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February 2024 by Kate Oliver
My husband and I went here to change our carrier to ATT. Two reps started working on both our phones. They didn't pay attention to what they were doing. My husband's phone works great. Mine, not really. No internet, can't send emails, can't open some apps, can't run maps, can't receive emails, etc. I called and went back in to get help. A new rep just grabbed my phone, and pushed somebuttons, and said it's fixed, and handed the phone back to me. I get home and the next day everything I typed above is happening. So, AGAIN, I have to go back to the store and let them TRY to fix my phone AGAIN.
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January 2024 by Mike Davis
I purchased a new S23 ultra at this location and the representative made the process of transferring my service to a new phone a pleasant experience.
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December 2023 by Anthony Paton
Had problems with my phone and AT&T fixed it was very happy with the outcome. Nice people.
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October 2023 by Flora Symons
My phone was all screwed up. The ladies here are super helpful. They took their time and got it taken care of. Thank you so much.
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August 2023 by Elizabeth Wiederhold
I went to this store with a new Eufy camera and asked for a sim card to support it. ATT is the only partner for this camera. I was sold the wrong plan - it did not work. I had to get a new prepaid sim card for data only. The store refused to refund the totally unused prepaid plan stating that it is "not refundable". The mistake was made by Brandie at this store. She said she could not refund, but she'd "ask her manager" and get back to me. She never did. ATT customer service says they can't refund - it has to be the store. The store says "call customer service". This has wasted a TON of my time and is very, very poor customer service from both the store and the corporation.
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August 2023 by Don Strong
Entirely satisfied with service and wait time on new phone purchased.
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August 2023 by Mk
Worst AT&T experience I’ve ever had there employees will still your you money they are crooks
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July 2023 by Malcolm Hawkins
Good folks. Recommend.
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April 2023 by Loralyn Ellis
Jenny and Brandie are fabulous! Knowledgeable, helpful, and very friendly! We had a Great experience!
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March 2023 by Tia Sane
Brandie is always so helpful and very professional! Every time I walk in and she is there, I know she’s going to make things happen smoothly. She is the absolute best!!
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February 2023 by Peggy Bonner
Lady there is a great, great person! Hope you pay her good!
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October 2022 by Cheryl Dawson
Helpful and patient staff with novice tech users ?
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September 2022 by Brenda Koch
The woman took care of setting my new phone up and added all I needed to it. Very nice and friendly people at the Newport Tenn store!
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September 2022 by B g
Clerk was very friendly stayed past closing time to make sure everything worked properly
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April 2022 by DANNY FISH
Would like to give a shout out to Tavian Stewart , was there today ( Sunday ) in Newport , He went above and beyond to help us , very pleasant gentleman !!
