Big Lots in Oak Ridge on South Illinois Ave offers a wide range of products, including grocery, household essentials, furniture, and more. Customers appreciate the store’s cleanliness and friendly staff, with many mentioning helpful employees like Travis who go out of their way to assist shoppers. The store is known for its great prices on a variety of merchandise and often has the items customers need, though some note that stock can sometimes be out or limited. Recent additions include a larger food aisle, enhancing the shopping experience. The store’s customer service is generally positive, with staff members being described as polite and helpful. An especially notable experience involved a manager named James, who went above and beyond to resolve a problem with an online order, ensuring that a bed frame and mattress were ready for pickup within half an hour, thus providing excellent service and restoring faith in the store’s customer care. The store is also praised for its cleanliness, including restrooms, and for being a one-stop shop where customers can find everything on their list in one trip. While some customers mention occasional issues with stock and customer interactions, overall, Big Lots in Oak Ridge is seen as a reliable place to find good deals and helpful service in a pleasant shopping environment.
