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February 2024 by Sherry Wagner
Wonderful customer service at this location.
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February 2024 by enis burdurlu
I had a return package, they helped me quickly. Located on the 3rd floor of Omni hotel.
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February 2024 by Leeann Wyatt
UPDATE** They did finally receive the post cards, 2 months after I mailed them.I mailed 2 postcards for my granddaughters while staying at the hotel. A stamp cost more because you're paying the upcharge. I have been home now for almost 3 weeks, my granddaughters never received the postcards.
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February 2024 by Lex H
Super quick. Didn’t have a chance to get the gentlemen’s name. But very easy. Was kind and helpful. It’s on the 3rd floor of the Omni hotel in case you have trouble finding it like I did.
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December 2023 by Michael O'Connor
Showed up before closing time no one there! Pissed
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December 2023 by Kelsey
Miguel and Adriana (I think is her name) are literally rockstars. Super hard working, personable, and highly capable. They went above and beyond for us and were so so patient with our numerous requests and shipping challenges. Apart from the ridiculous fee the hotel charges per box to ship, this is the best UPS experience I’ve ever had customer service wise. Thank you thank you!
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December 2023 by Shauna Bruno
I live close to here so I have no choice to go to this ups living downtown. It’s worst ups I’ve ever been. They all share 1 brain and try to rip you off w the prices. I tried shipping a small watch they said 33 dollars.. I know they don’t get paid well but that is insane.. ..they trying to make extra cash.. not on my watch.. I even got charged for Amazon once until manager came out…every time I go in there they over charge, have no idea what’s going on and if there’s a line the other employees are always in the back.. the Omni should be ashamed of the service and prices. Beware!
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October 2023 by Susan Kiddy
They really went above and beyond to help me send some souvenir gift items home. From helping to select the appropriate packaging to their patience with me as I assembled the package, as well as allowing me to come back when I realized I forgot to include an item, it was a remarkable experience.
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October 2023 by Peter Harrington
Terrible experience. Wildly inefficient. They took 20 minutes and couldn’t print my label. And then they wanted to charge me a surprise $35 fee. Highly disappointed and I left without shipping my package.
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October 2023 by Paula Newberry
Was just there had to ship items out from a business event. Didn't get the gentleman's name working the counter, he was awesome! Super helpful and went out of his way to assist in getting the packages shipped. Great Customer Service .
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July 2023 by Andrew Mell
Went at 3:45, nobody there. Waited 40 minutes (per the “back in 15-30” sign on the counter), nothing. Very disappointing.
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July 2022 by Dr. Dar Radfar
These guys are thieves. They opened told me they would tape up the package for me after a conference. Then I get a completely different box delivered to me which had over $400 worth of stuff missing.Don’t use them or make sure you are fully insured.
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May 2022 by Matteo Paterno
Hours of waiting … worst service with sick prices … I‘m here only because there are no alternatives … avoud this place if possibile
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June 2021 by Janet H. Ryder
We bought an odd sized item and fearing we couldn't put it on our flight with us We decided to send it home by UPS. Boy did we enjoy our journey! Semaj, the clerk who waited on us was efficient, quick and soooo pleasant! He's an asset to your organization...happy clients from FL
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May 2021 by Nicholas Wijnberg
Walk upstairs 3rd Also called business services. Guy in there was friendly.
