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June 2021 by Kelsey F
Limited hours and part of a college campus so parking is tough, but the staff are friendly and competent and they offer a variety of services.
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January 2021 by Amber M.
This is supposed to be the Main Post Office of Nashville - and it is run terribly. I drove 30 minutes out of my way one day to come to this post office because according to their hours online they are open till 9 PM. Imagine my surprise when I get there and not only are they closed, do not have a sign on the outside of the building, you have to walk in to then read a print it out sign that says starting in August we will be closing at 6pm. Since they were not open, I had to drop off two packages in the drop off package bin. Both packages that were dropped off in that bin, have been lost and not scanned in. I had dropped off an iPhone to trade in and T-Mobile has told me they have never gotten the package. I also returned a package to a buyer on Etsy, who has also never received the package. It was never scanned in... This happened 3 weeks ago. So what is it doing? Just sitting at the post office? Terrible post office, and super embarrassing considering this is supposed to be the main one of Nashville. I will be driving out of my way to go to the North Nashville post office or Brentwood post office since they seem to be the only 2 competent ones in the area.
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December 2020 by Brad H.
Overall a very efficient post office. Lots of parking, longer hours and friendly staff. All in all a win.
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September 2020 by Heather A.
I love this office. They are the main office in the area so they are open long hours - even on Sunday. Hardly any wait and the clerks are always helpful and friendly. I send many packages out of state & they seem to arrive a day or two earlier compared to other offices that are closer to me. So I will continue to drive past those other post offices to go to this one.
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September 2020 by Beth F.
I love this office. They are the main office in the area so they are open long hours - even on Sunday. Hardly any wait and the clerks are always helpful and friendly. I send many packages out of state & they seem to arrive a day or two earlier compared to other offices that are closer to me. So I will continue to drive past those other post offices to go to this one.
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July 2020 by Kelsey Bucknam
Limited hours and part of a college campus so parking is tough, but the staff are friendly and competent and they offer a variety of services.
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May 2020 by Lupe G.
Clerk 21 was extremely rude when I asked a simple question about a prepaid label. Smh never again.
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April 2020 by Martí M.
This post office is easily my favorite in the Metro for almost 20 years now. The parking isn't abundant, but I don't think I've ever had to wait on a space since people are in and out fairly quickly. Since this is the main post office for Nashville, their retail office/service hours are longer than most. This location also houses a large number of PO boxes, offered in varying sizes, in their 24 hour lobby. There are also a number of tables and chairs in the lobby too. I've noticed many of the staff members working the retail counters have been there for years, and they (mostly) know how to move a line along. This makes my frequent visits fairly painless. I also like there are drive-thru collection boxes for the times I am only dropping off mail and don't need to go inside. However, if I want to minimize the chance my mail may get rained on, I can also walk my stamped mail into the lobby (again, open 24 hours), and drop it off into one of the collection chutes there. There is also an automated machine for basics if you happen to encounter an unusually long line in the retail office, or are visiting after hours. I've only used it a few times though because I like to pick out my stamps...because I like stamps. That's part of the fun of mail. There's a passport office here too, which isn't necessarily a bad thing. My only complaint about it is that despite the requirement for an appointment, there are always a lot of people congregating in the lobby just outside of the passport office. As a result, it's sometimes hard to navigate through the crowd to get to the retail office. Additionally, some parents are terrible about wrangling their kids, so they're running wild out in the parking lot or through the lobby. Aside from the above, my other complaints are the cleanliness of the building overall and the lack of stock in the retail office. Even pre-COVID-19, this place feels like it just needs a good scrubbing with bleach. (Not sure what it's been like since.) I can remember when the retail office used to stock a lot more items and felt neat and clean. I'd love to see this return.
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April 2017 by Jo H.
This is closest post office to me and they do fine as far as post office/mailing needs. But if you want a passport, I highly recommend another location. It is insane how hard it is to get in for a passport. Got there at 4:00 and online says they take names til 4:15. Was told to wait in hall and someone would soon be with me. 30 minutes later a guy arrives and says it is too late for the day. I was on time and should have been told that when I arrived. Waste of my time. Another girl had been there since 3:00 and was told to wait too. They told her the same thing. She was very unhappy. I went on a Friday and was told to come back the next Wednesday, because so many people had become citizens and it would be backed up. How about the people who were born citizens and have paid taxes their entire adult lives? And all they are asking for is a passport. I found it ridiculous. Went to another location, in within 5 minutes.
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January 2017 by Jamie B.
Well, I arrived at 7:55 after reading online that despite the fact that they open at 9, you can arrive at 8 and sign up to be put on the list to get your passport. I walk in through the sliding glass doors and there are 16 other names already on the list, and two tables of 2 families, equalling about 7 or 8 in total, waiting and filling out paperwork. I don't know who the other folks were on the list or how they would've gotten their names on the list, so I feel this is extremely unfair. I was not happy and expected to be easily the first if not first few in line. I ended up waiting until 11:58 to be called. Absolutely unacceptable wait time!! However, there were only two employees working, one was a nice middle aged black man who went around and made sure everybody had what they needed to have before going in to the office with the other employee, who was a nice middle aged white woman with short gray hair, and I'm sorry I didn't catch her name. They were both surprisingly friendly and even humorous. Very VERY professional. Finally getting to have human interaction here made up slightly for my anger and wait time. However, I have a serious SERIOUS problem with the fact that there are no restrooms here. That is flat out inhumane. There were children and elderly people waiting who would have to leave the office and go to Panera down the road to use the restroom, and some would miss their names getting called due to needing to step out. I ended up having to 'hold it' from 8 am until 12:30 when I was finished turning in my papers. Do not drink coffee or anything before coming here, and do not expect to be in and out. I would highly suggest adding not just a restroom but there needs to be 3-4 agents working at all times. It's unfair for all of the paying customers to have to wait and camp out like we're waiting on a Justin Bieber concert doors to open, and it's unfair to the very kind woman doing all of the paperwork. She should be paid more and supported better. She was thorough with me and explained all my options as far as expediting my passport, what happens if I need to change my name after getting married, etc.
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July 2016 by Flower Child ..
Plenty of parking. Spacious enough that people don't stick to you in line. Convenient. Clerk was unfriendly, didn't respond to any of my questions. I forced him to smile when I said, "Have a great day." Forced him! I don't think he likes his job.. Shame when you have to deal with people with pickle face.
