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July 2023 by Jerry Webb (Jerabome)
Service so much better than all others I've used. If there phone prices to come down it would be a perfect company as it used to be.
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March 2023 by CARRIE ISGRO
Always Very Pleased with Cricket, No matter when I call, Everyone is always Pleasant & Helpful.....Matthew from the Clinton Store helped me awhile back with a problem with my phone, Great Job! ?? A+
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December 2022 by Saiwen S.
Needs negative stars! My phone account was hacked and my pin and secret question changed. Service was cancelled and my sons line shut off and ported to get a free phone at at&t who coincidentally owns cricket. The remaining two lines have zero service but are still active. Chat told me to go to the store with my id. Both my husband and I went. Rep realized it was sim swap porting scam. Rep went in circles for 3-4 hrs with ppl in a diff country which is compromising enough seeing as we are dealing with sensitive information. Cricket refused to close my acc or help in anyway. My bank even called them. Everything leads back to needing a pin that was stolen. We had also just paid 118 for the month no refund. Was told they prob just wanted a new phone. Soon my credit was showing hard inquiries. Froze credit, filed police report, filed with ftc, notified bank. Soon found that synchrony paypal issued said person a master card, pay /later and all the other crap they offer. Had to call them twice both times totaling over an hour. Again foreign support handling sensitive data. Do not deal with cricket. And i suggest not using wallets or autopays or two steps. These companies cannot protect you.
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December 2022 by none ya
We had 3 lines with these guys. Someone hacked our accs and ported one number to a diff company to get a free phone. Changed our pin and security question. Cricket will not close the lines even though we went in with our driver licenses. Soon after, hacker started trying to open lines of credit in my name. Had to freeze credit, file a police report, get our bank accs closed, rush to walmart bc no 1time pins work and we needed calling. Sims only work in my older phone. Insult to injury just paid 118 for the month so cricket is part of this. Many ppl having this issue cricket does nothing. Corporate has no number or email just snail mail. Looking for lawyer.
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November 2022 by Mary Wazny
We came to cricket here in Oak Ridge around 12:30. Great informative Solution Specialist (John) helped us for about an hour with my phone upgrade. Handled 3 customers at a time. Wonderful bi-lingual skills too!Great experience.
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August 2022 by Barbara Catalano
Very helpful in undoing what update screwed up.Knowledgeable. Yeah Thank you
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March 2022 by Gerald Kirby
Love these guys. There always helpful. Always in good moods
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February 2022 by Oscar Garcia
The guys here at Cricket Wireless are always helpful. They are pretty knowledgeable and always have the answers to the questions I have.
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January 2022 by Bernard Keylon
Great knowledgeable staff. Very friendly and nestle groomed. Facilities and grounds very well kept. Cricket phones and up and becoming the choice of many peopleVery competitive with similar systems.
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September 2021 by Jesse Abercrombie
Thanks cam...great service and very knowledgeable.. I would recommend this store to anyone..
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July 2021 by Deborah Ann Smith
Could not help with incoming call volume problem. Did not know how to fix problem & said to call Samsung. Waited 20 minutes until 2nd clerk returned from lunch. Harley is no longer there & made the store. The lady tried to help but this was not her area of expertise.
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June 2021 by BarneyFromBlack Mesa
Fast service, lady was helpful and nice.
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June 2021 by Guy Cleveland
Great customer service by the manager!
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February 2021 by Donna McCoy
Great experience at OakRidge location. Needed two new phones added to a existing line,and Eric had them up and going in no time. Thanks Eric.
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February 2021 by Heather Drewry
Very very helpful good deals. Vinny was great
