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January 2024 by Judith anderson
Went to deposit a check into my son's account which I have done many times before? This is a first, they wouldn't let me make the deposit, the teller didn't know what to do never looked at the check just said he couldn't do it, the customer behind me wanted to deposit his payroll check into his account and a 12 year customer and never looked at his check either said he could only deposit a cashier's check?? What is happening to Wells Fargo bank,?? I myself have worked in banking for over 25 years and am amazed that this person knew nothing about banking..so so sad !!
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September 2023 by Marion Wolf
I had am amazing experience at this bank. I was from out of town and had a bank issue. Jose Gonzalez Flores was extremely helpful. He completely fixed a problem I had along with his (teller colleague whom I don't know her name) so that I could continue my trip without worry. Thank you Wells Fargo Belle Meade Plaza bank.
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July 2023 by Bruce Prehn
This branch is fantastic every time I go in there. They solve all my problems and my banking needs. I can't say enough about the people at work at this branch. They are fantastic if you have a problem with your banking walk on in they will take care of it.
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July 2023 by Joey Shumpert
I am very mad at this bank. I am work look at my email and it says there are closing both of my accounts. I called them and there told me I had to go to abank with, driver license. Ss number and proof of residence hello I doing this on my day off. So if this doesn't calm them down that day and not shut down both of my accounts I am closing both if my accounts that day. I didn't do anything wrong or do do anything fraud thing for this.
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June 2023 by Michael Buckley
One of the best branches in Nashville, staff is very polite and quick to handle your banking business!
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May 2022 by Alex Morse
These stars are for Damien! Knocked one off because I'm not a fan of Wells Fargo in general, but Damien was my teller yesterday, and a pleasure to make transactions with. He stayed engaged with me personally while also remaining focused on doing his work effectively. Quite the perfect balance for excellent service!
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June 2021 by Tej G
Good staff
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September 2019 by Grant Gibbs
Service is unbelievably slow every time I come here.
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September 2019 by Patrick Mergner
Slowest service ever. Recommend going to green hills. Especially if you want quick or good customer service. I dont know how this branch stays open. AVOID
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July 2018 by Leonard Williams
Just needed basic help changing a break light was told to YouTube it,and that I was to old too not know how.
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April 2018 by Logan Poss
Incompetent and unhelpful
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January 2018 by Trey Harris
All Wells Fargo's Every location is run from corporate and they have no control. Terrible terrible bank take your money to US Bank much better
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January 2018 by TAJ DIALLO
If you're not one of their regulars, or ______ please be prepared to be interrogated like you are stealing money out of your account or putting money into your account! Hence, I used my bank card with the chip and PIN number.. I was still asked to provide I.d to put money in my account. I wasn't there to withdraw funds, I was there to deposit.. Really!! They automatically thought that I was up to no good. Im only an out of owner, who wanted to pay my bills on time. It was getting Iate so stopped in to handle my business. Luckily, I was on my best behavior that day.. I'm not paranoid by far, I know the rules of banking and a lot of things that they did that particular day, was all discretionary ..Ive been banking with Wells Fargo for years, and I've never felt so disrespected. They need more customer service training!! Hence, this branch is somewhat diverse however their mentality isn't!!
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April 2017 by Saed Madanat
The worst bank ever......no way am gonna deal with them
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March 2017 by Caya Andrews
I opened an account because I was misled into thinking this bank was better than any other bank i had before. I had opened this account and was using it as a business account to avoid paying extra fees I couldn't afford to pay. As a non profit organization, i receive donations and grants. I went into the office that opened my account BELLE MEADE PLAZA branch. I had received a check as a donation and went to the branch to see if it was a legit payment. The teller was friendly. He must have misunderstood the whole conversation because I clearly stated I wanted to know if this check was real before i put it into the account. He was gone for 30 minutes and came back and told me it was a legit payment because he called the bank who issued the check. He asked if I was depositing it into my account and I said yeah. Now this was 2 months ago. I wish there was no star option. This bank handle the situation wrong. Instead of notifying me their customer to inform me after i was told it was legit by their teller that the check bounced and was alert to the fraud department. I still to this day haven't received anything from the stating why I wasn't informed. Do not assume that people are up to no good. Banks have targeted me in the past: fsnb and bank of America after being a victim of theft and closing my accounts and then reporting it to chexsystems like i was in the wrong. Then lying about it stating it was not reported when I have the copy of the report from chexsystems with the banks names and reasons for the closures. No fraud was committed on my part. No atm abuse was committed if you have the money in the account and the money is your own money in the first place. You can report negative stuff to harm people credit but deny it when people get on here telling google about their experiences with each banks. If you have one or more complaints as customer service representatives, you need to take initiative to what is going on. There should not be more than one person experiencing the same thing. That means you as the bank do not care to change. I had accounts with regions , suntrust and us bank. These banks take initiative in any concerns and fix problems. Due to your report to chexsystems i have been denied to open another account at any bank. As a business owner I have to have an account to receive state funding. It is sad that you treat people like this. Charging overdraft fees when a person account is not set up for overdraft payments: bank of America and fsnb. Charging extra hiding fees and allowing someone else who is not on my account to access the account and then turn around and say your payee. What payee? I opened the account by myself. Smh. Ridiculous shenanigans
