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March 2024 by boggy bogus
I moved across the country about 16 years ago with ABF and there was not a single glitch, that is before it was called Upack. My recent move had a couple of glitches that they quickly addressed and even offered me compensation. My big concern was that on the day the trailer was supposed to arrive, it still had not left the source. The only explanation I got was that somebody dropped the ball. The website reported where the truck was but did not update the expected arrival, which had passed. Overall, it's the best and most economical way to move a household for those who want to hire their own labor or load themselves.
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February 2024 by Stephanie Palmer
Friendly and helpful Moving Service. The team made this experience easier and were very accommodating.
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January 2024 by Stephanie Stahl
Using U-Pack was the best decision. I spent a few days looking at all my options, calling people and getting quotes. I went with U-pack because they were the most affordable option I could find and the reviews were good.I got the smallest pod available and it was delivered on time with no issues. I packed it up over the span of 2 days, then requested it be picked up. Again, no issue there, they picked it up next day.I drove myself to my new home while all my stuff was in the pod. It arrived at my new home about a week after I did (which was as promised). No delays, nothing! I was surprised how easy it was.I unloaded my stuff then requested it be picked up again for the last time. I didn’t have to be present for that, and the truck came and got it.I’m so thankful I made that decision because let me just say - my move was seamless thanks to them!Would definitely use U-pack again.
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October 2023 by James Shanks
Great experience! Super easy and communication was great through the whole process.
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August 2023 by Nayla
We had a great experience with you pack. Customer service was great so was the price the only thing we were surprised about was the size of the cube. We were told you can fit a small one bedroom apartment in it but that was not the case, we had to throw out quite few things and give a way kitchen table, futon and some other things to made it work.We did call and talked about the size and they were great at sending another cube which we would only use part of it, but the price would have gone up around 700.00 dollars and we could not afford that. So over all we were very happy with the accomodations, original prize and customer service just not the size.
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August 2023 by Yanci Garza
It is easy, if you call, to get a better quote. Friendly, fast, updates to your phone, the website is user-friendly and pretty straightforward:)
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July 2023 by Emma Chinn
I used upack in 2021 and had a great experience with the relo-cube and customer service. My experience this year, however, was not great. They were unable to provide a relo-cube for my move, and I was delivered a 15 ft trailer instead. No one from upack could help me get a permit to park the trailer in front of my house, which was difficult to figure out. I was also expected to assemble the large heavy ramp to the trailer and the barriers inside the truck. This is basically impossible for a single person with average strength. The truck was also filthy when it arrived. Although I swept it out the best I could, my furniture and boxes were disgusting when they arrived. I wish the information about the trailer had been explained to me verbally before the move, and I wish it had been clean. Customer service was good overall, but I do not recommend using upack if they offer you a semi trailer, especially as a single person. The relo-cube was much easier.
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June 2023 by Vincent Rodriguez
Amazing first experience with U-Pack! All drivers were great. My ReloCube was delivered to my destination on time and all my belongings were in perfect condition. I liked that I was able to track the cube through the website. Reasonable prices and great customer service. Would definitely use their services again if I need to move over a long distance again.
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June 2023 by Cooper Schaefer
Quick, efficient, and so easy to set up. Not to mention it being so much cheaper than similar options. I definitely recommend anyone moving soon should use U-Pack.
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January 2023 by R. I.
Beyond satisfied with U-Pack!! Very competitive quote, you pay for what you use on their semi trailer. I didn't use what I got a estimate for, so I actually got credited for using less space. They text you a link for your shipment, so I can see the shipping status. They called to confirm my trailer drop off time. After loading, I used the link, clicked "Ready for Pickup", they picked up within hours. Used the link, I was able to see where my shipment was and the next leg of the trip. I paid for the "Guaranteed Delivery Date", my stuff actually arrived ahead of schedule! No damage, no leaks! They called to confirm drop off time at my new home. Unloaded, used the link to confirm trailer is ready for final pick up, and they picked up the empty trailer within hours. This experience was worth every penny to use their trailer and let them do the driving. No hidden fees, no price increases! They met every promise given. I'm never using Uhaul again. Definitely a ABF customer for the rest of my moves!! Thank you so much ABF/U-Pack!!!!!
