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February 2024 by Ki Ba
I do not understand how my mail carrier keeps putting the wrong mail in my box. Meaning the incorrect house number and name in my box. My mail is missing on 2/12/2024 and spoke directly to the carrier, when questioned where is my mail because I can see my mail from the system via email. He stated the system may have a delay and should come the next day. Never received that particular mail from that day. It's 2/16/2024. Audacity for USPS to raise prices and the carrier can't even deliver to the correct address. Go figure?
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January 2024 by David Hooven
The NEW man seems excellent and I am waiting to see if this continues. Interior has that retro look of the 1950’s. NEEDS TOTAL UPGRADE.
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December 2023 by Thomas Pugh
I only moved to this area in August of 23, and have had exactly one package shipped to me.Spoiler alert, it didn't show up.I appreciate the postal service as a whole, but this branch will just pass the buck along until you just give up and accept the fact that you just spent and wasted a hundred dollars on a lesson.That lesson is.... Have your package shipped to you at work or to a relative that lives in a different zip code.
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October 2023 by Morgan Preston
Mailed five film rolls. One of which contains the funeral of a CHILD. They LOST THE PACKAGE. Completely unwilling to assist in locating it and the manager of this location is an absolutely VILE woman who is of zero help. Get a carrier pigeon before you consider using this location.
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October 2023 by A G
Mailed 4 rolls of film, something you cant reorder, to a business that has a drop off box in event they are closed, but USPS stated it was undeliverable and lost my package. Took 5 days for them to get back after opening a claim and all they say is oh we know it’s frustrating but we sorry. Such wonderful customer service all the way around.
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October 2023 by Genevieve Waelchli
I recently had to request a lock change for my home mailbox. The amazing service provided by one of my mail carriers, followed by a home delivery of my new keys blew me away! Thank you Donelson Post Office for your amazing display of service! ??
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August 2023 by Michael Boyer
Under trained employees. Pathetic. Shipped something out over seas and had a question on the customs form. The employee said he had no idea and has never done one. They need to know how to fill out forms that they deal with. After filling out the form he said he could not ship it because the customs form was to big for the package. I told him I have shipped over seas with this envelop before. He went in back and another employee said we cannot accept it because they don’t know how to attach the form. I went to another post office and they shipped it no problem and they taught me how to attach the form. The answer is they fold it. They FOLDED IT. 32714 PO IS PATHETIC. CANT EVEN DO YOUR JOB YOU ARE PAID TO DO.
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August 2023 by Angie Rife
I would rate it a zero if possible. They are ALWAYS closed early. At this point, I have gone 3 separate times when it is before 5pm doors locked shades down.
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July 2023 by Carletta C.
The absolute WORST mail lady that delivers to 4701 Old Hickory! My tenants are having issues because those are not the correct locks. I was told the locks are on back order. She was rude to my resident who showed her ID to get her mail. She also had a letter for me. She said" Do you want this letter or not? When I signed the slip, she snatched the letter out of my hand. Literally snatched. If this is what we have to deal with, the USPS should be ashamed. No one should be dealt nor talked to like this.
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July 2023 by James McConnell
Posted hours claim open until 5:00 today: Thursday. I got here at 3:30 but doors locked with no notice or explanation. Inside looks nice enough.
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July 2023 by Mama Ray
It's almost 4:00 on a Tuesday afternoon. I need stamps to send some bills out and their office is closed at this location with no notice of special hours! All signage says it doesn't close until 5:00. This is ridiculous!!!!
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May 2023 by Robin Cummings
Ernest is a true professional. He always has a smile and is willing to help you out. He makes doing business at this post office enjoyable.
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April 2023 by Karla Winsett
I came to the post office today to send a package. The lady at the first window was very rude, zero customer service skills. I asked her for help with the label and she threw me the tape and said tape the label yourself!!? What kind of service is this? I couldn’t use the tape because was all messed up and she said “ Are you kidding me , you don’t know how to use the tape?” I spoke with and filed a complaint with the manager, Leonard. Sir, I hope you coach your employees. This shouldn’t happen, customer service people should be kind customers, friendly and helpful, NOT RUDE !!!
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March 2023 by Divinity
Always managed to be closed whenever I go by. The doors are locked, and it’s 2 pm on a Wednesday
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January 2023 by jason m
This is the worst post office, unfriendly employees and slow, if your package is less than a four hour drive it might be quicker to drive it your self.