOUT IT! THE MANAGER ALLOWED HIS EMPLOYEE TO SPEAK DOWN TO ME AND WHEN I DEFEND MYSELF HE TELLS ME TO LEAVE AND CALLS THE POLICE. NEVER USE THIS PLACE THE MANAGER ALLOWS PEOPLE TO STEAL!
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August 2023 by Tim Hodges
This has to be the dirtiest Thorntons I have ever visited. The men’s rest room was filthy. The employees themselves were an embarrassment to your company. They looked like they had not bathed in a week. There was inventory piled everywhere in the store- and in all fairness, perhaps they just got a delivery. But that is no excuse for customers having to climb around stacks of product while the employees stand by the door having a nice chat. If I could give a zero star review, I would. Thorntons would be better off closing that store than having that representation. It was appalling!
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June 2023 by Jaquisha Sloan
Stopped for gas and snacks. The store was super clean and the gentlemen that was my cashier displayed the best customer service I've encountered in probably a decade hands down!! Probably my new favorite store and I don't even live in this neighborhood
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May 2023 by Jason Davidson (BlazePlanet)
Great place for gas and there fountain drinks are the best
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December 2022 by Emitt
It is black Friday about 9:10 am when I was shopping at this Thorntons, I had just filled up a 32 Oz styrocup full of soft serve cream and was casually looking around for spoon, kind of floating around enjoying the store when a hard working woman dressed in black pranced up to me with a box full of snacks and demanded not politely asked" what are you looking for!?" I gasped for breath in shock and replied a spoon please, she points out the spoons to me and looks up at the ceiling shaking her head like shes the only one on the planet with a brain. So now I know if someone breaks into that store and smacks her in the hiney with a broomstick, I'll be the only one in Donelson that wont be surprised.
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December 2022 by Susan Shaw
I lost my phone is the restroom and thanks to a series of employees I was able to get it back. They weren’t above and beyond for me.
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November 2022 by Greg Pendleton
3 of the last 3 times I came here the pump I pulled up to didn't work in one way or another.
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October 2022 by Shelby York
Stood in front of the counter with all my stuff, waiting to be checked out because the lady was on her phone and couldn’t look up for at least a minute I stood there. You shouldn’t be allowed to be on your phone when you’re supposed to be checking people out and have a hat on, so you can’t even see when people are standing there. How unprofessional
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August 2022 by robelec4
Easy access. Busy place. First time visit passing through the area. Overall a good selection of items. Had good coffee. Very nice employees. Would return if ever in the area.
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June 2022 by Alex Rowe
The only 24 hour gas station in the area that actually stays open 24hours. I've often stopped at other 24hour places; CAR RUNNING ON FUMES, only to find a sign on the front doors saying they are closed for an hour or 30min.WAY TO GO THORNTONSgood doughnuts @ 5 a.m.
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May 2022 by Neal Istylz
Completely Unprofessional establishment…. I walked in to purchase a Hot Dog and the rollers were empty as 2 Guys were on shift doing absolutely nothing so I asks Jacob the Associate if it was possible he could make some … He said No!! They don’t make them on Second shift. and he said it with an attitude and started yelling at me telling me that they won’t make them till 3rd shift. Then I told him that he was talking to me in a completely unprofessional manner and when he’s at work he should conduct hisself as such… Then he (still yelling) told me to Get out and he was going to call the police and have me Trespassed… Completely Unbelievable!!! Secondly him and Michael look like they come straight off the street clothes dirty and being ungroomed!! Disgustingly Disturbed!!!! I will be calling corporate!!!
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April 2022 by john whitt
THEY TOOK MY REVIEW DOWN !!!!THIS PLACE IS DISGUSTING!!!!! NEVER SEEN ANYTHING LIKE THIS IN MY LIFE!!!!!!!THE BATHROOMS ARE UNUSABLE!!!!! THIS IS NO JOKE I CAN'T EVEN BELIEVE HUMANS ARE FILTHY LIKE THIS!!!!!THEY HAVE BEN REPORTED TO THE HEALTH DEPARTMENT!!!!!!
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March 2022 by Will Wright
Great staff! The women who’s a bulls fan was very nice and helpful.
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February 2022 by Kelly
This spot is going downhill quickly, I've lived and gone here for 8 years and in the last 3 months the employees, exterior and services have vastly plummeted.The one employee smells of body odor so badly that it hits you upon entry. This was not a one time thing either.There is always some tweaker hanging out inside or outside and the renovation has created an issue where you awkwardly stand in line around corners and everyone is cutting in front of you as they walk in the door.The solicitors that hit you immediately upon pulling in are obnoxious and should be better regulated by the people working there, I should not have to feel unsafe getting gas. It would help for Metro PD to start making thier presence know in the area, but that's not Thortons fault.