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September 2023 by Betty Weaver
Well they were fine and considerate and help me fix my car
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May 2023 by Keith Ringley
This was my first time using the service department and I was really empressed. There was a little miscommunication between one of the members and myself but it was taken care of quickly and professionally. I will definitely use them again because I appreciate great customer service. I highly recommend giving them a shot!Service: General repairs & maintenance
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January 2023 by Pallas Marx
They were to do service on my Titan Truck. Paid for it. Guess what, they didn't do any service. Just charged for it. Now having problems. The service at this dealership is awful. Went back 3 times. All they did was play on the computer. There is no one in the service department who cares about customers. Not one person looked under the hood. If they had they would have seen no work done. This service department is awful. Their mechanics don't care to do the job they were paid to do. Make sure to check your vehicle before leaving. If you are a disabled older person have someone that can check for you. Especially if you are a woman.
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November 2022 by Owen Hutchings
I went here to get my Nissan checked on and find the source of a noise that had been occurring. I dropped it off and asked them to do the 127 thousand mile check up that i specified while making the appointment online. I also asked them to change the cabin air filter just because i didnt know how to. I come back 5 hours later to them saying they know whats been causing the noise my car makes only they didn't fix it. I asked them if the problem they found would cause issues if left unfixed. The mechanic gave an enthusiastic, "Oh yeah!" And laughed. So I'm left to wonder whats funny and, why they didn't call and ask me if maybe I would've wanted that taken care of during the 5 hour wait. The reason its not a 1 star is because while they didnt change my air filter they did show me how to and not charge me the 70 dollars for an install of a 30 dollar filter. All in all I do not recommend and will not be returning when I can get an oil change for the same price and a lot faster at Valvoline.Services: Oil change
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August 2022 by Angel Ryker
Was happy with the quality of service we received. Will return for maintenance & when additional service is needed.Service: Auto battery maintenance
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April 2022 by David Gardner
JC was great to deal with. No hassle and was in and out quickly.
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March 2022 by Karen McKamey
I will never go to this place ever again they do not do what they can do for you sorry but they let us walk out over $25.00 on for a payment told us we didn't qualify to get a bigger vehicle that we wanted so we went someone else and guess what we got a newer bigger vehicle that we did qualified for and they worked with us and more friendly with us.
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February 2022 by Michael
So far, so good. I have not had any problems with the service center.
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February 2022 by Melissa Handley
This place has amazing customer service. Everyone was so nice and took absolutely everything into consideration when looking for the perfect vehicle. I couldn't be more satisfied with this place and my new 2021 Nissan Versa!
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February 2022 by Mary Wheatcraft
Everyone was really nice to us. Andy had numerous people to help us get the vehicle that we wanted. He explained everything to us he answered all of our questions. And we want to thank everyone that was involved in our process. Thank you so much
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February 2022 by Debasish Maitra
The "service engine soon (SES)" yellow light in my car was blinking for a few days and I went to the Oak Ridge Nissan Service Department to get it fixed. The next day when they had me an appointment they charged me $175.58 for the diagnostic and told me few parts need replacement and it would cost about $1250. That includes their labor cost, how generous of them. The next day, I searched on youtube and by tightening the gas cap surprisingly the SES light disappeared. I wonder if the things that were suggested to be replaced actually need replacement or those were just some items to add to my bill. Very surprised and I wonder if they can be trusted. The $176 diagnostic charge (which is huge to me) is gone anyway!Service: Check engine light diagnostic
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February 2022 by tom miller
Very helpful , and dependable.John Anderson took special attention to my problems.Very satisfied with this business.
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November 2021 by Kristina Stephens
Toby is amazing! This is the second vehicle I have bought from him. Definitely recommend working with him.
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November 2021 by Pam Puglia
Had a great time with Nick, he was very informative and helpful. I recommend him to anyone, thank you Nick!
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November 2021 by Kim Humphrey
had experience with other dealerships but when I come to Oak Ridge Nissan they were honest with me and my mother works with us with my mother being out of state Nick and RJ were both very friendly helpful I was able to get exactly what I wanted they answered all my questions on my concern and I treated me with a lot of respect and courtesy and I would recommend them to anybody please come to Oak Ridge Nissan and buy your next new car