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February 2024 by David S.
Had accounts set up due to the death of my mother in 2016. After being notified by Wells Fargo that they unilateral froze one of the accounts due to inactivity, I decided it was time to rid myself of Wells Fargo. I drove 40 minutes from my home to utilize a branch in a busy location in my area to close the four accounts I had with them. They told me they couldn't close the accounts as they didn't have a personal banker available. They told me I could close the accounts by phone. I called Wells Fargo on Feb 8 2024, to close all four accounts and was told one of them could not be closed that day because it had to be unfrozen which would take several days. I closed three accounts, two for 2k each and another for 15k. I had to listen to this idiot run through her long script for the closure of each account, wasting my time. I even gave my agreement to stipulate to the closure details read to me on the closure of the first account so that she didn't have to read through the disclosure again and again. But she curtly and haughtily refused. She assured me the three accounts were closed and the checks would be mailed and to call back in a few days to close the fourth account. I received the checks for the two 2k accounts three days later. The 15k check not so much. I called to let them know they told me there was nothing I could do but wait for the 10-14 days allotted despite the fact that I received the checks for the other accounts closed the same day I called and closed the fourth account on Feb 14. I received the check on Feb 20. Still no 15k check. I went online on Feb 20 to make an appointment with a personal banker at another branch on Highway 70 S in Bellevue TN. I went in at 9am on Feb 21 and said I wanted them to cancel whatever check they say they sent out and issue me a check in person and I would be on my way. They made a call to account closures and escalated the call to a woman named Liz who refused to talk to me. Anthony Kennedy(personal banker) and Jeremy Oden(branch manager) were told that for some reason, which no one would share with me, the check for the account with the 15k didn't get cut until a week after the account was closed. They told me I could pay a $300+ surety bond to cancel the check and have them issue it to me or I could continue to wait. Michael Ryan RB Senior District Manager, VP came out of his office to apologize which did not assuage my anger at this establishment holding me hostage for $15k. If I had a choice, I would never do business with Wells Fargo. There are so many other choices. No one would tell me why the check was delayed and the first woman I spoke to to originally closed the accounts probably should have told me the check would be delayed an unknown period of time but instead she regurgitated information which, after the first soliloquy, was absolutely a useless waste of breath and time. Instead she could have shared with me some useful information. What a waste. There is nothing personal and no humanity at Wells Fargo. There are only animatrons spewing rote canned scripts rather than treating each customer like a human being. Good luck to our future If I could give zero stars I would. If you need to close any accounts, make an appointment online day prior, with a personal banker and make them hand you yoyr money the same day.
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February 2024 by Sara Campbell
Closed my account without notifying me and then held all the money in that account ($3,600) for over a month. Kept telling me the check was in the mail but never showed up. I'm currently sitting in the lobby trying to get the money back but no luck yet.
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January 2024 by David Wildfire
They do not care at all for customers or loyalty. And they are wondering why we are taking out our money from the big banks.
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May 2023 by Mark S.
Wells Fargo investments has the worst customer service in the industry. I have learned the hard way. Do yourself a solid ... bank with someone else.
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March 2023 by Tax Processors Plus
I came in this branch to get my wires done. The time was around 10 am. Meanwhile my affiliates are asking me when would the money be hitting their account. Never have I ever had to wait 5 hours for wires to fund . The bank has my company looking incompetent. If you want efficient banking service, don’t come here
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October 2021 by Angela Orio
Tellers are friendly. This location makes it easy to do buiness.
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August 2021 by Daggshasswagg
The drive through atm has a concrete curb next to it and it makes it very difficult to use without scratching my tires and rims. If possible the curb should be removed. It’s a hassle and damages people’s cars especially if they are big
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April 2021 by Tiffany H
They need to find another job for the teller who works the drive thru. Unbelievably slow every time.
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August 2020 by John S.
Never has a bank made it harder to pay off a auto loan early. They refuse to apply moneys to principal whether at drivr thru or online banking. They are the fastest at adding 35 late fees though 3 days past due date is 35 bucks. I paid i paid 3700 extra over a 1 yr. They refused let it apply principal saying i dont have to make pmt for 5 mos.!!
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August 2020 by Henry F.
I can't believe how poor the service at Wells Fargo has been since the COVID-19 started. There's absolutely no reason not to have the lobbies open and offer service to their customers. I know I have a number of accounts with Wells Fargo across the nation and I will be moving those to a local bank down in Franklin as soon as my relocation is completed!!
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January 2020 by Trucker Dees
I went in to this branch to get some help with a BIG problem. And the service manager Brynna LaNeve was the most helpful. Very nice and took care of everything she could for me. She was the first one to greet me, as well as one of the other ladies that I have dealt with on multiple occasions. Everyone I have worked with in this branch over all has been good to me and very informative with the options I have with my account's.Thank You,Christopher Dees.
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October 2019 by Sam Y.
It was my first time at this branch, and I was really impressed. I met with Melissa to deal with a situation I was very nervous about. She was incredible - she knew how to ask questions without being invasive, was very polite and friendly, and despite not getting the answer I wanted, it was clear she did everything she could to help. Within 5 minutes of leaving the branch, Melissa called to let me know she had figured out a way to complete my request that would still follow Wells' policies. By the time I returned, she had the paperwork already filled out and just like that resolved a very stressful situation.
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August 2019 by C. Dees
I went in to this branch to get some help with a BIG problem. And the service manager Brynna LaNeve was the most helpful. Very nice and took care of everything she could for me. She was the first one to greet me, as well as one of the other ladies that I have dealt with on multiple occasions. Everyone I have worked with in this branch over all has been good to me and very informative with the options I have with my account's. Thank You, Christopher Dees.
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May 2019 by Ponch Dees
I went in to this branch to get some help with a BIG problem. And the service manager Brynna LaNeve was the most helpful. Very nice and took care of everything she could for me. She was the first one to greet me, as well as one of the other ladies that I have dealt with on multiple occasions. Everyone I have worked with in this branch over all has been good to me and very informative with the options I have with my account's.
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May 2018 by Reginald Syssm
I live in Los Angeles and it's not that bad here!