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April 2024 by jenny howland
Dirty, employees that don't care, machines broke, steam room broke forever, shower broke, hand dryer broke, leaky roof with buckets sitting around, broken lockers etc
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April 2024 by Wade Howard
I notice you had someone service and cleaned the cardio equipment. You need to change type of chemicals u use for the hot tub. Every time you turn on the jets, there are so many bubbles you can't sit in it, even after the water has been changed, still some broken equipment, and I would like some feedback so I know u really read these feedbacks.
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April 2024 by ov smith
Look I’m not trying to be one of THOSE people, but I’m going to be just a bit. I canceled my membership this evening (4/2/24) and when asked why all I could blurt out was “I hate it here.” Truth be told there’s a few reasons I canceled, but my absolute number one is because the equipment is always broken in some way, shape, or form; and it’s filthy… like in the restrooms, etc. So top two reasons, not one. I hope this gym can get back to its former “glory”, as I wish them nothing but success.
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April 2024 by S Jones
Need to replace or repair the clock in the pool area
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April 2024 by Melissa Bush
Love the staff but the company needs to STEP IT UP. This gym is so dirty & the equipment is so outdated & more so often inoperable. The entire facility needs a complete renovation. They also need to pay their employees more money & hire individuals who are capable of maintaining the cleanliness & equipment. I only gave it 2 stars because of the staff that are forced to work in these conditions.
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April 2024 by David Fugate
I called Saturday before Easter to confirm a 7 a.m. Sunday opening time that the website states for opening Gold's gym. No answer!I went back to the website to reconfirm a 7 a.m. opening time for Gold's gym in Oak Ridge.Yes, open at 7 a.m. Sunday morning.I drive to the gym at 8:30 to find a note on the door that we will be opening at 12, due to our employees need to celebrate Easter. One employee? Gold's needs to decide, are we going to manage the gym using technology that's up to date, or we going to hang a sign on the door like it's 1984.David Fugate
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March 2024 by Brandon Noffz
Staff was great and very helpful
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March 2024 by Susan Hughes
Kim is a fantastic instructor for silver sneakers. She makes the class fun and you can tell she cares about it. They appear to be fixing some problems that the gym had in maintenance. I've been going since it was" The Rush."
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March 2024 by Ted Haley
Kaleb runs an excellent Gold's Gym. I brought down some rowers from DC and the weather was dank. Kaleb set us up with a day plan for the boys to get in a lift. The machines and free weights are in good shape and the bike room was a good spot to warm up. Gold's for the win!
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March 2024 by Charlie Walker
Management and staff are very friendly and extremely professional
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January 2024 by Lynn Wilkinson
I use a personal trainer and she is great. Very knowledgeable regarding anatomy and muscle groups that I have to be careful overworking. Facility seems to have adequate machines to satisfy nearly every person's needs.
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December 2023 by Rebecca Auble
If I could give this business a ZERO star, I would. I have been a member for about 5 years. I joined because I was training for triathlons and you all have a swimming pool. I went back in today after having been out for over a year and this place was absolutely disgusting! I was so dissapointed in a place that once held itself to very high standards. I wouldn't recommend this gym to anyone! It was so bad that after working out I immediately went to a competitor down the street, toured their facility and joined, went back to Gold's Gym and stopped being a member. I went to work out for the first time in eons at the Gold’s Gym in Oak Ridge. I know they take a yearly fee of $49 for maintenence but what the heck are they doing with it??? What is this fee they take out every year to maintain equipment actually going for? This place was so nasty. This is uncalled for and I probably will contact corporate about their facility. There is mold and mildew all in the shower, a lot of hair all over the shower. The restrooms nor the shower room looks like it has been cleaned in ages! One showerhead was spewing water all over the place, there was mold and mildew on the ceiling, on the tiles beside you, below you and above you. Ther was so much mold and meldew on the floor where you dry your hair. NASTY!! Multiple light were out. Trash cans were over flowing No paper towels. I never count on the soap there, but they had put gallon jugs all along the counters and in the showers. Good luck in getting it out! The equipment was ripped as you can see in the pictures on the padding. There was rust everywhere on the machines. What is my maintenance fee going to every year?!  I also always always always take flip-flops to take a shower. I don’t want to get warts and I don’t wanna get athletes foot. You’re going to get that here or worse!! I will say their swimming pool actually looked half decent that was the only thing. But they have went WAY WAY WAY down hill! I cannot recommend this gym to anyone and will tell them to run the other way! I am tempted to contact the Anderson County Health Department as well because of all the mold and mildew in the bathroom and locker facilities.
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December 2023 by Blake Borskey
They try to milk every dime out of you when you cancel your membership. They advertised the month-to-month to me as if you could cancel anytime but have to pay a monthly premium for that privilege which I was willing to pay for the convenience. Go to cancel, they said that would be $26 plus $40 cancellation fee. The $26 for the next two week period and the $40 cancellation fee, well they just pulled that out of air, never read that anywhere. Then Lucas Gleaves sent me an email threatening collections when I told his workers that I would not pay. The workers I talked to at the gym, lied to Lucas and said I called them scammers. I did not. I said, "This seems like a scam." and asked them "Does this seem right?" They actually never said yes or no they just said it was policy. P.S. I waited at the counter to cancel for 15minutes before somebody came and spoke with me. The GM was on the treadmill for that 15minutes before he came and spoke with me. The dude just worked out why I waited. No customer service. And now I will say it, they try to scam money from you when you cancel. Buyer Beware. Also, the facilities are dirty and the roof is caving in the aerobic area.
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November 2023 by linda chadwick
I have two excellent teachers for silver sneakers classes. Kim on Tuesday and Thursday and Fumika on Mondays. These ladies are awesome. Makes staying fit very enjoyable. Would like to see our room cleaner (fans in particular are dirty and one does not rotate). Our sound system is very sketchy.
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November 2023 by Kathy Ketner
My trainer, Rachel, is great. She’s encouraging and supportive. She’s sweet, personable, a pleasure to deal with during every session I attend. You’ve got a good one. Make sure you keep her.
