Direct Auto Insurance receives positive reviews for its friendly and helpful staff, especially at the Oakridge location. Customers appreciate the patience and personalized assistance provided by agents like Linda Day, who helped them select policies that fit their budgets with ease and without hassle. Many mention the smooth process and the added bonus of receiving a $20 gift card after signing up. Christian is also highly praised for going above and beyond to solve problems, returning calls promptly, and providing excellent customer service. Customers find the staff understanding and willing to explain policies clearly, making insurance less confusing. The company is noted for offering affordable rates, especially for those who previously paid much higher premiums. Additionally, the mobile app is recognized for helping customers lower their insurance costs based on driving habits. Overall, Direct Auto Insurance is seen as a helpful, affordable, and customer-friendly business that values its clients and offers reliable service.
Kacey was very kind, informative, and overall helpful. Thank you Kacey, you deserve a raise!!!
April 2026
Kacey Murray was very helpful and precise with helping me with my insurance. She answered all my questions and listened attentively. SHE DESERVES A RAISE! Thank you Kacey
March 2026
VERY QUICK,THEY MAKE IT EASY,Informative, COURTEOUS,AND MADE SURE I HAD ALL MY EMAILS FOR MY RECORDS ALL LINED UP SO I DIDN'T HAVE TO WORRY OR THINK TO MUCH ABOUT IT . WILL RECOMMEND IN THE FUTURE ...THANK YOU DIRECT