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December 2022 by Kristin Green
Used U-pack for an 1,800 mile cross-country move. We chose them over U-haul, PODS and other services as they were competitively priced (more affordable then hauling the things ourselves in a U-haul), and allowed us several days to load the trailer on our own, and then they picked it up when we were ready. They also provided us a good window of time to have it delivered based on our schedule without any extra fees. Their shipping estimates were accurate and our shipment arrived on time, actually early, but it was not a problem storing it a few days. They charge by the linear foot, so be sure to stack to the ceiling if you can - they will adjust the price if you end up using less space than estimated. They provided some ratchet straps to help secure boxes, but you may need more for extra security. They also provided a hand-truck which you will need for loading up and down the big long ramp. Used 17 feet of the trailer, which they fenced off with a large wood board once we it was filled, then they used the rest of the space to transport another shipment behind our load. The customer service was top-notch. They called days and hours before arrival to be sure we knew exactly when they would arrive. They were courteous, and respectful to take care of dropping the ramp in a way that it didn't damage our driveway or street. Drivers were friendly and accommodating at both delivery and pickup in both states. The only issue we had was some of our boxes/shipment arrived coated in a dark soot-like powder which did smudge all over the boxes and anything it touched. We did not realize this until we brought the boxes/totes into the house and set them on the carpet and then smudged our new carpet with black soot. eek. Best guess is the soot probably fell from the huge dirty roller-door that slides open on the ceiling of the trailer, which overhangs over your stuff when they open and close the trailer. I imagine all the road grime gets all over the door while in transit (ours especially since it was snowy/rain over the course of the 1,800 mile journey) and hinges which in turn drops all over the top layer of items in the trailer. I would highly recommend covering the top layer of your load with a large sheet/plastic wrap so when it arrives you can remove it first and contain a lot of the staining dust particles that may have landed on your things in transit. Be sure to use furniture padding along the walls of the trailer too, they are rough with metal tracks and will rub if your load is not very secure/padded. Also, check all the bases of your boxes/furniture and wipe them good before bringing them in your home - ours were very dirty from the trailer floor as well. We didn't have a single broken item from this experience, and were quite impressed withe entire process of using U-pack, would use them again and recommend them to anyone. Good luck on your next move.
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December 2022 by Lori Monte
Excellent experience. Promptly dropped off boxes. Picked up as requested and same experience at destination. Highly recommend
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November 2022 by Laura
I couldn’t be happier with upack. Price is MUCH more affordable than PODs. Customer service was professional and responsive. The whole process was effortless and stress free. I paid the extra fee to have a guaranteed delivery day and sure enough our trailer arrived right when they said it would. Highly recommend!!
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November 2022 by Rob B.
We moved from Washington State to a southern suburb of Nashville. U-Pack delivered the empty trailer in Washington when they said, picked it up when I requested, and delivered it when they said they said they would. They adjusted the price based on actual usage as they said they would. The driver delivering the trailer near Nashville did an excellent job of getting the trailer into a rather narrow space and the load arrived as we packed it (not jumbled around by a lot of bumps and vibration). This was much better than the move we did earlier this year with professional movers as a first wave where there didn't seem to be any schedule and the price was based on their over-inflated assumptions.
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October 2022 by Val Trainor
From Day 1 I was always able to reach a person on the phone right away. Everyone I spoke with was knowledgeable about the process and they answered all my questions with clarity.When the driver dropped off the 28ft truck he was friendly and showed me how to setup the ramp, the bulkhead and how to lock and secure the trailer. Once the trailer was packed, they picked up on time and arrived to our cross country destination only 1 day behind our arrival. The tracking site worked in real time and was updated staus of where the trailer was every time I checked it. (The estimated arrival was 10-14 business days, but our trailer arrived to the local station in just 5 days.)I scheduled the drop off of the truck and the rep. Cheri T. was very helpful and courteous. When the truck was dropped off it was pouring rain the driver was courteous even though he got a bit wet setting up the truck.It took an extra day to pick-up the empty trailer due to a shortage of drivers that day, but not a big deal.Upack was EXCELLENT all the way. It is a bit pricey of a service, but their pricing was still competitive to everyone else, moving cross country is just expensive, and they did a great job. Some people complain about damage to their stuff in shipment, but that is all in the packing. Everything we packed was in sturdy boxes, properly stacked to the ceiling and strapped in. And it all arrived in great condition. I Highly Recommend these guys!! Thank you UPACK for a great move!!
