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January 2024 by Ricky Lee
landon was so amazing. he is the best in the world at what he does. i am so greatful to have had landon work on my hitch..
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January 2024 by Brett Townsend
Excellent customer service and very happy with the trailer!
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December 2023 by Evan Williams
This place is beyond shady. First thing they did was Trey “made a mistake” and charged me for a 15” truck when I ordered a 10” online. Then supposedly refunded me $100 he took out first. When he corrected the order the total was $92 and some change. Then told me I could leave it over night as long as I locked it and left the key under the seat. The next morning I check my bank statement to find I’ve been charged for two different vehicles which put my account into overdraft. I called them to check on what was going on and they said I owed them $1.96 because I was “over on the mileage! Then I went to the bank to find that they had charged me three $100 charges on my bank statement. Now, after having the run around with them, customer service, and my bank, for a week, I was finally able to get one of those charges taken off. I am still waiting on the other charge to be taken off. And I will now have to wait another 7 to 10 business days to dispute that charge and refund me that hundred dollars. I will NOT use these guys again! They are unprofessional, and totally dishonest.
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September 2023 by Gary Geffert
It was great at first, the guys were friendly and it was fast getting in and out with the rental. David and Trey told me that the truck would need to be returned by 8:30am so I don’t get charged for another day. If i went past 8:30am I’d be charged the daily rate of 19.99 plus tax. I got call this morning from someone that was rude, he said the truck was scheduled to be returned at 8:30am. I told him we are going to be late but would be returning it today and that I know I’d be charged for an extra day. He then tells me that someone else was scheduled to rent the truck and that he has to refund them and now he’s going to charge me $50 for the inconvenience.Nothing was ever mentioned about an inconvenience fee. David and Trey said I’d only pay for an extra day, nothing more. I will not be using this location again
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September 2023 by Scott Pustizzi
The team at U-Haul of Elysian Field is great! Easy check-in process and plenty of inventory on hand to get you what you need. Highly Recommend.
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August 2023 by Bilal Ahmed
Worked with Mr David Hamilton a few times at this location. Used different options for inter state and local moving needs. They went over and beyond for all our needs, provided excellent guidance and helped immensely in setting everything up. The whole process was very smooth each time. Very friendly, professional and super helpful. Highly recommended!
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August 2023 by Gianna Bielenda
I chose to do the mobile pick up and it was smooth and easy. They help you through a live chat and are super helpful. They did not have a Dolly that we reserved, but it was no problem and they deducted it from our bill. Bring it back was a breeze and Anthony was super helpful and informative! He assured me that all was okay and overall was a fine experience!
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July 2023 by Eddie Torres
Horrible customer service. Poor management. After booking a truck, they called and said they didn’t have the equipment so they asked if a different location was ok. I said yes, so they texted me the new location. The following day I got a different text with this location, again. I was confused because they didn’t call to tell me that my booking was back at this location that I originally booked. I called to clarify and was greeted with the rudest guy on the phone (David) who had a very rude tone while speaking to me. As I was clarifying the confusion, he said “for the 3rd time, this is where you booked it so it’s here” very rude and is disrespectful. When I dropped off the equipment, he apologized for the tone of his voice on the phone but said he had a few rude customers and I was the 6th one so that was the excuse for horrible customer service. On top of being rude on the phone, he called me rude when all I did was call to clarify. Would never recommend this location to anyone.
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July 2023 by Chris I
Will never use this Uhaul again. Management is unprofessional, rude and did not tell us about charges up front. Trey, the manager, basically told us he didn't care if we weren't informed up front. He is horribly unprofessional and should be tucked in the back somewhere never allowed to work with customers. Use Penske instead.
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July 2023 by Jessica Johnson
I had a great experience at this location. I received great customer service from David and Landen!
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July 2023 by Oscar Paschall
The vehicle I rented didn't start Twice. I jumped it once with my car and the second time a kind pedestrian helped get it started
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May 2023 by sarah jean ruff
I was told by the person who rented me the U-Haul to bring it back with a quarter of a tank of gas. I did. I was told by the person working there when I dropped it off that the other worker gave me faulty information and that it was supposed to be slightly over a quarter tank of gas (even though the needle is back whwre it was when I started...I bought more gas to put it back after driving it 24 miles) smh. He then charged me 8 dollars
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April 2023 by Lori Daugherty
Terrible customer service. Needed to change a reservation date for a dolly. Just a dolly. Needed it one day earlier. Paid in full already. Used my boss's card and name for the reservation since it's a business expense. Refused unless they spoke to cardholder. It's a dolly. Not a truck, not a storage container, not adding services or anything financially related. Since the guy refused to allow this to happen, I went online to our account and canceled the reservation that way. Didn't need the cardholder to do that. Refund already in progress!
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February 2023 by Elle B.
I reserved a truck online. When I got to this U-Haul store the man who said he was 'the manager' was very rude to an elderly man in front of me who was disabled. After that he waited on me and he refused to rent me the truck I reserved online without taking my picture with his cell phone! I asked why and he said in case I steal the truck. Wow. I do not appreciate Uhaul assuming I will steal their truck! He had my driver's licence and all the things uhaul requires from filling out my reservation online.. He also refused to help me get a box from the back of the store and they did not have prices or labels on the shelves to see box prices. I will NOT do business with this U-Haul store ever again. I do NOT recommend this business.
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January 2023 by AD Zero
Worst Uhaul experience they are basically a scam doesn’t even deserve a 1 star. They will take your money and put a hold on it forever and charge you extra for things you can’t help like after hours charge or being charged a late fee or a new day fee. They charged me extra of 104 dollars after I already paid them. Uhaul is a good company but the people who work here are very unprofessional and rude please Uhaul do a whole staff change and just fire them they are really bring you down.
