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April 2024 by Heather V.
The assistant manger of this store is completely unreliable and provides horrible customer service. I brought my son's bike here for a repair and was told it may take up to 3 weeks. After a month of not hearing anything, I returned to the store to find out they cannot get the part needed. I asked why I was not contacted, but no one took responsibility. Shortly after that, I brought a different bike in for repair, and it was a similar experience... the assistant manager said it'd be done at a certain time, no one called, and when I returned to the store it was sitting where we left it, not repaired. The assistant manager was not there at the time, and no one knew the status of the repair. I was told again they'd call me... No call. When I returned the next morning, they still didn't know the status of the bike. The actual bike repair guy was there, so thankfully he was able to finish fixing the bike. Again the assistant store manager had dropped the ball because no one knew the status of the repair. I will not return for a bike repair knowing what I know now. The assistant store manager is irresponsible and needs held accountable. Period.
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February 2024 by DeAnna Sanders
I was surprised that they wouldn't call to check stock for me at another store. The retail side of the company I work for still does this for customers. My phone had died while trying to check the stock at another location I will just continue doing business else where.
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February 2024 by James Buffaloe
Sold me a 1000 dollar sole f63 treadmill that doesn't work. Staff were really sweet kids.
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December 2023 by Rick Wheaton
The website sucks
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November 2023 by Alex Collazo
Absolutely excellent service provided, especially by the Ms. Ryan, the manager, she demonstrated excellent customer service and actually saved me tons of money on my big purchase. Thank you to this store and Ms. Ryan for a wonderful experience.
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October 2023 by emshirtgrinder
Purched a pair of shoes that had to be ordered. Illiterate associate typed in incorrect address and shoes where shipped to wrong address and the store can't do anything about it, "you have to call our customer service line to resolve this issue ". Shoes were paid for at time of sale and so the saga continues.
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September 2023 by Craig Bolton
Good but inventory was very limited.
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July 2023 by Donald Chase
Everything I wanted and some I didn't want it lol a good place to pick everything up
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June 2023 by Eva Myrth
Regular place for sporting goods. Much smaller than the one in Knoxville.
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February 2023 by Terri Ewing
First time shopper. The store was clean and a pleasant atmosphere. My rating is based on lack of product availability and the entire time I was in the store, not once did an employee ask if I needed help.
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October 2022 by Amber Tea
I showed up a little early in the season to purchase some winter gloves. I didn't get very far into the store when an employee stopped to ask if I needed help; she explained they didn't have gloves out yet, but she would get some from the back of the store. She brought a couple of pairs out that were perfect, and even offered them in different colors if needed! I didn't get her name, but that is by far the best customer service I've ever received anywhere!
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October 2022 by Andre Fritts
Little pricey, but great help from emploies. Will b go back!!
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March 2022 by Justin Aptaker
Not horrible for what it is (a highly overpriced haven for people who like to greatly overpay for things as a matter of course). Unfortunately, my wife also got injured by getting thrown off an exercise bike there. The store isn't entirely at fault for that though, as they probably don't encounter many customers capable of getting into a wreck on a stationary bike.
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February 2022 by Robert Kalen Patterson
Bought a set of golf clubs, Dennis was amazing. Re gripped them for me and worked with me on club head angle, even a few tips on my swing.Bought multiple clubs there and full set of irons.Great service. When I up grade, when I’m better, I’ll come see him again.
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February 2022 by Samantha Smith
They’ve been very helpful while I am shopping for both myself and a team. The staff is friendly and knowledgeable!
