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November 2023 by Glenda Newbill
Came hour before closing and sold my husband a battery and refused to put it on horrible customer service they were very slow!!!Service: Battery
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November 2023 by Levi Lee
I went in for an appointment at 7am. I got to the counter and the person working there said that I couldn't have any service done until two people were there to wait 20 more minutes to which I waited 40 wondering around bored from place to place. Came back and there were two to which I was no informed oh hey none of us knows how to work a cash register that I should go to another Walmart or find someone else who can do it because they had no training.
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November 2023 by roller skaters
Didn't tell me they had none of the cheaper oil until I was already in the bay..feel like I just got scammed..there are other better auto centers that are fair and not thieves..use them instead avoid thus on like the plague.
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September 2023 by Sinan Altaie
Good customer service. Zeek was great and helpful, but they didn't do the headlights as it was supposed to be done.
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August 2023 by Sarah James
My very first time at the 7044 Charlotte Pike service center (months ago) the service was commendable so I went back.This time I experienced unkind, rude customer service from different team members, including ignorance and apathy from two members of the supervising team.I hope things change for the better. The tech, Corey, showed better customer service, humility and empathy than both the team lead and manager combined! The supervisory team, especially, seems to need more training in customer service, how to work as a team, and how to deal with grievances raised by customers. If the leaders can't get it right, what happens with the team? Customers are why Walmart is successful so we should be treated as valuable and as people.
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August 2023 by timmy Y
The worst customer service here. Think before you come here for any tire service. They make an excuse for you to just walk away with someBlant excuses. I came here for about 2 times for just scheduling my appointment. After successful appointment for second time when they say you need to wait for 4 hours. I went ahead to wait and here come an excuse- after half an hour they make an excuse that they can’t install the tire.VERY BAD CUSTOMER SERVICE.
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August 2023 by Bobby Draper
Showed up at 8:30 to get my oil changed was told the service center did not open until 9:00am . Your web site says 8am.
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June 2023 by Jessica Sitz
Nice people, but rarely has help to stay open & doesn't honor the hours they have posted as far as staying open in the automotive shop. Unfortunately they rarely answer their phones the afternoon & a lot of us have noticed that with other departments as far as not answering phones in the afternoon/evenings except for the pharmacy department. Would be great to see that improve as I would like to be able to support their local business more if it weren't for those issues.
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June 2023 by Paul Harrison
Tried to get a new tire, but was turned away because the mechanic was about to go to lunch. He told me to come back in an hour, and that he couldn’t accept my car now, because it would hurt his numbers/metrics if it sat for an extra hour. When I told him I wasn’t willing to wait or make another trip back, he told me I could go somewhere else for service. Unacceptable customer service and complete waste of time.
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April 2023 by R.
Becareful with talking to the Chettah Chaser at the front and a Great value brand Rae sremmurd wanna be. They will lie to you through their teeth.
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March 2023 by Mack Doodle
I dropped off my vehicle there for oil change. Oh yeah, the price is unbeatable. I wish folks there would tell me that my car had very bad oil leak. I would still go somewhere else next time, maybe Valvoline. I prefer somewhere the technicians will talk to me about the condition of the vehicle.
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March 2023 by Bell
Z and Randy did a great job with my car! I set up an appointment ahead of time and get 4 new tires installed in under an hour.
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December 2022 by LaWanda Plowden
They didn't have the tires I needed but they were very knowledgeable.
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October 2022 by Charles Sabourin
Best place for a full synthetic oil change. You will pay almost double or more anywhere else. Never have to wait very long and you can always squeeze in some shopping to pass the time.
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September 2022 by K Ghost
Marcus was amazing, super helpful, I called earlier and voiced my fears because I'd gone to discount tires and they completely ignored me and tried to tell me what I needed. Granted I didn't really like the fact that if my car has the ability to be all wheel drive I have to buy 4 tires for them to touch my car regardless of whether I actually do drive it like that or not, but that's a Walmart policy issue not anybody who works there's fault. If you need someone to help who cares about people ask for Marcus all day.
