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February 2024 by Pam Pruitt
Bathrooms locked. Asked for assistance and waited 10 min with a 6yo who has a stomach bug. Should've let him poop in the floor
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September 2023 by Andrea Pachas
On August 14th 2023, received very poor customer service at the pharmacy drive- thru. After leaving the hospital in severe pain, I needed pain meds immediately and was told that if I could wait until the morning due to it being 10 minutes to closing the Pharmacy. It seemed that she could have filled the order but was more intent on watching the clock ?️ to leave instead our needs. Ok I see why it’s poor ratings now and will be changing my pharmacy location with medical as a result.
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August 2023 by Raven Boggs
Sunday afternoon I head to the pharmacy to pick up my meds for the week. It took the pharmacist a few minutes to get to the drive thru window although there was no one inside. In comes Ian. I give him my name ( spelling the last name) and my birthday. He has one prescription ready. He asked was I expecting more I said yes everything but the _____. He said well what do you need. I was like I don’t know the name of them. Everything but the _____. I get frustrated because for sure he was being EXTRA RUDE. I told him I’d just wait. So, I go into the store, head to the pharmacy to let Ian know he didn’t have to be so rude. I’m just trying to pick up meds I don’t even want to take. Why was he so rude? I get it, nobody wants to work on a Sunday. I really wanted to show him grace today but he was beyond RUDE. I can’t stress enough how RUDE he was to a paying customer. I’m going to help Ian out and take my meds to a different pharmacy. I know this review will probably be over looked. But how I was treaded today at 12:36 by Ian at the 5006 Walgreens Pharmacy on Old Hickory was UNACCEPTABLE. #DontTrustIan #HesRudeToThePublic #WhoRaisedYou
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July 2023 by Phil Goldstine
Last Friday I had meds prescribed and prepared at this location for a total knee replacement. I was unaware that my meds were ready on That same day. They did not call me. They did not text me. I should have called, but in these big corporate pharmaceutical organizations you only talk to a robot these days. I believed that I would need to pick up my post-op meds after the surgery (post-op). Now I am without medication and pain management on a knee replacement. The surgery center staff had to wait for my wife to return in an attempt to get my prescriptions. Not possible, they are closed. Now I’m understanding why this particular Walgreens has a 2.9 Google score.
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July 2023 by Courtney Locke
“Lost” my order for a prescription. Admitted they had 6 pills on hand to give me as an emergency refill, but refused due to the medication is expensive - despite the fact my insurance covers it 100%. So, due to THEIR blunder, I am without medication the entire weekend.
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May 2023 by Joshua
Photos needed for passport. Very helpful, fast, efficient. Friendly service and left two sets of pictures just in case the ones they cut down were not suitable. Great experience.
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April 2023 by john smith
It seems every time I go into this Walgreens and the guy with the long blonde hair is working I’m unable to use my Walgreen Cash rewards unless is a minimum of 10$. but I can use every other Walgreens location including the one down the street and when other employees specifically the Asian young man who is very nice and has great customer service. Unfortunately, I’ll be taking my business elsewhere
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February 2023 by David
I can’t ever pick up my medications. They changed their hours to 9-5 on week days and apparently the pharmacy is closed on weekends as well. I went Sunday and Saturday and both times the pharmacy was closed. The reason I went with Walgreens was convenience, but now that they’ve made it to where I could never pick up my medication’s having to move them somewhere else. Very disappointed!
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January 2023 by Lee E
This used to be a reliable location, but the service--particularly the quality of pharmacy service--has fallen steadily during the past year. The biggest shortcoming now is the restrictive pharmacy hours, closing now at 5:00 p.m. on weekdays and open neither Saturday, nor Sunday. I'm not sure whether this is a corporate failing or a failing of store or pharmacy management, but there's nothing that says more about a lack of commitment to customer service than closing down during the time most people need access. Like some others, I'd also witnessed a poor attitude on the part of at least one pharmacy tech in the past but had only been a direct recipient of her obvious burnout once. Probably needless to say, I first moved my prescriptions to another, less convenient Walgreens and have since had them redirected to another chain. My overall impression is that Walgreens, as a chain, is struggling and that it's time to find another pharmacy--at least until Walgreens gets its act together.
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December 2022 by Stacy Smith
I was in here a couple nights ago when a curly haired kid was watching me while I was looking at nail polish. He would come around the corner and immediately walk away and peak over the shelf at the end of the aisle. I went to the bathroom and came back out and he immediately went knocking on the bathroom door. I bought my nail polish and left because I needed it that night for a client or else I would have just left. Was he going to come in the women’s restaurant to confront me when I didn’t have anything on me? Just my phone and card? It was uncomfortable as hell.
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March 2022 by McKayla A.
The staff is rude and unkind I will never go there again they are not helpful at all and got crazy looks
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December 2021 by Charlotte Barnes
Great service everytime I've been there or on the phone!
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December 2021 by Stephanie Sanders
I don’t typically write reviews at all but this Walgreens has consistently been a disappointment. I went today to pick up my online order / the associate came out saying the systems were down. I said I could come back later to pick up the order but once I left , I received a notification she cancelled my order. I did not get to replace the order with the coupons I had previously because it already marked them as redeemed!! Not the first time this has happened with this store ! Not to mention every associate I’ve dealt with has been rude and inconsiderateWill not be back ever !
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December 2021 by Cody Baird
Awful pharmacy. Do not recommend.
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November 2021 by Melody S.
They are very ghetto. Got a real ghetto girl at the pharmacy counter. They don't care about scheduled appointments. Also I scheduled a booster and they tried to give me the wrong kind! Highly would NEVER RECOMMEND