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December 2023 by Robert Simkins
They honestly tell you to go to apple for any problems . Thanks for nothing .
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November 2023 by Aaron Gaylor
I went to this store for a simple upgrade like I have before and never had a problem until now. A woman approached me and offered to help me, told her I wanted to upgrade and she got started on looking up promotions, She literally had to go talk to the manager about every question I asked, and while I was considering the promotions I asked a separate question and then was told she did not have time that and my only option was to continue the upgrade or come back at a different time. I left and went to the Morristown store where everything went great.
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November 2023 by Richard Bruzda
The staff at T-MOBILE are kind and very good at what they do, I will definitely go back
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October 2023 by Skye
No service down 63 past Tiger Mart, spotty service at times even in knoxville and Middlesboro. No service on the way to Maynardville or in Harlan and on the way to Pineville.I wouldn't recommend it for anyone because I barely have service even at my house (we have to put the phone in the window and try to get service and use the Hotspot for wifi) and have had a couple of minor emergencies and can't call out to my husband to come home. I'm always worried something will happen (like a non-911 emergency) in the areas with no service and we won't be able to call for help (like a blown tire, get lost, etc)We have had poor service from the start (I think about a year now)...when you call to tell them they always say they are going to install more towers or they're working on them. I would give zero stars if I could, unfortunately. We will be switching phones next month since we just got these unlocked.
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June 2023 by linda Estes
I would like to give them a negative 100! It has been a nightmare dealing with this company! They have taken money out of my account. I can’t seem to get any person in the company that has the tools to help me with the mistakes they made! And I was really excited thinking that I would have a good national company to get internet finally. But I have been misled and the company is all about that. That’s the mistake I made. I didn’t do my homework and read the reviews. I am so shocked and disappointed by how I am still being treated. I have been fighting for 2 months for the refund of funds taken from my account. I have to say don’t trust them! Do your homework!The people in the store are very sweet but the company have been ridiculous. They can screw it all up and then they say go to the store. Those poor people have seen me so angry about this. And Amanda, Charlie and Chris have been amazing. Thank you to them.
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June 2023 by Melody Turner
Alayna is always helpful & friendly.
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June 2023 by T. Scalf
Alayna was very helpful. She was very knowledgeable & answered all of our questions. She even told us to call back if we had any issues or problems and she would try & walk us the it
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June 2023 by Rebecca Hunter
Holly and the store manager we're awesome It took a hot minute to get the internet set up it was worth it very helpful hands down the best customer service
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June 2023 by Guy Qualls
Christian listened to what i needed and set me up for success.
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March 2023 by Jeremy Williams
Excellent customer service and very knowledgeable staff
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September 2022 by Talli A. Campbell
Always having solutions. Great company to deal with.
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May 2022 by yankabilly ron
Very nice staff and knowledge of the phones and services. Had a great conversation about a new account and all irs features.
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April 2022 by Rebecca meadows
Their insurance is a joke
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December 2021 by gia wholaver
Bad customer service. I’m 20 years old and they treated me like I was a child. Asked if my “‘mommy or daddy” could go on the plan with me. They assumed I didn’t have enough money for their service. Very disrespectful.
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November 2021 by Richard Jones
Met Ryan when they first opened. Went into the store to compliment TMobile and welcome then to town, finally! I have been with them for over three years. very pleased with making the change to TMobile.
