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November 2023 by Zack Wiggins
Lost my business before I even had a chance to use this place. Called to ask about a loaner car because my ranger is disabled at the moment (won't start) and I was going to have it towed to CountrySide. My wife and I both work 7 days a week and since my truck will probably be in the shop atleast 2+ days, my wife asked if there was "loaner cars" we could use if we used their services. The girl she talked with said "We don't like to give those out because we (the employees) like to use them often". Unbelievable!?! Doesn't that defeat the whole idea of having loaner cars? Doesn't the customer come before employees use of said loaner cars? I wouldn't have even admitted that to a customer. That's pathetic. I will NEVER go here, no matter how many times my mother had recommended this place to me. I'll take my business on down the road.
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November 2023 by Lois Long
Very professional and staff was very nice. Great prices. Better than any other place in this area. The work on my car was excellent. One satisfied customer here and I will be going back.
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November 2023 by Sudarsan B
Have visited multiple times with full satisfaction. Very skilled crew who give you good advice for your car in advance about potential issues that might arise, and quote very fair prices as is easily googlable. Fully recommend!
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September 2023 by A
Beyond pissed. Just had the oil changed last week and was checking fluids tonight only to find out there is no oil in my truck. This is the second time I’ve had this same issue with this business but with a different vehicle. I’ll be calling tomorrow and complaining and will never use them again.
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September 2023 by Sam B
Went in with ac issues and was told the entire ac kit needs to be replaced. They weren't able to provide a quote the day of so I waited a few days and called for the quote. I was quoted 1100 roughly over the phone. I received quotes from competitors and decided to go with Countryside because they were more affordable by $300. Come the day I scheduled to have it serviced and due to being out of town I requested the extract amount so I could have a relative pay and pick up the car while out of town. Lo and behold, the estimate had jumped over 1,000 to 2,300+!! Had I not known that I would have been forced to pay an amount that was never disclosed beforehand. It also sheds light on the price gouging taking place at Countryside. I always get my regular maintenance here but that has ended after this horrible miscommunication and inappropriate pricing.
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September 2023 by Bobby Palmer
Love the place, great customer service. Easiest auto shop to deal with in my experience, and with parts to my vehicles are usually day delivery. Taylors the best.Services: General repairs & maintenance
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September 2023 by Gaanesh Joshi
Very honest place. I bring all my cars here for anything that needs to be done. Wouldn't want to go anywhere else.
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August 2023 by Ken Rueter
A bit of a disappointing experience. 1 hr late in completing the service even through they knew the vehicle type a week before the appointment. Showed a lack of planning for the service scheduled. Found the vehicle light settings had been manipulated during the service and not returned to the customers settings. Lack of customer service and awareness. And certainly an inconvenienceService: General repairs & maintenance
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July 2023 by Barbara Catalano
Professional. Quick service. Prices on point. Great place.
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July 2023 by Raven Ramone
Had my last couple of oil changes here. They are always so personable and efficient, they give me thorough breakdowns on my vehicle so I have time to plan for repairs. It's been my family's best experience getting car service in Oak Ridge by far.
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July 2023 by drew
My valve cover gasket has been replaced by countryside every year because they cannot do a good job the first time. I'm now paying the price for cheap service down the road. Save your money and go somewhere else.
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July 2023 by grasser 82
I don't normally leave reviews but I am this time I had to stop in yesterday my breaks went out on my truck they came and told me the price would be 1400.00 for breaks roters,calipers and break lines I didn't have a choice I couldn't drive it 45 miles back home so I had someone pick me up I called 3 different places on my way back to work and all 3 were between 575.00-780.00 I knew it was to much I have replaced these things myself on my vehicles I hate to leave a bad review but this is ridiculous the staff was very nice but they saw me coming and knew I didn't have a choice
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May 2023 by Christian Grant
I was new in town looking for a reliable shop to keep my vehicles up. The staff was quick to return my call and get my vehicle for service. My quotes were realistic and steady, none of that frustrating additions that tend to end up at your chain mechanic shops. They were flexible with drop off and pick up making them so easy to work with. A few days after my service the shop manager reached out to follow up adding a great touch to a great experience.
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May 2023 by Peggy Sells Homes! Realty Center
We have been bringing all of our cars to Countryside for service for years. We have found them to be professional courteous and fair and highly recommend them.Service: Oil change
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May 2023 by Mary Flores
Friendly and knowledgeable staff, pleasant environment. Quality service.:)
