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January 2024 by EJHillT
Got an email that my package delivery was attempted, failed, and a notice was left at 9 16 a.m. Just several problems with that.My wife and in laws were at the house all day, no notice was on the door, AND I have cameras that capture and record any and all movement. They never even attempted the delivery.
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January 2024 by Travonda Williams
I have been haressed by mail delivery carrier (black male with long dreadlocks ) since December of 2023, I been living in my apartment for 7 years and never had an issue with my mail(even if I don't check it in a couple of weeks). He said that the apartment was vacant when I still lived here, I reported him, and I put a case out to track my missing packages one was" returned to sender" and the other one was delivered to the wrong address. I called customer service again, and they told me to put my mail on hold, so I did on December 12th. Today!!! January 12th, the day I was supposed to pick up my mail and the mail man carrier been tampering with my mail the whole time, he got my mail when it's still on hold, returned my packages to sender on January 8th and again put "vacant " on my apartment I still lives in... my god, someone help me. The supervisor was no help. All she(supervisor white female with short blonde hair) did was defend his actions and ask her why he had my mail today. She responded that he got confused. The post office branch is Ezell Pike. This guy doesn't know the stress I have been going through since he has been tampering with my mail and packages . I hope it stops soon.
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October 2023 by Rob Gerling
Needs new management. Incoming packages get lost and say they are delivered. I drop outgoing packages off well before 5pm cutoff and they still sit there till next day without getting scanned. There is also smelly homeless people sleeping in the lobby. I hate to be mean but this is probably the worst post office I have ever had.
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October 2023 by Sammy Luna
They are lazy people, someone tell me that the postal service opens at 9am
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September 2023 by Betty Price
Be prepared to step over a homeless person sitting by the front door and walk through his human excrement. The post master’s response to this situation is to spray air freshener and wave her hands.
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August 2023 by Marc
Terrible customer service. They do not care about you, they never answer the phone, and take their sweet precious time doing everything, and would rather sit and munch on chips and tell you they're 'working on it' while you stand there.This branch claims to "deliver" packages (they just put the orange slip saying you missed it in your mailbox, couldn't be delivered because you need to sign when they made absolutely no attempt to come to the door) - I have a ring camera and they never came to the door once.
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April 2023 by Nick Stockam
Friendly and fast service
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March 2023 by L
Older blonde lady working on February 15 2:50pm felt very lowkey racist and overall high key rude toward a Mexican woman. Left because of her and won’t return.
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February 2023 by Liv C
Older blonde lady working on February 15 2:50pm felt very lowkey racist and overall high key rude toward a Mexican woman. Left because of her and won’t return.
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November 2022 by Melvin Castro
Haven’t had any issues with sending or receiving packages. Have mailed sensitive documents on express shipping and they always arrive on time and safely. It’s also a plus that it’s a mile down the road so can always stop by quickly
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October 2022 by Jeff Crawford
I have been using this post office since 2015 and have been consistently impressed.This post office is like one you'd expect in a small town. They know you when you arrive...They take time to be helpful and accurate... They actually act like they care that your mail is handled correctly. They'll suggest how to do things most cost effectively. Their patience with customers is without end. If you are from another country or have difficulty discerning the best services and prices, they will treat you with respect and help you understand what works best for you.This branch should teach classes on customer service. I'm not exaggerating!And our mail carrier.... she exceeds our expectations all the time! We feel really blessed to have her.
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August 2022 by Jonathan Rowland
Participation trophy ?... that's what my 1 star is and I'm saddened that I have to give them that because 1 star is too generous. I've been under the "care" of this office for over a year and they have yet to succeed at anything. I've only been out of town twice and I've put my mail on hold both times. Can you guess what happened both times? Well it certainly wasn't put on hold! Even when calling to remind them about the hold, they continued delivering it! **Another issue is that they constantly throw packages at our doorstep no matter how many times we complain. We have a door camera so we can see the lady walk up the stairs and stop before reaching the top to throw packages the remaining distance! ***There is also a constant problem with putting mail in our mailbox. We empty our mailbox often yet there are times when it is crammed with oversized polymailers, making it very difficult to pull them through the mailbox door due to the lip that the door sits in. We also receive cardboard document mailers for business and it should go without saying that these should not be bent. Most of them even have labels saying "Do Not Bend" but they are often rolled up and put in mailbox when they are not thrown at our doorstep. ****Those are all issues of the branch managing your mail and when you complain about it, it's always a carrier's fault because they are new or it's not their normal route but that's not the issue. There is a sever breakdown in the management or training but probably both. ***** Visiting this location isn't much better. They have very sporadic office hours. I stopped going to the office a long time ago and I recommend avoiding any method of utilizing this branch if at all possible.
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August 2022 by Angela C Eagan
Nicest little post office still open! Employees are the nicest and always willing help. They always do their best to save you time and money when they can. It's a pleasure to go there.
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July 2022 by Brandi Amati
I got an email on Monday that a package was delivered in or at my mailbox at 6PM. I checked and hadn't received any mail. The next day I called the post office which took about an hour to finally get through to someone. The lady said the mailman most likely dropped it in the wrong mailbox and that he would check in the neighbors mailboxes that day. Nothing. I checked with the neighbors on both sides of me, because we get each other's mail all the time. We always just walk it over to each other...but they hadn't gotten my package. So I called again the next day. Again, it took an hour to get through to someone. This time it was a man and he gave me the exact same story. New mailman, most likely dropped it in the wrong mailbox. He would check. Again nothing. I call again on Thursday, same guy, same wait time, exact same story. This time I asked...ok, if you can't find my package then what? What do we do from here? He said I could file a claim. So Thursday goes by and still no package. So today, Friday, I go online to try to file a claim and it turns out I can't because I didn't have insurance on my $77.00 package. I'm just really disappointed. I'm disappointed in our postal service and also with whichever neighbor was not kind enough to return my package.
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July 2022 by Jo Mateos
We have communicated with the mailwoman several times that the former tenant doesn’t live at our address anymore and we constantly get her mail. We even left notes on the mail that the former tenant moved and also provided the new apt number where the tenant lives. Very distasteful.
