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August 2023 by Nickolas B.
I've been banking with Wells Fargo since my parents signed up my account in high school. Using their business recently, their service in branch, on the phone, and online has been an absolute headache. My account was targeted for fraud, not only were the employees in branch not able to help me, but they deadnamed me the entire time and used the wrong pronouns even after I corrected them. The employee I spoke to on the phone, while nice, recorded my responses incorrectly which then made the fraud department deny my claim. The other employees in claims I had to speak with basically pushed me off saying they couldn't do anything and didn't offer me other options. The new banking system rules around physical money is also destructive to anyone who is in the service industry, anyone who is in poverty and anyone else who relies on cash to live. I tried this branch to exchange coins for cash/deposit but they only accept complete coin rolls and will not take anything else. I tried calling two other branches to check their location services but no one ever answered the phone and the line automatically disconnects after 5min anyway. Absolute waste of time. I'm having an increasingly difficult time with this bank, I recommend going elsewhere with your money. One that has perks with flyer miles or hotel stays or something.
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May 2023 by Zac Marion
This is the best bank branch I’ve ever been too! Ali and Tysha are the best in the banking field. The security guard is really cool too!
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April 2023 by Adam Nelson
Brian Sledge and his manager were a pleasure to work with. Best bank experience I've had since I can remember, carried by their positive energy, with the right mix of professional and down to earth. Great job you guys.
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April 2023 by Grace K.
Tysha M. is the best please move her to the Hermitage location!! She makes my visit to the bank so much more enjoyable :)
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November 2022 by Dan
Can't make change without having an account? I've heard plenty of d*** things, and this is one of them
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September 2022 by Samantha S.
I literally cannot stand Wells Fargo. They have terrible customer service, too few tellers to do anything other than waste customers time, and nuisance fees are their actual signature. (Well nuisance fees and illegally opening accounts and charging customers for them...) 10/10 would recommend anywhere else over this.
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August 2022 by Joel Torres
Drove from Louisville to get a check endorsement and the branch manager and staff helped resolved the issue, explained what was required and we were in and out fairly quick. It was a great experience, only detail to look for is parking but there is a public parking across the steet.
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July 2022 by Austin Cunkle
I do not need to go to the bank but I CHOOSE to because of the customer service. Tysha is fantastic & one of my favorite people iv met since moving to Nashville & Chandler was lovely & so helpful to work with. Even if I move from downtown I’ll still come to this location. Cheers to y’all!
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May 2022 by Dominique E
I do not bank with wells however I called to get some questions answered and the manager I believe her name was tisha was so pleasant. I was in town and needed help she answered all that I needed, if I had all my documentation I had intent on opening and account with her based off of the interaction. The customer service was amazing, she had a beautiful smile and don’t worry I’ll be relocating and banking with you all.
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February 2022 by Jarred Meckley
Dealt with the bank manager. After she got done lecturing another customer and was uncomfortably rude to him. She proceeded to try and treat me the same way. VERY argumentative and condescending. I’ve been with wellsfargo for 20 years will be closing my account after this experience. Bank managers have always been there to help, this lady seemed to enjoy telling people no and enjoys confrontation. Then continued on after the conversation was over that she knew people at my work and would mention our experience to them as a threat.. will never go back
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November 2021 by Nisha C
Don’t back here, they can’t even open on time
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November 2021 by Meaghan O.
Five stars for the branch manager. Super helpful when I got stuck traveling without a card when I didn't get my replacement card on time. Went out of her way which made me feel a lot less left on my own. Thanks!
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August 2021 by Eric V.
Wells Fargo needs to hire 100000 more people like the Branch Manager Tysha. She was very friendly & super helpful went out of her way to help me with my banking needs. I usually avoid going into branches. Not this one
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March 2020 by Brian Kaufman
Hannah and kareem are amazing
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December 2019 by Tabona Ncube
Could be better
