-
December 2023 by James S.
100% echo all of the negative reviews, most of which say the same thing - horrible customer service, rude staff. So glad to see Barrels and Brews here for a much better, friendlier option.
-
December 2023 by J F.
Not friendly. English language is not their specialty:( good selection. High prices and horrible customer service. I will not be back.
-
August 2023 by Kevinlicious
The staff are always friendly and helpful. They go out of their way to assist customers and provide excellent service. Whether it's answering questions, offering recommendations, or resolving any issues, they are always willing to lend a helping hand. Their positive attitude and willingness to go the extra mile make every interaction with them a pleasant experience. Their dedication to customer satisfaction is truly commendable.
-
August 2023 by Cortney Reichert
Terrible experience tonight. SO bummed bc I’ve been shopping here for years. I was in the store with my adult son and he forgot his ID- I made sure he didn’t handle any of the alcohol. He brought agave to the counter and the man at the register was extremely rude - told me he isn’t allowed to be a part of the purchase… we joked about how I am his mom and he was condescending and loud. Accused my son of being a “smart mouth” which couldn’t have been further from the truth. I have never experienced anything like this especially in our awesome Nolensville. My son is a bartender and we were taste testing for a big event we have coming up. Barrels and Brews will be getting all of our business moving forward. This is the first negative review I’ve ever written in my life. So unnecessary.
-
August 2023 by Stanley R Perrine Jr
A little high prices, but great selection and friendly people.
-
June 2023 by Celtic Marine
Knowledgeable staff who could give insightful guidance on options of a particular liquor, wine, or beer. Reasonably good selection of each of the various products given the size of the store. Customer service was excellent. If they don't have what you need/want, they don't hesitate to recommend where you might be able to get the item/product you are seeking. That kind of professionalism is what will bring me back.
-
June 2023 by J. Jenkins
Beautiful store, too bad the attitudes on the inside don’t match. Not once was I greeted when I walked (people at the register were doing nothing) in the store or even asked if I needed assistance or asked if I needed any suggestions…..
-
February 2023 by Penelope B.
My son and his wife were visiting from NYC and went to this store with their 6 year old daughter. Laws in NY are different from the ones here and DO allow children to enter liquor stores there due to the fact that both customers and liquor stores benefit from it. Now that customers can purchase wine in grocery stores with their children in attendance it was discriminatory to not allow the same opportunity to liquor stores. However, rather than politely explaining Tennessee's restriction the lady behind the counter opted to be incredibly rude. Instead of asking one parent to step outside with the child she refused to sell to them at all. As it turns out they were buying something out of courtesy because they were in search of excess boxes liquor stores are always eager to share. But even that was met with more rudeness as the clerk curtly told them they could only take two because they were "running short" of them! People who have no appreciation for customer service should not own or work for a business requiring customer contact. Judging from the high percentage of other poor ratings, this place is already losing customers to nearby, more hospitable liquor stores.
-
February 2023 by Mr. R.
The customer service here is the worst. Grumpy counter lady seemed hungover. Prices are too high too.
-
February 2023 by Nicolas Ramirex
Manager did not honor the advertised price!!! While shopping in store, the price tag did not match with what I was charged. I spoke with the cashier which in turn called the manager and they realized they printed the incorrect price. I asked if they could match it but he said "sorry we can't do it". Similar thing happened at Barrels and Brews and they did honor the price.
-
November 2022 by Emily McClymont
Ummm HELLO!!! Probably one of the best liquor store in Nolensville! When you live out in the boonies these places are to die for. There is so much variety and very knowledgeable, friendly staff ready to help you get through your boring Tuesday night. The prices are very wallet friendly! This place is easy access from Nolensville road… maybe a little too easy! Definitely need to check it out!
-
November 2022 by Manish Patel
Store is very clean!! Fully stocked with so much and great sales and staff. Great selection of bourbon, wine cigar and E-cigarettes at great price. Recently they have added famous Coco's Italian Market Pizza !! Yes, available inside the store!
-
March 2022 by Bo Matthews
This is a true bummer. Your store is beautiful, and you have great product. My wife was in there last week. She had our 21 year old son, and 19 year old daughter with her. The staff were VERY rude to her about having the kids with her. My wife is 45. They were very vocal about "your kids cannot touch a thing." - like... we get it man. We are just here to buy your product. VERY poor tact, and my wife couldn't believe she was treated to poorly. Fast forward to two nights ago. I went in, with my wife. We purchased TWO bottles of expensive wine, Caymus and a champagne. The guy asked for both of our ids... I had mine. My wife left her wallet at home. He almost didn't allow me to buy. I mean, my wife looks great and all- and we appreciate the "asking for id" - but the tact, and rudeness was uncalled for. You need to train your staff on how to talk to people. I asked if it would be ok for my wife to leave the store and I could complete the purchase. Again... use your heads guys. We aren't the people that are out her causing trouble and problems with underage drinking buying hundred dollar bottles of wine. What ELSE is hilarious, is that I saw a gentleman in there near us shopping with his very young child.. Like a ten year old. Why were WE treated so poorly? I have been buying alcohol for a very long time, and this is two instances in the matter of weeks where your people were rude, poor tone, and no manners. I know it's difficult to find good help these days. You have a beautiful store- but if I have the choice to go somewhere else, I will. Looking at the posts- looks like I am not the only one that has taken issues with the way your employees treat customers. Fix your leaks.
-
February 2022 by Emily Knebel
Ummm HELLO!!! Probably one of the best liquor store in Nolensville! When you live out in the boonies these places are to die for. There is so much variety and very knowledgeable, friendly staff ready to help you get through your boring Tuesday night. The prices are very wallet friendly! This place is easy access from Nolensville road… maybe a little too easy! Definitely need to check it out!
-
February 2022 by Jonathan Kirkland
They have a decent selection of wine at fair prices for a small store and the people are friendly .
