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January 2024 by Laura Carrington
Very helpful friendly staff, good selection of appliances and they have a lot in stock. Shop local.
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November 2023 by Doris Sharp
We had a problem with our washer which we purchased 3 years ago and fortunately they sent a repairman 2 days later. Eric Dugger was right on time and explained what needed to be done. He was very knowledgeable and courteous and gave us some great advice. We really appreciate his help and highly recommend him. Patterson’s is a great company with nice, friendly employees who are willing to go out of their way to help you. Also have great prices on all their appliances.
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November 2023 by Allen
Sold a deeply dented Washer, a Maytag. Installed it. Then when it failed, I bought another from them. Did not notice the large dent in the washer,until they pulled it out of my wash room. To install the new one. Screwed me from day one. I let them install the new washer in I had already bought. Could not really contest the whole mess, I was 3 days out of Major Arm Surgery. On medication. Don't trust these Bible Thumpers.
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September 2023 by Lynn Reber
Nice selection of washer and dryers. Salesman was very informed and super friendly. Can't wait to use them on Wednesday!
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May 2023 by Tracy S.
Today my husband went to Patterson's Appliance Store; in Oak Ridge, looking for a replacement GE washing machine belt but the Patterson employees were not helpful at all, & the staff seemed like they'd rather do anything than assist him. When my husband explained that he did not have the model number of the machine; because it was worn off, but he did have the broken belt and a picture of the washing machine, the man behind the counter looked at the picture and belt momentarily but said there was nothing they could do without knowing the model number. When my husband asked if there was any other way, than on the sticker, of finding the number of the belt for the washing machine the man just shook his head 'No', & stood there in awkward silence, until my husband & kids left the store.Before going to Patterson's my husband had asked people at other appliance stores in Oak Ridge & Clinton if they knew anyone that might have the belt and they said "Pattersons will probably be the only 1 with that belt but the staff won't want to help you unless you'd bought the Washing Machine from them", but my husband didn't want to go off someone else's experience with them so he went anyway; hoping they were wrong, but soon found out they were 100% right; that the Patterson employees don't want to help you unless you originally bought the machine from them.The Patterson's Appliance website claims to "deliver outstanding, friendly customer service.", & if you "Need appliance parts We can help you with that", which are both false statements--Patterson's employees didn't have anything close to friendly customer service, & they didn't even try to help me find a part that I need!
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April 2023 by Steve McAtee
Service after the sale is awful. Actually it's non existent. You can rarely get parts and they do not follow up on part orders or service.
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January 2023 by Melissa Alcorn
Having been in sales for 25+ years I was completely underwhelmed with the sales team in Oak Ridge, not once but twice. Clearly the sales people only earn commissions on what they have in their individual locations, because when I asked if their other locations may have what I was looking for I was told I could check. I’ve already found exactly what I want with 3 big box retailers, but wanted to spend my money locally. I want make the mistake of spending my valuable time to drive to any Patterson’s locations.
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December 2022 by Jonathan Holmes
The guy helping me was nice, but parts are overpriced. Paid $85 for a heating element that I could have gotten for $30 at several online sites (exact same part and brand). Paid up because I just wanted to be done with the fix. Won’t be going back.
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December 2022 by Ron Williams
Very nice and helpful staff. Great product selection and personalized assistance.
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October 2022 by Lois Long
Very nice staff. Liking my washer and dryer. Great price.
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October 2022 by Stevie Watts
I bought an Amana washer brand new in April of 2021. Have had nothing but problems with it. They sent some clown to my house to fix it. He said it was fixed. IT WAS NOT FIXED. I called and told them it wasn't fixed. They said nothing they can do no warranty. Said for $95 they would send another clown to look at it. That was 2 weeks ago. They have not called me and no one has been to look at this piece of junk. I took it apart myself. It had 2 serial number stickers on it one on top of the other with 2 different serial numbers and 2 different manufacture dates. Do yourself a favor. DO NOT BUY FROM Patterson's appliances. I never will again. I Don't want to discuss anything with you other than you coming to take this piece of junk out of my basement
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July 2022 by Henry Cleveland
Purchased a Whirlpool? top loading washing machine, fair prices, and prompt delivery and disposal of old unit. ?❤❤
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June 2022 by Miss Pittsburgh
Love ❤️ Ordered a KitchenAid dishwasher. Was told 2 weeks. Same day they were already setting up my installation for next Tuesday. (Not 2 wks) #ShopLocal ?
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June 2022 by Jamie Lambdin
Got in and out in a flash! Great folks to help you out! I bought a dryer this time around?
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April 2022 by Ann B.
My dishwasher has been broken since December. We purchased all our of our appliances there because we were told we would get great service. I should have known when it took 2 weeks for the first service call that it wasn't going to be good. They have been to our home 3 times, and still not fixed. They do not return phone calls. They told us Whirlpool would be contacting us over a defective part that Pattersons installed and we have never heard from Whirlpool or Pattersons, even after leaving messages.