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February 2024 by Adam Fulton
Avoid this store they are very rude with Amazon orders. Robert a staff member, is very annoyed with Amazon drop off orders and seems to be trained to find reasons to charge customers more money. I had a loose item and they forced me to buy a box for Amazon drop off without label, which Amazon does not require a box for drop off. Avoid the drama of this staff.
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December 2023 by Hannah Crook
Wonderful experience. Was very busy when I arrived, but got through surprisingly quickly. Young man named Jonathan was very kind and knew answers to all of my questions. All employees here deserve a raise. Highly recommend this store over others!
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December 2023 by Courtney Louiselle
TERRIBLE customer service. Gentleman with dreads was rude and impatient. Drive across town to a different location to avoid being treated awfully
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December 2023 by Storz Bickel
Great UPS. Had great experience setting up and cancelling a PO box with John, he is a saint and very professional.
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December 2023 by Marie Yavarone
Everyone is so kind and helpful. They take great care of their clients.
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October 2023 by Peter Harrington
Great experience. Prompt and efficient. I highly recommend!
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July 2023 by Carol L
They’re imposing a $5/day fee to pick up your package. Absolute scam.This is an arbitrary fee this specific UPS Store is charging, with the reason being, “because they’re a franchise location” they can add whatever fees they want.UPS received the package on 7/5 and I picked it up on 7/8 and I was hit with a $15 fee.Have you ever heard of a receiver paying for package pickup? After they have already charged fees for the shipper to ship the package to the UPS Access Point in the first place? Now they’re collecting fees on both sides to have your package delivered to this UPS store.Do companies offering to ship packages to UPS Access Points know about the surprise fee their customers are getting on the other end?I would suggest using any other shipping provider available to ship, print, etc rather than take your business to this greedy establishment. They might wake up one day and charge you just for stepping foot in their store, just because “they’re a franchise location” and can charge whatever extra fees they want. There are plenty of other options within half a mile of this location.
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January 2023 by Joshua S.
Inquired about opening a mail box to assist with relocating to Nashville from out of state. I know that some locations will allow you to do this by providing a notarized documentation. They said, "Yeah, we don't do that. You have to come in the store."
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November 2022 by Tessa B.
Well run store. Very helpful staff. Conveniently located. Can get busy especially at the end of the day so parking at that time is also competitive.
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August 2022 by Staci Roccasalva
Wow wow wowNicest people - so helpful. John saved the day - the goal was trying to get a chair back in the box from Amazon …. Not happening, but lots of tape and some extra cardboard and teamwork (aka John!) - BOOM! I love nice people and good service thank you team UPS!
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August 2022 by Avery Robinson
Popped by to drop off a very heavy box and was so pleasantly surprised they saw me in the parking lot and carried it in— above and beyond customer service.
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December 2021 by Meg H
Best UPS store ever! The staff are amazing! Will always go here.
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October 2021 by Suzi Kroske
I just received a package containing an iPad mini shipped from this store. The box was secured with 1 piece of tape running around the box. The iPad had been wrapped in a light layer of bubble wrap, but had not been secured. When I received the package the wrap was off the iPad completely. Fortunately the iPad survived the poor wrapping and obvious lack of care. ??????????????????
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September 2021 by Hannah Harding
The employees here are so wonderful. I look forward to seeing them when I pick up my mail. Super friendly, very helpful, all around a great bunch.
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December 2020 by Victoria Skrip
Normally love this location. However, the girl today was not helpful. Wanted to charge me to put a couple of pieces of tape around a rug? $2 for a label print out (I understand a charge, but $2 for one page?). Not friendly at all. Actually the most miserable person I’ve ever encountered at this location. Surprising because everyone is so friendly.
