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February 2024 by Terri Knott
Went here to update my passport. Staff was helpful, pleasant and knowledgeable about the process. Mine required a re-issue instead of renewal so a follow up was scheduled to complete the application. This location provides Passport photo service onsite. Parking was easy and there was no line at 10 a.m. on a Wednesday. Highly recommend. I think they process a limited number of walk-ins up to a point. Otherwise, was easy to schedule an appointment. It seems the backlog has eased.
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February 2024 by Eric Griffin
Great customer service and a really positive experience. Kim went out of her way to be accommodating of our passport request, and we saw other staff do the same for multiple people. Everyone was friendly and knowledgeable.This is a great USPS location - we will certainly be back.
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February 2024 by Caroline Currier
Kerry was great. I came in as a walk in to get a passport and didn't realize my birth certificate wasn't that right format. He told me exactly where to go to get the right one and I was still able to get my passport paperwork sent in same day. Thank you so much!!!!
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February 2024 by Brad Meadows
No doubt about it… customer service has died.Almost within seconds of being on the phone with the lady that answered I knew, this wasn’t going to go well. Cut me off in the middle of every sentence I started and acted as if I had inconvenienced her for calling, gave no helpful information about the complaint I was already calling about my local office. And sighed like I inconvenienced her day. I hate the USPS and look forward to the day when they are completely out of business. The past 3 years have been the worst of our lives due to a new incompetent postmaster and staff. No wonder Amazon, fed ex, and ups are taking over. Y’all could learn a thing or 2.I’ve filed complaints, met with postmasters been on phone calls for hours…. Nothing. Lawsuits to come.
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December 2023 by Lilia Merbouche
Absolutely the best service I have ever had. I accidentally put the wrong zip code of a package and was chasing it all over Nashville. It came here and they called, held if for me and were incredibly helpful. They sweet lady at the counter is a Christmas miracle.
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October 2023 by Mia Phillips
This is a great USPS location. The employees are always so friendly. Last time, the lady working helped me save $12 by using a different box for my stuff and she was super friendly.
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August 2023 by H C
Paid to have a package overnighted to NJ, guaranteed delivery the next day by 6pm. Didn’t even leave this location/arrive at the regional distribution center in Nashville until 5pm the day it was supposed to be delivered
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July 2023 by Lyndsey Chute
The representative at the post office was very nice and friendly. However, with that being said, I sent seven postcards at this location and all of them went missing. None of them were received so I’m not sure what the gentleman did with them, but I found it strange that not a single one was received.
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May 2023 by Maddison B
I went in around 9:45AM and it was very quiet with no line. One of the postal clerks, Ray, noticed I was struggling when I was trying to choose a mailing slip for my passport paperwork. He made sure all of paperwork had signatures and t's were crossed and i's dotted. He was very nice and knowledgable about the process. I will recommend this location to all of my friends and co-workers!
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May 2023 by Christopher Shockley
Fantastic USPS location. Service was efficient and friendly. They had a small lot between Union Station and Frist but I walked there so I'm not sure how easy it would be to park.
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January 2023 by Hannah Moore
by far the worst usps experience i ever had. walked around for awhile and was ignored by employees. dropped off my packages in the drop off area since no one wanted to help. as i was walking out someone came up front so i kindly asked her to scan them in since i needed shipping confirmation today for some stuff i sold online. she had a terrible attitude and over explained everything in a condescending way. i like having a receipt when i mail things, but i guess that was the worst thing i could’ve done. she told me to take a picture of the packages instead and acted like that was a huge inconvenience. i have NEVER been treated so poorly by someone working in customer service ever. I had a simple request and was treated like i asked her to hand deliver my package. i am on a vacation and it was super upsetting to end my trip by being treated like this. absolutely unacceptable.
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December 2022 by Jamesd Reviloj
Once I got in the post office the personnel were nice and courteous. My problem was/is that I’m in a wheelchair and ride the bus. I had to get to the front entrance by using the traffic lanes as the wheelchair ramp is at the center of the building. I had to GET OFF of the sidewalk and rely on the kindness of other post office customers to get me to the ramp safely.
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August 2022 by Lyra Ross
Ray was so helpful and amazing with the passport process. He made my experience so easy and had the best attitude!!
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August 2022 by Al Woods
Always a big help since 1980 when I opened a box there. Still have the box.
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July 2022 by Faith Harold
If I could give it no stars I would. I showed up with an apointment to apply for a passport but the "system was down" so the entire facility was closed. This place is truly an embarassment and speaks volumes about the disfunctionality of governmental systems. Avoid at all costs!!!!!
