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March 2023 by christina murray
My parents moved out of state and wanted to wire money to Ford to buy a new car was told they had to drive 8 hours to the bank to do this ??? Uh no go get another bank account from anywhere else I've told chase I've told several small banks about this practice they told me no this is something this bank specifically is doing do not put your money in here they keep it hostage and they also stopped allowing you to use alllpoint atms what a joke as soon as I can drive 8 hours and pull all my parents money out I will this is ridiculous was told my mom dad or me have to initiate a transfer in person at this location the Ford dealership shook their head they said they have never ever dealt with a more difficult bank in their over 50 years of being open
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March 2023 by Barbara J Jones
The Newport branch is great. There's never a long wait, Staff if very helpful and friendly, especially Jasper, he's awesome.
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July 2022 by Melonie Amber Montanaro Gibson
Very helpful when inquiring about anything related to banking here or your accounts! All staff is nice and I have been banking here for quite some time now and never had any issues! I like first horizon better than any other bank I've ever used in the past. They have longer hours on Fridays and do what is necessary to make your banking process as fast and easy as possible.
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June 2022 by Melonie Gibson
Very helpful when inquiring about anything related to banking here or your accounts! All staff is nice and I have been banking here for quite some time now and never had any issues! I like first horizon better than any other bank I've ever used in the past. They have longer hours on Fridays and do what is necessary to make your banking process as fast and easy as possible.
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January 2022 by Karen Evans
I started banking here at the first horizon in Newport a year and a half ago. I always loved first Tennessee in dandridge, and since they are affiliated I was hoping for that same or at the very least be respectful to their customers,even Thier less fortunate customers, I myself have been treated with disrespect disrespect by several of their employees and Thier loan manager. I've even seen the looks glares and rudeness to other customers that aren't as preppy as they are. I have started banking at Newport Federal, and I m much happier for it
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September 2021 by Tina Rachuba
If their is a problem with your account they are sometimes slow getting it resolved
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June 2021 by Vincent Mccue
It's a family type bank where your treated as such... The employees are wonderful and an asset to the area
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April 2020 by john mayes
I had no choice as I was apparently acquired with the purchase of this bank an I am about to move as they charge for every thing even statements!!!!!!
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February 2020 by Heather Hayes
Unbeknownst to me, i am getting charged monthly for a statement because i dont get it online. Which would be no big deal, EXCEPT my online banking doesnt work. It never has. I have been there repeatedly to try to fix the issue. No luck. Also, you will NEVER get your phone call answered. It does not matter how many times you call, how slow it is there, or how many employeees are gathered in the corner gossiping. Its ridiculous. I am changing banks.
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January 2020 by Ashley Conley
I wish I would have checked the reviews before wasting my time and going here. I went to cash a SSI check. The check is made out TO ME. It says it’s FOR my son but it is made out to ME. I was told by SSI I could cash the first check anywhere that had check cashing services. So I went to this bank. They told me I need “paperwork from the government” lol. That sounds very vague right? I asked them what kind of paperwork. It didn’t make sense to me. TWO DIFFERENT members of your staff told me I needed paperwork to prove I am custodial parent and
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November 2019 by yvonne wiggins
Was able to get through to Branch Manager and asked if they could help me with something and noterized it for me. Explained I'm disabled and hard for me to get around. She said yes they would be glad to help me with it. Very nice lady and Miranda I was glad to hear was still there.
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October 2019 by Melanie Briggs
Greatly appreciate Maranda , she is great,,,,,,,,,,
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August 2019 by Donna DesMeules
Trying to call local branch and the recording says closed or busy, call the 800 number and hangs up on you. Called the 800 number and they say you need to talk to the local branch. What???? kind of bank service is this???
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July 2019 by Alisha Allison a.k.a Copper
Everyone is so Friendly and all about making u feel welcomed and appreciated you for your business ty all job well done
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January 2018 by juan caro
They hit you with unfair fees, beware.