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February 2024 by Mary Cox
They were here on time got the job done on time even with all the obstacles our property threw at them. David and Justin were so very nice and professional and did a wonderful job couldn't ask for anything better. Thank you David and Justin.
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January 2024 by Ricky Burchfield
Our gas was disconnected while we were at work, naturally right? My daughter in law and 4 grand babies where home the entire day but wa there a door bell rang or knock at any door, of course not. We called once we got home to the door hanger as was told we owed $67 and to reconnect it would cost $343.61 for the bill plus reconnect plus a deposit. Here’s the kicker…. 5 days before they showed up we received a bill in the amount of $133.40 with a due date of 1/4/2024. We have 4 grandkids living here and it’s December not to mention 5 days before Christmas. Ver shady over there and very, very wrong for doing any person this way. Now we are out our Christmas funds and other bills that are actually due unlike this one. Think again before going gas.
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December 2023 by Eddie Hampton
Natural gas and natural gas accessories. The people are fine and welcoming. I find my natural gas bill to be quite competitive with other places I have lived.
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November 2023 by David Tate
Fast friendly staff
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October 2023 by Pamela Lewis
Very helpful
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September 2023 by Valarie Bouchard (Bella)
When we called ORUD for a quick check on our gas line to the house they were very gracious, prompt and professional.
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May 2023 by mary white
Very nice people and they are dealing with a major hassle right now and still was kind and respectful
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March 2023 by patrick chambers
When I called these people accidently .they answered the phone nice and respectfully. please people if you live in Oak ridge area please treat the workers nice if they are working on the lines please tell them thank you for everything they do
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March 2023 by Mike Massaglia
The worst utility service I have ever dealt with in my life. This is a perfect example of why monopolies should never exist. They wouldn't be in business if they had any competition.
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March 2023 by JD B
The new software update has a bunch of glitches and they are asking for double payments.I keep getting voicemails / emails saying to pay my bill even after I paid it on the website.Also automatic payments do not seem to work…Would recommend a review of their work processes & software.
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March 2023 by Kelly Callison
Always very helpful.
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March 2023 by Conrad Powell
Leaking meter they installed is apparently my fault even though it wasn’t leaking before hand. Also they have charged me extra because supposedly readers can’t reach meter due to dogs. My dogs can’t come within 30 feet or more of meter. They don’t care if something falls on them they want you to pay for their mistakes. Not quick to respond either.
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March 2023 by N Blue
The customer service is ok. Not as I was expecting, a little cold.
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March 2023 by Lois Long
Everything taken care of in a timely manner and now we can pay bills online.
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March 2022 by Jennifer Wilkerson
Wish they sent out paper bills in the mail.
